11248 results found
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Sync Calendars and Contacts in Apple
It would benefit our companies if we have the option to sync our calendars and contacts from Apple.
7 votes -
MS Teams Mobile Mode
When a user has MS Teams Mobile Mode enabled, they should have that clearly indicated and guiding them to the MS Teams to get full funcationliaty on the mobile app. As it works right now, users are just shown the dialpad and think there is an issue when they try and check their messages, place a fax, etc. While the intention is for them to do this in MS Teams, this is not clear in the RingCentral app the way it works now.
7 votes -
Notes section for general settings, IVRs, call queues, individual extensions
My company has many locations that serve various purposes. Each with their own hours, IVRs, preferences, call queues depending on what that location does. The settings on the IVRs and call queues can change depending on the time of year and as the seasons change. For example, in the Spring, some locations want to bypass the IVR and have callers go directly into a queue because call volume spikes. But when Fall comes around, they want to go back to the IVR with the menu. We have multiple admins that manage the phone system with different levels of proficiency. While…
7 votes -
Allow an option for IVR Menus to send a text message upon clicking a number
It would be great if there was an option to allow callers to click a number and receive a link to a knowledge base or form to gather information.
7 votes -
Able to use substitute caller ID on a template
Need substitute caller ID to be able to put on the template so we can assign substitute caller ID to multiple users at once.
7 votes -
Create Audit Option to know if users use their RingCentral Account
This could be logging in. Also if they have received any calls in the last 90 days.
7 votes -
Time stamp for incoming fax
It would be helpful if we can see timestamp when we receive fax. Most people sending faxed have not configured time on their fax machine, so it always shows incorrect time on faxes.
7 votes -
Ability to Limit the RingCentral App to connect to our Public IP
we need you that kindly allow the ring central app on our public IP only, so agent can't access its from outside.
7 votes -
looking for a way to run reports on when calls are switched to meetings
We would like a way that we can run a report like the call detail report in RC but for meetings. To see when calls were switched to a meeting.
7 votes -
Set a specific extension for Intercom
Ability to create an extension specifically for Intercom. If the user is using a 4-digit extension, instead of pressing intercom and dialing the 4-digit extension, they should be able to dial at least the last 2 digit of the user's extension for intercom or create an extension specifically for Intercom purposes.
7 votes -
Check another user's messages using Admin Password or Master Password
It will be great if we have an option to check another user's messages in the admin portal using the Admin password or master password, instead of getting the password of that specific user.
7 votes -
Call Back Feature for internal calls
Dino is on the phone and I ask for a call back when he is off.When his line is free, my phone then rings and once I pick it up, his phone then starts to ring.Saves me having to keep looking at my desk phone to see when he is off his call. It was a great built in Mitel feature.
7 votes -
Enabling Logging for enabling or disabling External Guest Communication
Our security if very high and we found that this was turned on by an admin however, it is not being logged anywhere in the system. We would like to track these types of changes.
7 votes -
New User Welcome Email Customization
When creating a new user, the welcome email does not provide the site number. Instead, it is showing the main company number. Can we have an option when creating a new user, add the site number to the welcome email.
7 votes -
Longer Time Frame to Access Call Logs
Customer wants a longer time frame to access call logs.
7 votes -
Retain Caller ID When Dialing International Numbers
Some numbers are showing a different Caller ID when dialing international numbers. It would be great if the original Caller ID is retained instead of having to show a different Caller ID when dialing international numbers.
7 votes -
Admin able to review all messages.
Please add the ability for Admin users to be able to review all messages (voicemails, texts, etc.) for all extensions on a RingCentral account.I run a CPA firm, and sometimes we have to verify information that is sent or communicated from clients. However, it is sometimes difficult to do that as a supervisor as only the subject extension can review specific messages.
7 votes -
Bulk password change
We had an issue with user login and we need to change password for the users and supply them a generated password from the company It would be helpful if there is a way to update the password of my users on role> template
7 votes -
BLOCK MESSAGES THAT CONTAIN CERTAIN WORDS OR PHRASES
ability to set and block messages that contain specific words or phrases
7 votes -
Ability to add number or coworker in ring settings of user template
There is add number or coworker in the user list when you edit a single user settings, but when you create a user template, you can't add number or coworker which cause a lot work when we create new users.
7 votes
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