12733 results found
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Configurable minimum length RC authentication password
Robert Half has requested the ability to configure the minimum length of the RC authentication password to 16 characters. Their plan is to leverage SSO, but also allow RC authentication, they believe allowing a minimum of 16 characters will make it more secure.
5 votes -
Allow admins to see and turn off users DND from ServiceWeb
This will enhance usability and reduce false trouble calls
5 votes -
5 votes
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Map Custom Fields with Active Directory Integration
The request is to enable the use of Custom Fields and have attribute mapping with Active Directory integration in order to push data into those fields from AD. This will require RingCentral to expose the variables for custom fields similar to other attributes that can be mapped today with AD.
5 votes -
Add Company number to Company Info/Auto Receptionist/Company Numbers settings
When using Multi-site, it can be difficult to find the numbers that are associated with a site and adding them to these locations would make it easier.
5 votes -
5 votes
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Ability to bypass IVR (to have humans answer phone) without creation of Custom Rule
Currently, in order to accomplish this, a custom rule has to be used.
5 votes -
Sync VM notification email with RC VM status
A user receives an email notification of a VM in RC. If users listens to the VM in RC, that is, change from unread to read, change the email notification in user's Outlook to read.
5 votes -
Assign CCP to multiple Cost Centers
Administrators need to be able to determine which Cost Center triggered a CCP so that they can bill it back to the site assigned to this cost center. Some organizations have 100s of sites and therefore 100s of Cost Centers.
5 votes -
Role-Based Permission to Create Tasks, Notes, Contacts, Teams and Events
Currently, users can create tasks, notes, contacts, teams and events on the RingCentral platform. The ask is to have the abilities defined according to roles instead of having them per default.
5 votes -
Ability to restrict users from changing individual user data (first name, last name, etc.) while keeping the ability to reset voicemail PIN
Administrators would like to disallow users from making changes to their individual user info but still be able to change their voicemail PIN. When unchecking user info, the user is not able to change their voicemail pin. The request is to be separate those permissions.
5 votes -
remember microphone and speaker source / preferences in MVP app
For current customers, and internal users when disconnecting the laptop from the dock or after a long period of shutting down, the RC app forgets the last configured microphone and speaker source. It reverts to the laptop source and needs to be changed manually every morning. It would be good for it to remember your last settings.
5 votes -
Disable Third Party Apps Jupiter Desktop
Disabling of Third Party Apps Access in Jupiter GUIAdd a new right “Disable Apps” in service web that triggers/ removes the “Third Party App Access” entirely from the Desktop App (GUI)
5 votes -
Canned Responses
Give user's the ability to create, edit, delete, store, manage and use Canned Responses in all RC App messaging. Rather than continually typing the same/similar responses over and over, allow the user to select from their Canned Responses.
5 votes -
Automatic Location Support for Cisco 8851
Davey Tree company has 900-1000 8851 phones they would like to reuse and that phone is not on this list currentlyhttps://support.ringcentral.com/article-v2/Nomadic-911-Automatic-Location-Updates-Overview.html?brand=RCUS&product=RingCentralMVP&language=en_US
5 votes -
Poly Hot Desk with NFC
Poly supports hot desk with NFC on the edge series phones. https://docs.poly.com/bundle/edge-e-administrator-guide-current/page/hot-desking-with-nfc.html
5 votes -
Ccustom call rules Action to block call recording for 2-party consent states based on Area codes.
Based on a ChatGPT OpenAI search on blocking (not recording) calls for 2-party consent states, it was recommended to create a custom rule with an action Do not call record, but as we've found out that option/action is not available.
Would it be a simple update to add that option to the custom rules actions/options with the backend code instead of creating some altogether different?
5 votes -
Support Google Shared Drives with Archiver
Archiver only lets you select an account/folder in "My Drive" Add support for using a Google Shared Drive.
5 votes -
SMS Notification App for Apple Watch
I only sometimes get notifications from the phone app and frequently miss messages or texts I should be responding to. It would be nice if there were an app for Apple Watch as well so that the two could work together.
5 votes -
Have a setting when calls are transferred from our office phones to our personal phones, the sound (notification, ringtone) be different...
... than our personal ringtone. If we are away from the office, and the calls transfer to our Iphones or Samsung Galaxies, for it to have a different ringtone than our regular ringtone, so we can know that this is a client calling our office, or it is our mom calling us. Make a setting available on our phone so we can change the ringtone just for calls transferred from the office.
5 votes
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