13289 results found
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Update Caller ID Name to Substitute Caller ID Number that belongs to another carrier
Update Caller ID Name for Substitute Caller ID Number that belongs to another carrier
8 votes -
Ability to use RingCentral for click to SMS
Need the ability to launch the RingCentral desktop app when you click on phone numbers in websites and supported applications.
8 votes -
Quicker Transfer - IVR Menu Option - When no action is entered
We would like to see an option in the IVR menu to adjust the time it takes to transfer a client to a group when no action is entered. Currently, the system has to play our IVR menu 3 times before transferring. We would like to be able to change that to 1 playthrough.We have experienced issues with clients unable to navigate the IVR menu due to their DTMF tones not being recognized (issue on their end). Most folks are not willing to sit on the line and listen to the same IVR menu 3 times and so they hang…
8 votes -
Increase permitted email accounts to send fax to 50 accounts for fax via email.
To have more email accounts permitted to send fax via email.
8 votes -
Route incoming to an extension based on the caller's area code.
Route incoming to an extension based on the caller's area code.
8 votes -
International Toll-free number calling
For RingCentral to add the feature/ability to call international toll-free numbers. We have just received confirmation that this article from January 2019 is still accurate: https://support.ringcentral.com/article/11306-International-Calling-UIFN-Support.html
8 votes -
Tracking or Logs for SMS Messages
A way to track how many SMS messages have been delivered or if there was an error and a way to track what is being sent via SMS from an Admin point of view.
8 votes -
Fax Notification Via Encrypted Email
Receiving encrypted emails with the fax attachment will be a great addition for our fast pace healthcare clinic.
8 votes -
Admin User enable to Reset user extension PIN all at once
Reset all user PIN Code all at the same time without going to each extension in the account.
8 votes -
Assignment and tracking of University lessons to users
It would be extremely helpful if we could assign University lessons to users and track their completion.
8 votes -
Add users presence in bulk
I need to add everyone to my presence page in bulk vs. individually adding each user.
8 votes -
Multi-Language dial-by-name in the IVR Menu
We have an IVR setup where the same choices and prompts are available in 2 languages press 1 for English and press 2 for FrenchAt any time a caller can dial 9 the access the dial-by-name directoryIf the users presses 1, then 9 The prompt plays in English"Please dial the first 3 letters of the person’s first name and press the pound key. "If the user presses 2, then presses 9We need the prompt to say "Please dial the first 3 letters of the person’s first name and press the pound key. "but say it in French.
8 votes -
Polycom Transfer to Directly Voicemail
You should be able to forward a call directly to Voicemail using a polycom VVX phone without having to change your forward type to blind. Is there a way to add a forward to VM button on the screen?
8 votes -
toggle between 2 or more separate accounts in RC App and in the Admin portal
toggle between 2 separate accounts in RC App
8 votes -
Ability to change line 1 and line 2 on Polycom Deskphone
Ability to change line 1 and line 2 on Polycom Deskphone
8 votes -
Create a more powerful filter for robocalls going through Toll-free numbers
Robocalls are coming into our toll-free numbers in high volume and incurring daily charges to our account. There should at least be a filter on calls coming to toll-free numbers which will determine if they are valid calls or not.
8 votes -
Listen to voicemail last in, first out
when listening to Voice mail by phone there should be a setting that we should be able to listen to newest message first Vs. oldest first
8 votes -
CHANGE FAX NUMBER DISPLAY FOR OUTGOING FAX
Can I remove the *101 after my phone number on the cover page? It is confusing. Secondly, for the fax, can we just say "Fax" instead of "Fax phone" and last, can we give a parenthesis for the fax area code and a hyphen between the fax number. Thank you.
8 votes -
Blacklist / block callers - an implementation idea
I see several ideas on blocking calls company-wide but here is how I would like to see it implemented. A blacklist table that after I put in a phone number I can check boxes that block that number from calling, texting, or faxing us. I also want a short description box to type "fax spam" or "harrassing calls" as a description so I know at a glance in the future why we put a block on it.
8 votes -
Add option for call queue to disable voicemail
Customer would want to have an option for call queue to disable voicemail just like a user extension have
8 votesCall Queues now have the option to advise callers of heavy call volume and disconnect, which can help when you prefer not to send calls to voicemail. You can learn more about setting it up here: Call Queue setup guide.
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