12731 results found
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Customize and change ring order of incoming calls on RC desktop/mobile app to another position besides First.
Right now I have the RC desktop app and a physical desk phone. I would like the ability to be able to change the RC desktop app to ring (2nd) in the incoming call order rather than default to the first spot. It forces me to have to toggle it on/off on a daily basis where if I'm in the office I only have my physical phone ring and if I'm out of the office I will toggle on the RC app to receive incoming calls first. If I had the ability to position the RC app in second place…
8 votes -
Visibility into SMS messages
Besides researching and exploring the admin portal on my own, I have sought help from your support group in generating a report of SMS messages made by our users. I was told there is no such reporting capbility. Clicking on Admin Portal->Billing->Paid SMS Usage:View Log yields no records. Prior to this search, I sent a text message from my direct, to my cell.Perhaps I'm doing something incorrectly? If not, this capability is needed to keep track of the count of SMS messages.
8 votes -
Breakout rooms should be allowed for the participants in the video meeting
Because in a meeting of 10 or 20 people. Members could go into a breakroom with whomever they wish to meet and have a dialogue in private then return to the main meeting to collaborate with the rest of the team. This allows for brainstorm sessions without having to wait for the meeting creator to assign them into a break out room. Thanks
8 votes -
the option to change call log reports file format
currently call log reports are emailed only in zip format, we do not accept zip files, they are held for security reasons. Would be nice to have the option to change the file format sent via email to .pdf or .csv instead.
8 votes -
Disclaimer playback during a call
During a call (not at the start of a call) a person may need to play a legal disclaimer or other pre-recorded audio clip. It would be nice if the caller could trigger the audio clip playback during the call and then return to the call once the audio clip is over. Please note, that if this is a recorded call, then the audio clip should be included in the recording as well.
8 votes -
Color Themes in the RingCentral App for Dark Mode
The customer stated that it would be nice if there were color themes for dark mode that they can configure both for Mobile and Desktop App
8 votes -
Call Log - Detailed view to show all the available pages (and the end page) on the bottom right of the page
Call Log - simple/ detailed views are not currently showing all the pages available to jump from page 1 to the last page. It makes it difficult for users to keep clicking next arrow, until they reach to the last page (especially when the call volumes are high) Attached is the screenshot of the right bottom of the list, as it can be seen it only shows the current page number and "previous" "next" arrows.
8 votes -
@mention team inside another team
We currently have a larger group setup for all of our support staff. Because of the amount of noise in that chat, many people turn off notifications, and users know if they want someone's attention to @mention them. That works fine. The feature request comes when I want to mention a smaller subset of people who are all members of another team. So for example, I have a team called All Support and there are 30 people in that team. I have another team called Level 1, Level 2, and Team Leads. All 30 people are also members of the…
8 votes -
Manually change status while "In a meeting"
While having your status follow your calendar, it is not possible to manually change your status from In a Meeting to anything else during scheduled times. Your status should allow manual override of In a Meeting should someone still need to accept calls during a scheduled event.
8 votes -
Revert Site Changes
If a customer or support changes the length of the sites or the Extension numbers, can we allow the idea of this being able to be reverted? If a change is made to the extension size, a "1" will be added to all the existing extensions but if we are wanting to change this back, or it was ordered incorrectly, currently this cannot be done.
8 votes -
fax confirmation page - fax transmission log
Hello RingCentral. Whoever is in charge of faxes needs to be fired for being a complete idiot. I need proof that a fax was sent. Is there a fax confirmation page/fax transmission log with RingCentral? NO! Why? Is it because the fax division are smart and hardworking? Obviously no to both of those questions. I cannot conceive of the stupidity it takes to overlook such an important feature. I'm sorry for the vitriol in this message but your laziness and lack of forethought and follow through has cost me an extra hour of work on a Sunday that I don't…
8 votes -
Park/Assigned Lines on Cordless Phones
We would like to have the ability to access private park lines from a cordless phone (eg, Yealkink W360). The phone iself has a "park" feature built in and also has ability to assign multiple lines, but I'm not able to make these work with our assigned park lines so that they can be accessed easily by the user from the cordless phone interface.
8 votes -
Make Call Queue Voicemails accessible to Call Queue users from within the RingCentral App
Allows are users to easily access voicemails. This also allows agents to know if the voicemail is unheard or heard, and easily call a customer back.
8 votes -
Manage hard-phone speed dials through app
I have a VVX 450 phone with VVX EM 50, which allows me to have an additional 90 speed dials.I have been told the only way to enter those 90+ speed dials is through the VVX 450 hard-phone interface. Creating each contact on the hard phone using the T9 - "First Name", "Last Name", "Contact", and "Label" (not to mention all of the other fields) is LABORIOUS. I have even tried plugging a USB keyboard into the phone, but it doesn't work to input info into the "Add Contact" fields.I can create favorites in the app, but they do not…
8 votes -
RingCentral App Status - Ability to sync the RC App status in User Hours.
RingCentral App Status - Ability to sync the RC App status in User Hours.During the after hours, the RC app should show DND or not available automatically even they are still logged into the RC App.
8 votes -
Dashboard for calls in queue
This would be extremely useful for members of our client care team. There are certain clients that we accept calls for immediately and for clients who are calling back in about an issue. Old company we used to have phones with had this feature so I am amazed that a top-tech company like RC doesn't have this feature.
8 votes -
Dial a call queue from a button
At times we have staff that call department queues. We can't pick a queue from the telephone presence selections, so we need to create an extension that forwards to that queue as a work around. It would be nice to be able to just select a queue as a button option. It would also be nice to be able to use "Call Monitoring" and "Pickup" buttons in the same way. For now we need to program those on the individual phones, and then have a custom template applied to the phone using both presense and manually programmed buttons on the…
8 votes -
Being able to disconnect other person or line on a Merge/conference call
I would like to suggest to the developer to carry over the feature from the old app for the host of the call to be able to disconnect other people on the other line when we are on a conference or merged call especially when we are 3 people on the line and we are done talking to one person and wanted to disconnect that line. That this feature should be carried over into the new Big R App. This is one of the main features that I and my assistant and colleagues are using. This feature is not on…
8 votes -
Schedule download of User list
Schedule download as a file of the User list in the Admin Portal
8 votes -
Video Recordings and Text Transcripts to Archiver
I would like to suggest that the video recording and text transcripts be backed up in the Archiver feature as well
8 votes
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