13289 results found
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Roles & Permissions that allow access to call recordings for a specific extension only.
Roles and permissions that allow a user to access call recordings for a specific extension only.
5 votes -
Ring Central should provide more effort in addressing Ring Central numbers being spoofed to scam/harass people.
Ring Central should have solutions available for when RC customer numbers are being spoofed and used to harass and scam individuals. These victims will blame RC customers for their predicament, possibly going on social media and unfairly damage the RC customer reputation. Ring Central should also beef up the security of these numbers to reduce the likelihood of them being spoofed int he first place.
5 votes -
Restrict users in accessing call queue voicemail on a generic desk phone
Most members are currently accessing the call queue voicemail on a desk phone. Most of the call queue members are generic phones, not assigned to a specific user but rather to a location that is used by multiple people. So, typically, the user will check the voicemail on the physical phone. They would dial the call queue extension and enter the PIN so they could check the voicemail. The customer would like to restrict other users from accessing the voicemail. Updating the PIN is not possible, as there are many people checking the voicemail, and it changes.
5 votes -
Development Plan Ringsense
Request to enable Development Plan access in RingSense for managers and supervisors, as the feature is currently only available to agents.
5 votes -
Submitting in behalf of customer The customer is requesting a feature to allow outgoing SMS messages to display a custom caller ID (e.g., a
Submitting in behalf of customer
The customer is requesting a feature to allow outgoing SMS messages to display a custom caller ID (e.g., a name or branded ID) instead of showing the phone number. This would improve brand recognition and user experience for their SMS communications.
5 votes -
Allow call queue managers to modify managers in the queue
Call Queue – Allow Standard Users assigned as call queue managers to add or remove other managers within the queue.
5 votes -
Deskphone pairing with Cordless phone (e.g. Yealink W76P)
I want to have a feature where the Yealink W76P Cordless phone can also support Deskphone pairing feature we have .
5 votes -
Bulk Enable Users - remove limit of 50 ERLs at a time
When Bulk Enabling users, we are limited to selecting only 50 ERLs when downloading the spreadsheet template.
This is untenable for enabling users in school districts. One school campus can easily have 50+ unique ERLs. A single district can easily have 400+ unique ERLs.
The current limitation of 50 ERLs per template is not viable.
If RC expects to win contracts with school districts migrating from premise PBXs, this needs to be resolved immediately!
5 votes -
Disable the message icon in Ringcentral app
Customer is requesting to turn off/disable the message in RC app so that it is not confusing for the text
5 votes -
Auto add/delete Users in the Group message
Ability to automatically add/delete the User to a group chat at the time their RC account is created or if deleted they would be removed
5 votes -
RingCentral app Contact Status
We're considering adding a feature to display user status directly in the Contacts list, without the need to click on individual names. This would show statuses like "in a call," "in a meeting," "offline," "online," and "available to receive calls." We believe this could enhance user experience by providing quick, at-a-glance information about contact availability.
5 votes -
Able to access other Users messages and faxes
Ability for one extension to access another extension’s messages and faxes when the user is unavailable or on leave.
5 votes -
Configurable call queue Ring Settings per call queue member
When the call goes to the call queue, it rings to the first person and continues to ring to the first person, but then has the second person also get the call after two rings, and then it continues to ring to the first and second person, but has the third person start getting called after four rings, and so on and so forth. So, it doesn't end the ringing for the 1st person when it moves to the 2nd, it just continues to add more people into the ringing.
5 votes -
Allow Voicemail Greetings Update Without Enabling Call Handling Permission
Currently, after recent updates, users assigned to a custom role must have the “Call Handling” permission enabled to update their voicemail greetings. However, some customers require that agents can update voicemail greetings without having the ability to modify call handling rules, which is not possible under the current setup.
Request is to provide an option or enhancement that allows users to update voicemail greetings independently, without needing the broader “Call Handling” permission, ensuring better role-based access control and user flexibility.
5 votes -
Enable Admin Visibility of Call Forwarding Settings on Physical Desk Phones
🔧 Feature Title:
Enable Remote Visibility of Locally Configured Call Forwarding on Physical Desk Phones📋 Current Behavior:
Currently, call forwarding settings configured directly on desk phones (e.g., Poly Edge E320) are not visible in the RingCentral Admin Portal or app. These settings are stored locally on the phone and are not synced with the platform.⚠️ Issue Description:
Customers and administrators have no visibility into locally applied call forwarding settings on physical phones. This results in confusion and troubleshooting delays when call routing does not behave as expected, but no forwarding is seen in the user’s extension profile.🎯…
5 votes -
default voicemail greeting for user extension
option to edit the default voicemail greeting for user extension
5 votes -
Separate text email notification for main company number and user primary number
Customer want to separate the email notification for main company number and user direct number when the SMS recipient is the same user extension, Customer want to have different email notification routing for the direct number and the auto-receptionist/main number
5 votes -
Customize the call length filter under Performance Reports - Analytics or Reports - Call Logs in Admin Portal
We need the option to customize the call length filter. For example, filter all the incoming and outgoing calls that are more than 5 minutes.
5 votes -
Put all Admin settings in Service Web, and not put some piecemeal in the RingCentral App
Some admin related settings are only in the RingCentral app (such as settings for Messages), and not in the admin web portal, aka Service Web.
This is poor accessibility and discoverability. Put all of these settings in the admin portal!
5 votes -
way to add variables to the templates for SMS texting in RC app?
When customer create templates in the RingCentral app for SMS is there a way to add variables like {FirstName} so that the text can be customized to the contact being texted?
5 votes
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