12128 results found

1. markdown support

   Implement Markdown support within the corporate messenger to enable richer text formatting and improved readability of messages.

   Current Problem:

   Currently, the messenger lacks robust formatting options, limiting users to plain text or basic styling options (if any). This makes it difficult to emphasize important information, structure long messages, and share code snippets effectively. This can lead to miscommunication and reduced readability.

   Proposed Solution:

   Integrate Markdown support into the message composition and display functionalities of the corporate messenger.

   7 votes

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2. Request to Support Favorites for CSV-Imported Contacts with "RingCentral (Default)" Source

   The customer is uploading external contacts to the directory via a CSV file by setting the source column as "RingCentral (Default)" and wants to add these contacts to their favorites, which is currently not possible.

   Request: Enable users to mark contacts as Favorites when the contact source is set to "RingCentral (Default)" via CSV import. Currently, even if the source in the CSV is set correctly, these contacts appear in the app as "Shared Directory", which prevents users from favoriting them. This behavior differs from when a customer manually adds a contact directly in the app—they can set the source as "RingCentral (Default)" and are then able to mark it as a favorite.

   We request that contacts with the source "RingCentral (Default)" retain this source in the app UI and support being marked as Favorites.

   Regards,
   Srikanth

   The customer is uploading external contacts to the directory via a CSV file by setting the source column as "RingCentral (Default)" and wants to add these contacts to their favorites, which is currently not possible.

   Request: Enable users to mark contacts as Favorites when the contact source is set to "RingCentral (Default)" via CSV import. Currently, even if the source in the CSV is set correctly, these contacts appear in the app as "Shared Directory", which prevents users from favoriting them. This behavior differs from when a customer manually adds a contact directly in the app—they can set the source… more

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3. message data export

   Ability to extract 1:1 messaging history between two specific users only, excluding all other messages and conversations not involving both selected participants.

   The Message Data Export tool currently allows the selection of an individual user’s messaging history. However, it exports all conversations that user has participated in, making it difficult to isolate and retrieve communication history between two specific individuals.

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4. Muliticast paging should be a default setting or simple option to enable

   Partners and/or knowledgeable customers should be able to make changes in bulk for handsets. This can be limited to specific features that include multicast paging. RC wants to charge $$$ to update this feature (and others) that is a bulk update or multicast paging options should be enabled automatically. It is not unreasonable for customer to expect paging to all phone and/or overhead/external horns that exceed 25 devices. Schools and large organizations need this feature for emergencies and to meet requirements safety requirements for their employees or students.

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5. Admin Visibility for Auto-Reply SMS Settings

   Overview:
   Currently, administrators do not have the ability to view which users have enabled auto-reply text messaging within their individual RingCentral apps. The only way to verify this setting is by logging into each user account manually, which is time-consuming and inefficient—especially for organizations with a large user base.

   Proposed Enhancement:
   Add a feature to the Admin Portal (or relevant dashboard) that allows administrators to easily view the auto-reply SMS status for all users in their organization. This could be displayed as a column in the user management table or within the messaging settings section for each user.

   Benefits:

   Operational Efficiency: Eliminates the need for admins to log in to individual user accounts to verify auto-reply settings.

   Improved Oversight: Ensures consistent messaging behavior across departments, especially in customer-facing roles.

   Faster Troubleshooting: Reduces response time when investigating unexpected auto-replies or messaging issues.

   Scalability: Supports enterprise-level account management by simplifying configuration audits.

   Suggested Implementation Options:

   Include an "Auto-Reply Enabled" column in the admin view under user settings.

   Allow export of user messaging settings for auditing and compliance purposes.

   Provide filtering/sorting based on SMS auto-reply status.

   We believe this enhancement would greatly improve the administrative experience and help maintain messaging consistency across the organization.

   Thank you for considering this request.

   Overview:
   Currently, administrators do not have the ability to view which users have enabled auto-reply text messaging within their individual RingCentral apps. The only way to verify this setting is by logging into each user account manually, which is time-consuming and inefficient—especially for organizations with a large user base.

   Proposed Enhancement:
   Add a feature to the Admin Portal (or relevant dashboard) that allows administrators to easily view the auto-reply SMS status for all users in their organization. This could be displayed as a column in the user management table or within the messaging settings section for each user.

