13289 results found
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Option to take no Voicemail for a user
The ability to just hang up a call instead of it going to a voicemail. Disable Voicemail all together. For a user and for Call Queues,
8 votes -
RingCX unmute author
Hello RingCX Developer Team.
Good day. I am sending a feature request to have the Author be unmuted by the Admins in a much easier way. Currently, there is no way to find and change the muted Author, by filtering whether they are muted or not. This is kind of difficult fot tyhe users and Admins to look for any accidentally muted authors.As of this time, the only way to do it is ,checking like specific categories or channel and time the message came in, and they could try and filter by those. This is eating time to search for…
8 votes -
Ability to use one email to activate multiple user/extension
Ability to use one email to activate multiple user/extension
Is there a way I can use the same email for 2 users
8 votes -
Direct Dial Number for Paging Groups
Description:
Implement the ability to assign a direct inward dialing (DID) number or digital number to paging groups. This enhancement would allow users to initiate a page by dialing the assigned DID number, in addition to the existing method of dialing the extension.Benefits:
Increased accessibility for paging groups
Simplified paging process for external callers
Enhanced flexibility in paging optionsAdditional Notes:
This feature would particularly benefit organizations with frequent external communications or those requiring quick access to paging functionality.8 votes -
Admin ability to disable the AI feature on company account.
Admin ability to disable the AI feature on company account.
8 votes -
Caller ID
I would like the ability to arrange the order that my "My caller ID:" is listed. I have over 25 clear ID's and if I am not using full screen it does not show all my caller ID options. I'd like the ability to rearrange the color ideas in any order I would like or at least the ability to choose by name A- Z etc. or by number.
8 votes -
Fax Sender Name
Customer is requesting for them to change/ edit the Fax Sender Name when sending faxes. Currently the only option is to follow the extensions name as the normal behavior.
8 votes -
Ability to search within a conversation history.
Although certain messages can be pinned which is useful, it would be more helpful to be able to search by words or numbers throughout the entire conversation history with a person or team messaging group.
8 votes -
Ability to add Cisco Phone Custom Configurations to extend time on auto dial to give agent time to transfer calls .
Whenever dialing out on a Cisco desk phone. The auto dial out times out too quickly causing issues when trying to conference or transfer or even just make a call. The customer would like to configure the phones remotely to all of their phones instead of having to configure the phones one at a time manually.
8 votes -
request to send SMS to a call queue
request to send SMS to a call queue and call queue members can receive the text message
8 votes -
Turn off Security Notice from RingCentral
Can we stop automated emails from service@ringcentral.com regarding Security Notice from RingCentral?
8 votes -
Scheduling firmware updates per time zone
To have the schedule of firmware update per time zone.
8 votes -
Call Queue Feature Request- Simultaneous routing with overflow
I want to request the ability to have a call queue that allows for a "simultaneous" ring style, with the option to include an overflow system. Overflow members can only be added if the routing method is set to "Fixed" or "Longest Idle." This limitation challenges our organization, forcing us to use routing methods unsuited to our needs.
It would be highly beneficial if all primary members in a call queue could have their phones ring simultaneously, and in the event none of them answer, the call could then be routed to the overflow queue. The fixed order routing method…
8 votes -
Generate report for users with custom voicemail greeting
Generate report for users with custom voicemail greeting
8 votes -
caller ID
The caller id shows not just the caller originated from but also what is the number that this call is forwarded from.
8 votes -
Emergency Alert Banner
As the title states, an emergency alert banner that can be displayed across the top of the screen similar to Rings update banner. In the event of an emergency (Fire, shooting, natural disaster, etc) the ability to quickly notify everyone in the company is imperitive. Something that can be quickly sent out from users with the correct access and that displays accross all of the Ring Central apps and programs.
8 votes -
Ability to switch to backup internet without disconnecting desk phones.
Ability to switch to backup internet without disconnecting desk phones while switching network.
8 votes -
Choose a specific user for call recording announcement
Choose a specific user to play for call recording announcement only
8 votes -
Super admin for each site
An option to assign a separate Super Admin per site if the account is set on Multi Site so the Admin would only be able to manage their own assigned sites.
8 votes -
User Extension and Device Report
Customer wants to have a Comprehensive Report with the List of the all User Extension's Details, Devices Information on the Account and etc.
8 votes
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