13289 results found
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Admin able to review all messages.
Please add the ability for Admin users to be able to review all messages (voicemails, texts, etc.) for all extensions on a RingCentral account.I run a CPA firm, and sometimes we have to verify information that is sent or communicated from clients. However, it is sometimes difficult to do that as a supervisor as only the subject extension can review specific messages.
7 votes -
BLOCK MESSAGES THAT CONTAIN CERTAIN WORDS OR PHRASES
ability to set and block messages that contain specific words or phrases
7 votes -
Ability to add number or coworker in ring settings of user template
There is add number or coworker in the user list when you edit a single user settings, but when you create a user template, you can't add number or coworker which cause a lot work when we create new users.
7 votes -
Hide/Minimize HUD screen
Customer is requesting for an option to hide/minimize HUD screen while doing the monitoring.
7 votes -
SMS broadcast
Customer would like to send SMS to more that 500 numbers in one go. and not be flagged to TCR even sending to unsolicited numbers.
7 votes -
Remote Factory Reset Option for Phones in RingCentral Admin Portal
Overview: In multi-site RingCentral accounts, efficiently managing phone devices across different locations is paramount. However, when issues arise with individual phones, especially those at remote sites, the ability to perform a factory reset remotely through the RingCentral Admin Portal becomes crucial. This feature request aims to address this need by integrating a remote factory reset option within the admin portal.
7 votes -
Show the original inbound display information in call queue overflow
In a multiple-call queue set-up, they want to show the original call queue information displayed on the inbound call so that they can see where the call coming from. They can answer the call or decline the call based on where the call came from.
7 votes -
customize the dial pad for call parking
Customer wants to customized the dial pad to easy to click the park tab and no need to click the 3 dots.
7 votes -
Download Option for Desktop app version report
A download button would be useful for this report. Imagine if a large number of users are on the account. A download/export button would be most helpful.
7 votes -
Dual Channel Recording in MVP, UK
I am writing to request the implementation of a feature that enhances the call recording capabilities of RingCentral.I recently came across a feature called "The Power of Stereo (vs. Mono) Call Recording" on OrecX.com, and I believe incorporating a similar functionality into RingCentral would greatly benefit our users.The stereo call recording feature provides enhanced audio quality and clarity by capturing audio separately for both the caller and the receiver. This can be particularly useful for improving the accuracy of transcriptions, ensuring better comprehension during playback, and overall enhancing the user experience.I envision this feature being valuable for our users who…
7 votes -
Set another call queue as voicemail recipient
A feature in which a call queue extension can be set as a voicemail recipient of another call queue.
7 votes -
For Fax cover sheet
For Fax cover sheet allow you to input to whom the fax is being sent to without entering their name and Fax# into contacts. Why would we want to enter into contacts a persons name at a mortgage company with a Fax# when we probably will never send another Fax to them.
7 votes -
The ability to check a box to block all "Suspected Robo Calls"
I'd like to see an option (on/off) for the blocked call logic in queue calls applied to the superadmin user so all "suspsected robo calls" can be blocked - in addition to blocking individual numbers. One number at a time in the superadmin user will meet harassing caller needs. The queue blocking design is good (on/off for blocked calls) and should be applied globally - not just for queue calls.
7 votes -
Call queue button on phone set.
Need a call queue log in/log out button on physical phone.
7 votes -
Overwrite status synced with Google and Outlook calendar
It is a benefit, that RingCentral MVP (and the partner brands) syncs the status with workplace systems from Google and Microsoft.But it there are situations where the user likes to set the status manually to 'available' and so overwrites the synced status from the calendar. This is a valid use case, when a meeting ends earlier and the user like to show the colleagues, that he is available now (without changing the calendar entry, which is cumbersome)Or the user has a blocker in the calendar but should be reachable anyhow.
7 votes -
DND Presence Display On Sidecar
When a user turns on their DND status, it should reflect the DND or busy status (red) on the sidecar. Currently, the only way to know if someone has DND on is by calling them and being sent to voicemail. It would be great if they would be displayed as unavailable instead, which would save you a phone call and precious seconds spent on it.
7 votes -
Improved AI Call Summaries and Agent Access in RingCX
We would love to see the AI-generated call summaries and notes in RingCX enhanced to more closely resemble the functionality previously available in RingEX.
In RingEX, the AI notes were significantly more detailed, useful, and accessible. Agents could view the notes in real time during a call, allowing them to reference important information such as the caller's name, date of birth, and other key details discussed. The post-call summaries and follow-up notes were also extremely helpful, and agents could easily return to their own call history to reference previous conversations.
In RingCX, we feel this functionality is much more limited.…
6 votes -
Multiple Custom Voicemail Greetings / Profiles per User Extension
Currently, RingCentral extensions natively support only one active custom voicemail greeting at a time. To switch greetings, admins/users must either overwrite the existing greeting or configure Advanced Call Handling / Custom Rules for date ranges.
Allow users and admins to record, save, and label multiple voicemail greetings under Extension Settings > Voicemail & Greetings (e.g., "Default Greeting", "Holiday Closure", "Vacation").
Enable users to easily select and activate any stored greeting directly from the RingCentral Desktop/Mobile App or Admin Portal without needing to re-record or set up complex routing rules.
6 votes -
Allow Super Admins to restrict and select specific Outbound Caller ID numbers per user
Allow Super Admins to manually select or restrict the exact list of account phone numbers available in a user's Outbound Caller ID options directly from the RingCentral Admin Portal.
6 votes -
disable some features on Glip to some extensions
To have option an Admin Portal to disable certain features on RingCentral app for some extensions, for Example the AIR tab on RingCentral App, we would like to disable it to some extensions only .
6 votes
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