   Benefits:

   Operational… more

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6. MERGE MISSED CALL NOTIFICATIONS FROM THE SAME NUMBER

   MERGE MISSED CALL NOTIFICATIONS FROM THE SAME NUMBER, INSTEAD OF DISPLAYING THEM INDIVIDUALLY IN THE CALL HISTORY

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7. Disable RNA functionality

   Can the RNA functionality be disabled to prevent the agent from becoming unavailable? Alternatively, can a timer be set to automatically switch the status back to available?

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8. RC app call logs

   Hi,

   Please add a feature that allows the other user like a SuperAdmin to see the call logs of the users on the account not only from the Admin portal but also to the RingCentral apps.

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9. Voicemail handling

   We want voicemails to be accessible by multiple user extensions, but once that voicemail has been heard, we want to be able to flag it (with "done"..."needs attention"...etc) or delete it and have that action apply to all users. This way, if user A picks up a message, takes action, and deletes it....user B won't see that voicemail when they log in. What would be most useful is if a voicemail is not deleted, but is heard by one user, they can attach a note to that voicemail for other users to see what next steps need to be taken to deal with that voicemail.

   We want voicemails to be accessible by multiple user extensions, but once that voicemail has been heard, we want to be able to flag it (with "done"..."needs attention"...etc) or delete it and have that action apply to all users. This way, if user A picks up a message, takes action, and deletes it....user B won't see that voicemail when they log in. What would be most useful is if a voicemail is not deleted, but is heard by one user, they can attach a note to that voicemail for other users to see what next steps need to be taken… more

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10. Expand SMS ID Options in Workflow Builder

    Currently, Workflow Builder limits SMS ID to direct lines only. We propose enhancing this feature to allow the use of alternative phone numbers as SMS IDs. This expansion would provide greater flexibility for businesses with multiple phone lines or those wishing to use dedicated numbers for specific workflows.

    Key benefits:
    Increased versatility in workflow design
    Better alignment with diverse business communication needs
    Improved customer experience through consistent, recognizable SMS IDs

    We believe this enhancement would significantly improve the functionality of Workflow Builder and appreciate your consideration of this request.

    7 votes

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11. Support Customizing soft keys on Cisco Phones

    Support customizing soft keys using a key template for Cisco 8861.

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12. Option to Clear Password History or Allow Previous Password Reuse

    Currently, users are unable to reuse any of their last five passwords when changing their RingCentral credentials. While this is a helpful security feature, some users prefer to use a previous password for consistency and ease of recall. We suggest adding an option for admins to clear a user’s password history or allow password reuse after a certain period. This added flexibility can reduce support requests and improve the user experience without compromising overall security.

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13. Notifications of failed SMS/MMS for the receiving carrier

    We want to have notifications of failed SMS/MMS messages if they are too large for the receiving carrier

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14. Allow adding more than 3 accounts to RingCentral app

    The current limit for adding multiple accounts to the RingCentral desktop app is 3. This limit should be increased to allow more than 3 accounts.

    This will be useful for partners that are working projects for multiple RingCentral customers.

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15. Ability to assign users in Key template

    It would be helpful in creating a key template if a user could already assign users to the key template.

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16. Attach Word file in SMS

    Allow Word files to be attached in SMS.

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17. Retain caller ID when transferring external calls on Yealink and Mitel Phones

    When transferring a call to a Yealink or Mitel phone, the caller ID of the one who is doing the transferring is being shown versus the one who is being transferred. It would be great to at least have the option to have it one or the other for Yealink and Mitel phones. I saw it was implemented for Poly, Avaya or Unify deskphones as well as the softphone app (https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48015701-retain-caller-id-information-regardless-of-blind-w). We currently use Yealink models T46U, T48U, and T57W, as well as Mitel IP 480s. Thanks!

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18. Ability to append messages with OPT OUT verbiage (check box) has been removed.

    For a short time, we had the ability to check a box, that appended a message with verbiage that added the OPT OUT wording (see attachment). That feature is now gone. Please bring it back! One of the most helpful SMS things I've seen and used! Please bring it back ASAP.

    •  

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19. usb-c adapter Jabra Link 390 compatibility issue

    The control function of usb-c adapter Jabra Link 390 is not working w/ RingCentral app and MS teams.

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20. Increase conference call limit to more than 4 participants in desk phone

    Increase conference call limit to more than 4 participants in desk phone

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