12973 results found
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Call Recording. (Hold time is not being included on the recording)
When I was reviewing our recorded calls, the hold time is not being included in the recording. I want the entire call to be recorded including the hold time.
8 votes -
Automatic voice translation
I have several clients who speak Spanish and 2 that speak Armenian. Unfortunately, I can only speak English. I would like to have the ability to chose the language my client speaks and if it is different than English, when I make a call, the system will know what language my client speaks and will translate of my behalf to my client and vice versa.
8 votes -
Add external contacts to desk phones using Desktop App HUD
Using the HUD in the Desktop App, you can add your internal RingCentral contacts to your desk phones. It would be a huge quality of life upgrade to have the ability to add any of your contacts, whether RingCentral, or for example, synced from Outlook, to your desk phone's display through the HUD.
8 votes -
Collect Calls
Ring Central phone numbers should have the ability to turn on/off the acceptance of collect calls. In our business this is vitally important.
8 votes -
Monitor HUD on android RC mobile app
Would like the ability to tab into the calls my sales team is making from the mobile app. I am unable to monitor calls in the HUD on RC mobile app on android.
8 votes -
Increase of number of rings to 300 seconds
Increase of number of rings to 300 seconds
8 votes -
Admin have ability to monitor all employee chats live
As admin we can monitor calls easily, but there is no way to monitor chats between employees or in teams you are not a member of. You should be able to monitor chats the same way you can monitor calls. An admin should also be able to delete teams created by non admins.
8 votes -
Call Notification as Banner Rather Than Full Screen Takeover
In the old phone icon app, I could change my notifications so that it send me an alert when someone was calling my ring central line. I would have the choice to decide if I wanted to click on the notification which brought me to the app so I could answer the call or not. Now if I am on the phone using my regular number the ring central line keeps popping up in the middle of my call. I used to be able to be on my phone and then swipe the banner notification up so I didn't have…
8 votes -
Page to all phones on site
Pages are currently limited to a small number of phones. I would love the option to do an all-office page. Could you please remove this count restriction?
8 votes -
Robocalls Identification on Call logs and Missed Calls notification
Customer can already get a notification on the phones that the incoming call is suspected of being a robocall. If they don't pick up and received a missed call notification email, it would help if it also show it as a robo call. or if the customer looks through the call log and views the missed calls. an indication confirming it as a robo call would be a great feture to add.It would help customer identify if they should call the number back or not.
8 votes -
service notification email address
Admin should be able to set email address that service notification are sent too. Right now it defaults to user details and the preferred address for notifications may be different. Also, a different address may already be in use with different account which gets rejected.
8 votes -
Admin Portal Timeout Control
The service.ringcentral.com / Admin Portal timeout value is very low, causing frustration for users having to sign back into the website 10-20 times per day. It would be helpful if the timeout value could be customized by the customer directly, especially if we could control it by role, site, or even at the user level.
8 votes -
Disable viewing of company contacts in a specific extension
We would like to be able to not have the company contacts be viewable to all extensions.
8 votes -
A separate storage for Voicemail messages and fax message
I want to have separate storage for voicemail messages and a separate one for fax. That way I can select a different extension for voicemail messages and a different one for fax messages.
8 votes -
Custom Inbound Caller ID
Allow users / admins to change the way inbound Caller IDs appear on apps and phones. It would allow more flexibility in understanding who is calling and for whom.
8 votes -
Recurring Tasks
When creating a task, there is an option to make the task reoccuring, but it is very limited. If you want the task to reoccur on the 2nd Tuesday of the month, you can do that. You can set the reoccurance schedule to monthly, but it will only go by the date. Outlook reoccuring dates have more options. It would be great to see that in the RC Task feature.
8 votes -
Company directory | possibility to block certain accounts
Please check if we can add a feature to block/have some users hide from company directory and at the same time still view them by other users within the group.For instance, user 1,2,3, and 4 are hidden from the directory but these set of users can still view each other in the directory.
8 votes -
Conference call reporting
We need to be able to run a report to include calls where the initial caller is connected to someone and then adds another number to the call. We typically record those calls but noticed when trying to find it in the call log, it doesn't show the numbers together. You have to search each number. They may not always remember the numbers to search and would be much easier if they could pull a report of those types of calls only. I was told that this is in the works and it would be best to put an idea…
8 votes -
Track the login/logout of an ext to the Call Queue
Customer would like to be able to check the login/logout of an extension on the call queue.
8 votes -
Voicemail Escalation
In Shoretel 14.2 and Shoretel Connect there used to be a scenario when a voicemail was not answered in so much time, it would escalate to another user (either emailing or dialing the user and saying "there is an unanswered message" or something like that. There was a ton of flexibility (probably more than needed as setting it up was sort of tedious) and you could control all the times, etc. It was handy for afterhours solutions, or if a manager wanted to keep an eye on voicemails, etc. Shoretel used to allow (and I mention them as I believe…
8 votes
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