13289 results found
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Inside IVR custom rule
Customer wants to have a personalized custom rule under the IVR menu of them.So that they can also have an option to toggle on and off for a specific day.
7 votes -
Import Custom Rules for Multi-level IVR sites
We are looking for a way to import custom rules for Multi-level. We have 8 sites that need their custom rules updated for 2023 and we are hoping we can import vs. editing 11 custom rules 8 times.
7 votes -
Report to see when someone is logging in/out of the call queue
Frankly I am surprised this does not already exist as this is an essential tool for any call center admin.
7 votes -
Change Audio Format
It would be best if we have the option to change audio fle from mp3 to wav file or vice vers. There are some devices that does not support mp3 or wav.
7 votes -
Desktop App Text Messaging Export
I would like the user to have the ability to export their Text messages with the meta data without being an admin.
7 votes -
Add Message like features to SMS Threads
We text our clients a LOT. To the point it can be difficult to keep track of things that have been addressed or not. Having some of the functionality available in normal Messages for SMS threads would be a huge help to manage them. I realize SMS doesn't support the interactive type features where both sides of a convo see things (tasks, events, etc). But being able to do things like Pin specific texts, Attach files to a thread, have the images tab show any images sent/received, assign a task/event (and perhaps give the task assignee visibility to the thread),…
7 votes -
List audio devices in order of priority
At home I have a different headset than at work. Every time I switch between working from home and the office I have to go into my RC settings and change them. Instead of choosing a specific audio device, it would be better to have a list of microphones and speakers and put them in priority so this would be set once and for all. If my home headset is attached, it would automatically use that. If my work headset is attached it would use that. The internal microphone and my laptop speakers would be the lowest priority so they…
7 votes -
Ability to block a guest with out blocking their entire domain
I need the ability to block a guest with out blocking their entire domain. As is, blocking the guest auto blocks the domain and kicks any other guest from that domain out as well. Unblocking the domain brings all of those guests right back in. Please give me the ability to just block one guest.
7 votes -
Restricting Outbound Calls via Limited Extensions
We would like to restrict the numbers able to be dialled from our limited extension handsets. All outgoing calls are to be blocked, aside from emergency 999 calls. All internal extension dialling is to remain and be unaffected.
7 votes -
Needs to have all of their fax extensions to be removed from their entire company's RC app chatroom
applied a template to all fax extensions for them not to show under company directory and the default super admin account has already been changed but still, the fax extensions are still showing per client.
7 votes -
Add the ability to see Online/Offine Status of Hard Phones through the User List Download In ServiceWeb(Excel & PDF)
When downloading the entire user list in Service Web in Excel format or PDF format, I would love to see a column added to see the online/offline status of each hard phone we have on the UID. This would enable us to perform quick audits to determine the status of hard phones at any given time period without having to click into each user/extension to check this under Users<Devices.
7 votes -
Anonymous inbound caller ID
Do not pass inbound caller ID by name or number to allow for anonymous hotline calls on call queues , voicemail only extensions or users. Do not allow in reports & call details or on attached mp3 file notifications.
7 votes -
Show status directly in the HUD
We would like to see the status of colleagues directly in the HUD. Would it be possible to have status as a separate column next to availability. So that you can see the status in the overview and don't have to click on the profile first.
7 votes -
RingCentral app - schedule a meeting - default meeting calendar
When scheduling a RingCentral video meeting, the RC app defaults to "Outlook web calendar" which we are not using at our company. Employees have to keep changing back to "Calendar app" every time there's an update to the RC app. We need a way to default the calendar option for users so that they don't have to keep switching this setting back. Another option might be to set the default to the "Calendar app".
7 votes -
Company Contacts Merge to Multiple RC Accounts
Customer wants to know to see all contacts of 3 RC Accounts into one RC Account only
7 votes -
International SMS feature to support country of origin
The customer is texting from Mexico - it would be nice if RingCentral had an international SMS feature that supports countries of origin like Mexico to other international countries.
7 votes -
- cx wants an option in the app to only show RingCentral only contacts in MS teams integration
- cx wants an option in the app to only show RingCentral only contacts in MS teams integration
7 votes -
Transfer live calls directly to the voicemail of a user extension using Mitel desk phone
We have a mitel desk phones where some live calls that we are receiving need to be transferred directly to the voicemail of a specific user extension.This feature will be a great help to us because the calls will not ring on the user extension if its not that urgent.
7 votes -
Phone registration Log (Deskphone)
If it is possible add a Phone registration Log of the desk phone on the admin portal. This will help the IT personnel identify what time the phone connects to their system
7 votes -
Hot Desk Phone Logged Out Display
When hot desk phones are in the logged out state, they display the tenant super admin's extension and the clock in the super admin's time zone. This should be customizable. I have hot desk phones in multiple locations in different time zones but now many of them show the wrong time as only a single time zone is allowed for all.
7 votes
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