11753 results found
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Simultaneous protocol to be added in call queue overflow
Customers request for simultaneous option should be included under call queue overflow.
7 votes -
Multiple fax numbers for one user
Businesses often have a backup fax number and it is pretty tedious to have to go between users to check both fax numbers since only one fax number is allowed per user. Would it be possible to add the function to allow multiple fax numbers for one user so that everything would be in the same place?
7 votes -
Restrict Outbound Calls | Only Allow Outbound Calls to Assigned Numbers
Submitting on behalf of a customer. A client would like to only allow users to call specific numbers that they assign, meaning if the numbers that they dial are not in the list of assigned numbers, it shall not go through or it should be restricted. This allows the account to have more control over the numbers that can be called by their users making sure that called numbers are only company allowed.
7 votes -
Block All incoming International calls in bulk option
The customer wants to have a feature wherein they can block instantly all international numbers without manually entering the country code.
7 votes -
calendar for holidays
It would be great if you had a holiday calendar tied to the IVR. This way it would prompt you on what you want to do for those days, or bad weather days.
7 votes -
Allow Outbound Caller to Play a Recorded Message When Leaving a Voice Mail
My Customer Service Agents frequently call customers to remind them of things like their payment is due, policy is about to cancel, etc. They currently have to verbally read a script if they reach a customer's voice mail. It gets repetitive so they would like to be able to record about a half-dozen messages, and be able to play those instead of speaking.
7 votes -
Video Call between Polycom CCX 700 and Polycom VVX 601
-This would allow clients to use the video call feature for the phones-This would encourage purchase of the newer Polycom models
7 votes -
Add external contacts to desk phones using Desktop App HUD
Using the HUD in the Desktop App, you can add your internal RingCentral contacts to your desk phones. It would be a huge quality of life upgrade to have the ability to add any of your contacts, whether RingCentral, or for example, synced from Outlook, to your desk phone's display through the HUD.
7 votes -
Display Corporate Directory as a List Instead of Having to Search
I feel this would be useful for us as we are a small company and having to search for a person just seems like an extra step for us.
7 votes -
Avaya Crisis Mode for RingCentral System
Avaya has a Crisis Mode in their existing on premise system that allows a Receptionist to see which extension dialed 911 within their organization. Would it be possible for RingCentral to enable this feature as well, please and thanks?
7 votes -
Monitor HUD on android RC mobile app
Would like the ability to tab into the calls my sales team is making from the mobile app. I am unable to monitor calls in the HUD on RC mobile app on android.
7 votes -
ability to create template for updating presence key - cisco phones
ability to create a template for updating presence key - cisco phones
7 votes -
notification sound in call queue group for incoming call while everyone's busy
notification sound in call queue group for incoming call while everyone's busy
7 votes -
Option to Disable Notification for a single Co-Recipient
Make it possible, on a person by person basis, to DISABLE sending e-mail notifications to people that are Co-Recipients to an extension. Without this, the only way a person can stop notifications from the shared extension is for them to disable notifications on their own account. But if they do that, they also lose all e-mail notifications for their own extension. Scenario:Message-Only box (ext 3001)Notifications (e-mail) is Enabled for the extension. Notifications are being sent to support@ourcompany.ca Three staff are attached as Co-Recipients of that extension. This enables all three of them to access, listen, manage/delete messages that have come…
7 votes -
have the fax subject line appear in the FAILED fax transmission receipt
Is there a way that we can have the fax subject line appear in the FAILED fax transmission receipt ? Reason being, when we receive the failed to transmit receipts, it only indicates the time sent, which is not the exact same time of the email showing in the sent box. Sometimes, we are sending multiple faxes during that 1 minute and sometimes to the exact same fax number, however, only 1 fax will fail. There is no clear way to identify which fax has failed. Whilst the actual transmission receipt, does show the fax number sent to, many are…
7 votes -
want to be notified when text is undelivered ,through an icon
Background: Notifications for Undelivered SMSProblem: Customer is not getting a notifications on the main screen for undelivered SMSSteps to Reproduce:1. Launch O@H Desktop app2. Send SMS (Example: 7016535315)Actual Behavior: He needs to open the SMS thread in order to check if the SMS is sent or notExpected Behavior: He wants to get notification pop up on the main screen of the app or PC for any undelivered SMSAdditional Info:- For Tier 3 escalation as a FEATURE REQUEST
7 votes -
Recovery or Holding of Deleted Extensions and Data
Extensions and user accounts should not be instantly purged and deleted. All messages and voicemails must be able to be recovered if accounts are accidently deleted. Just like numbers removed from an account. Extensions and the data tied to the user should have a waiting period before being permanently deleted from the system.
7 votes -
Add Home Screen with Favorites or HUD to Android and iOS app
currently when I want to call a co-worker from the Android/iOS app I have to either memorize their extension, search their name in our company contacts, or scroll through the company contacts to find them.Adding a Home Screen or even the HUD from the desktop app would allow me to call my most commonly contacted people without taking the extra steps of finding them.
7 votes -
Add captions for phonecall
Captioning for RC video is wonderful for those of us with hearing deficiencies. It would be great if the desktop and or mobile app extrended that same technology
7 votes -
Automatically Remove Users from Queue when "Away/Offline/Invisible"
If a user leaves the office and is away from their desk, they'll still rotate within the call queue. Invisible users should be treated the same as "do not disturb", so that if a user leaves for an extended period of time without disabling "queue calls", they won't negatively disrupt/impact the queue.
7 votes
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