12731 results found
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DTMF tones BT Cloud
DTMF tones BT Cloud
Would like the ability to add pauses and DTMF tones within BT.6 votes -
Improve call log for call queue
Improve how the call logs register the calls being forwarded to the user extensions on the account.
6 votes -
MMS/SMS Policy improve
MMS/SMS Policy for Messages that contain text or otherwise reference substances defined as controlled substances under federal law, regardless of legality, including marijuana (cannabis) should atleast clarify if the purpose is for selling.
Customer business is promote in compliance with Michigan law through the
issuance of licenses, not the sale of cannabis.6 votes -
Option for custom answer(custom text field) in the webinar Poll
It would be helpful if there were some sort of option for the webinar participants to add custom answers, like a text field (even a very limited one) in the webinar poll rather than the multiple-choice option.
6 votes -
Announce call queue name first before answering the call
Announce call queue name first before answering the call. This feature is only working when you have the call queue member's call routing set to answer with an external number and not when set to answer it with an App only.
6 votes -
Configuring Outbound Caller ID for MS Teams Integration
Summary
This feature request is for the ability to configure outbound caller ID settings within the RingCentral admin portal specifically for MS Teams integration. The configuration should allow the main number or site number to appear as the caller ID when making outbound calls via MS Teams Direct Routing 2.0.Current Issue
Currently, MS Teams Direct Routing 2.0 is experiencing a problem with outbound caller ID, where the desired main number or site number does not appear when making outbound calls. This issue causes confusion and inconsistency in communication for users who rely on the integration between RingCentral and MS…6 votes -
Upvoting System for Questions in Team Chats
The purpose of this feature is to enhance visibility and prioritization of unanswered questions in team chat environments through an upvoting mechanism.
In our current team chat setup, questions asked by team members often get lost in the flurry of ongoing conversations. This can lead to repeated questions and missed opportunities for team collaboration and support. To address this, I propose the integration of an upvoting system for questions posted in the chat.
Users can post questions in a designated question format or by using a specific command (e.g., /question). This action flags the message as a question in the…
6 votes -
Report on Keypresses on the IVR Menu
would like to have a report on how the keypresses has been utilized on the IVR
6 votes -
Remove voicemail notification when enabling SmartNotes AI
Hello with SmartNotes AI is there a way to disable the voice notification when its turned on? We already have call recording turned on so it goes through two different messages saying call being recorded, then call transcript started which confuses the inbound phone call with the customer
6 votes -
Add Shared Line to Call Queue/Call Rules of User Extension
Add shared lines to the call queue or to the call rules of a user extension.
6 votes -
Add option for paging devices to receive and do outbound calls.
Add option for paging devices to receive and do outbound calls. In addition, separate the notifications of paging to the actual user extension.
6 votes -
RingCentral Directory Integration Enhancements
Overview:
The current functionality for uploading templates to the RingCentral Directory presents challenges in maintaining updated and correctly formatted contact information. This feature request aims to improve the user experience by allowing for easier editing and updating of directory entries, as well as enhancing search capabilities, particularly by company name.- Editing and Updating Uploaded Entries:
Issue: Currently, when uploading a template to the RingCentral Directory, the existing directory entries are included but may not be edited or updated in the desired format.
Proposal: Enable users to edit and update existing directory entries directly within the RingCentral interface, without the need…6 votes -
Email sent for a call recording transcription and the audio file attach to email
Customer wanted to have option to receive email for a call recording transcription and the audio file attach to the email like what we have for voicemail transcription.
6 votes -
Block Number to Limited Extension Feature
Block Number to Limited Extension Feature. Add setting on limited extension to block numbers.
6 votes -
Intercom for not supported devices
Should give an option for manually provision phones 3rd party not supported phones to have the Intercom feature
6 votes -
Change site hold music
A feature in which we can change the multi-site`s hold music instead of manually changing the hold music of each user extensions connected to the site in question.
6 votes -
Display Company Name instead of User Name when sending faxes
We need to have an option to display a Company Name instead of user name when sending out faxes.
6 votes -
IVR menu loop
Calls from the mainline ring to extension ten from user extension if not answered ring to IVR and if the key press selected wherein the same ext is selected, the call should ring and if not answered, goes to voicemail instead of looping back to IVR menu
6 votes -
Custom Rule for SMS Recipient
Sending this idea to create/ allow custom rules for direct numbers to be able to forward SMS to different extension based on work hours or after hours
6 votes -
presence key in Mitel phones to use for blind transfer to retain the caller id of the original caller
Presence key in Mitel phones to use for blind transfer to retain the caller ID of the original caller.
6 votes
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