12731 results found
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deskphone pairing - turning off the feature by device/computer.
RingCentral Embeded App Phone Pairing. When I turn off phone pairing from my Mac, it disabled on my Windows PC as well. We need to turn off phone pairing by devices. Currently it is synchronize, if you turn it off , it will turned off across all devices that you're sign in.
6 votes -
Concurrent call Limit
Increase the concurrent call limit to more than 5 . this will allow us to received more call coming from our call queue
6 votes -
Ability to disable an active number in presence
We would like to disable a number appears in presence where a user is currently on call with their customer who's number shows as active call with external number. User bame appears with extension but we don't want to see the active external number of our client.
6 votes -
Option to turn off EOL Device Notification in the Admin Portal.
Currently, there's an EOL banner / message in the Admin Portal when you navigate to Phone System. The message will say that a deskphone is tagged a EOL. After checking, the link: https://support.ringcentral.com/deskphones-and-devices/end-of-life-devices.html provided by Tier 3, it ends up that the customer doesn't have affected phones in the account. There is no option to remove the message even after this.
6 votes -
adjust or change the length of the incoming digital chat audio
Is there a way to adjust the length of incoming digital chat audio? I have looked around, and I can't seem to find it. Maybe I'm overlooking it. Any help or thoughts would be greatly appreciated. Thank you!
6 votes -
Request to Extend Fax Storage Period Over 30 Days
Customer is requesting to extend fax storage on the server beyond the default 30-day retention period.
6 votes -
Add "Unknown" or "Other" Call Result Column in Business Analytics Widgets
Currently, when users compare the "Total Call Count" against the sum of specific call results (Answered, Abandoned, Missed, etc.), there is often a discrepancy. This is due to calls with an "Unknown" result or specific internal transfers that do not have a dedicated display column.
This causes confusion for Admins and stakeholders who rely on these reports for 100% data accuracy. It makes the dashboard look like it has "missing" data, even if the calls are technically tracked.
Please add an "Unknown/Other" column option in the Widget settings. This will allow users to account for every single call included in…
6 votes -
Agent Checker for Call Queue (Email Notification)
Implement an email notification system for the call queue managers to alert them when the number of agents logged in falls below a certain number.
6 votes -
Role members Site selection in role setting. ability to select sites
Role members Site selection in role setting. At this time i need to go to the user to adjust site setting for the role.
Would like to be able to edit the member site access in the Role member's screen.
Highlighted area needs to be able to select sites.
6 votes -
Would like to have a workflow rule to be triggered when a caller hangs up while in an IVR Menu
The expected condition is that if a caller hangs up while on the menu, the rule will be triggered and then we will customize it.
6 votes -
dials out to multiple phone numbers at one time.
Allow to dial out to multiple phone numbers at one time.
6 votes -
Allow administrators to remove a user’s ability to create new users while keeping User Management access enabled.
We would like to request an enhancement that allows administrators to remove a user’s ability to create new users while keeping User Management access enabled.
-Allow administrators to disable the Create/Add User capability independently
-Retain access to other User Management functions such as viewing, editing, or managing existing users.6 votes -
Bulk Edit Enhancements for RingCX Digital Channels
Request to expand the current bulk-edit capabilities for Digital Channels. Right now, it’s possible to bulk-select channels and update the destination type and workflow. The request is to also allow bulk editing of the Automatic Message, Thread Inclusion Time, and other Digital Channel settings.
6 votes -
Ability to export Call transcript or summary after each call
Ability to export the transcript or summary after each call to a spreadsheet or file
6 votes -
Limit the amount of phone light ups per hour for users with BLF keys and monitored lines.
The Yealink Phone lights up whenever a monitored colleague on the system (even if they're in a completely different office) starts or ends a call, or their line status otherwise changes. Is there a way to adjust or limit the amount of phone light ups per hour.
6 votes -
AI Receptionist number as outbound caller ID
Use the phone number assigned to the AI Receptionist as the outbound caller ID number.
6 votes -
Customizable IVR Prompt Repeat Count or Additional Key Press Setting
The current RingCentral IVR configuration enforces a hard-coded limit of three (3) prompt repetitions when a caller enters no action (i.e., no key press is detected) before the system executes a final action (e.g., disconnecting the call or routing to the next destination).
Please introduce a new, configurable setting in the IVR/Auto-Receptionist setup that allows administrators to change the number of times the prompt repeats before executing the final action.
Or add an option to skip the IVR or route the caller to an extension if they hit pound (#) or star key (*).•Expected Benefits
- Improved Customer Experience: Allows…
6 votes -
Dark mode in Admin Interface in RingEX?
It would be a nice to have, not super critical just easier on the eyes.
6 votes -
Dynamic Holiday Custom Rule Management
Currently, managing Custom Rules for holidays requires manual yearly maintenance. Administrators must manually update the date ranges within these rules every year (e.g., updating a rule from "Dec 25, 2025" to "Dec 25, 2026"). This process is prone to human error, time-consuming, and frequently leads to calls being misrouted when holidays are overlooked or updated incorrectly.
Introduce a new condition type within the Custom Rules creation flow called "Holiday Schedule" or "Dynamic Date."
This new condition should allow administrators to define a holiday rule using a recurring, flexible pattern rather than a fixed date range.Key Functionality:
Selection Type: Add…
6 votes -
Transfer a Call Queue Call
Customer Concern:
The customer reports that they have lost the direct call transfer option when receiving a second incoming call from a call queue.
Current Behavior:
When a second inbound call comes from a call queue, the forward/transfer button is no longer immediately visible in the app.
The customer now needs to click the “More” button to access the transfer or forward options.
Previous Behavior:
The transfer/forward buttons were readily available without the need to navigate to “More.”
6 votes
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