11753 results found
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Allow the incoming call blocking feature to message only extensions
Build in the block a callers number in a message only extension like it is in a full user account for those message only numbers built as fax numbers.
7 votes -
Show caller ID on a monitored line on Mitel phones
Currently on Mitel device users who have permissions to answer another users phone and have their extension added to their phone are unable to see who is calling the lines that the user is monitoring. In our old on prem Mitel system, users who had a monitored line button on their phone were able to see who was calling. But that is not the case with Ring Central. It would be nice to have the ability to see who is calling a monitored line on a physical phone without having to have the HUD open at all times. I know…
7 votes -
A separate storage for Voicemail messages and fax message
I want to have separate storage for voicemail messages and a separate one for fax. That way I can select a different extension for voicemail messages and a different one for fax messages.
7 votes -
Kanban for tasks
Kanban (To-Do, Doing, Done or more) view option for tasks, making it easier to follow and manage. Quite like Trello but all in one app. That would be awsome!
7 votes -
CarPlay
While your phone is connected to the car you can receive and answer phone calls. However, there is no function for making calls. Can this be added?
7 votes -
Changing Prompt repeats
I would appreciate if I were able to edit how many time the IVR menu prompt plays on the line. Right now its 3 times, no one listens to a prompt 3 times.
7 votes -
Task Categories Missing in New RC Version
We are not able to see our task categories in this upgraded RC version. This makes it much less functional for us as categories were a good way to segment our tasks rather than having everything jumbled.Thanks.
7 votes -
Listen to the entire Message/Prompt before selection
Is there a way to make callers, listen to the entire message/prompts before they can make a selection? Currently, they can interrupt the prompts by pressing a number. We do NOT want them to be able to interrupt the prompts. This will make them listen to the entire message.
7 votes -
Custom Inbound Caller ID
Allow users / admins to change the way inbound Caller IDs appear on apps and phones. It would allow more flexibility in understanding who is calling and for whom.
7 votes -
Recordings Location
Currently the only way to change your location of where your video recording is stored is to do it through the RC Meetings app. Since the RC app is supposedly a combination of all the Ringcentral apps, it simply does make sense that this feature is only available on the RC Meetings app and not the original RC app.
7 votes -
Support for group SMS
When we send an SMS to a group via Google Voice, or just via a mobile number, RingCentral receives texts not in group chats, but in direct messages from the sender. So when someone sends a text to a group - then Ringcentral will receive SMS in a group chat.
7 votes -
Option for fax image to be attached to email notification of successful fax.
The pdf of the sent faxes have the information showing fax number time sent, etc. and are good proof of a timely fax. You can get it by downloading it from the app, but it would be nice if you had the option to just have the pdf images attached to the email notifications of a successful fax. Not only would it save steps, but you could easily send just the RingCentral email as proof of the successful fax to clients for their files, etc.
7 votes -
allow call queue managers to block calls from nuisance numbers to their call queue
I know this can be achieved using custom rules but most users aren't comfortable using them, a simple block list would be wonderful
7 votes -
Bulk Update to the Email Domain of Users
Import this change in bulk instead of hitting each user individually. Saves time.
7 votes -
Add start Audio Conference to the RingCentral Unified App from RingCentral Phone App
The RingCentral Phone app has a button where you can start an Audio Conference. It would be very useful if this button/feature were added to the RingCentral Unified app.It would also be useful to be able to manage the Audio Conference directly from the RingCentral Unified App. The admin can control the audio conference by being able to mute the callers or disconnect the caller from within the app.Would also be great if you can transfer a call into a audio conference as well and then add additional calls into the audio conference.
7 votes -
Custom Ringtone for Plug-In
Hi, it would be greatly appreciated if you were able to customize a ringtone for the plug-in like you can for the app version. The ringtone assigned is a bit obnoxious and distracting when you are fielding a rate of call-ins as a team. Thanks!
7 votes -
I want to be able to tell if someone has viewed a text message
This would be helpful to see if the SMS has already been seen by another user.
7 votes -
Permit ability to block external callers from calling to Limted Extension
Some customers are using Limited extensions as internal users and only want internal users able to call to Limited extensions . ( ie School Classroom scenario )
7 votes -
Enable Hot-Desk on all Phones
Having designated "Hot-Desk" phones is not an appropriate use of a license. IN many instances there is not enough designed visitor workstations to accommodate everyone. Yet, an employee with an assigned office / workspace may be out or traveling leaving an open workspace that can be utilized. Since the phone is permanently assigned a user profile the visiting employee cannot sign into the phone for their use. Eliminate the need to designate "Hot-Desk" phones and enable this feature on all phones.
7 votes -
Customize Settings for Message Only Extension Email Notifications
The ability to customize what information is shared in the voicemail email notification to co-contributors of a message-only extension. For example, the ability to choose whether the caller ID is included in the voicemail email notification or not.
7 votes
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