12165 results found
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Increase call queue limit
We've run into an issue, where there is an supposed call queue limit of 100 call queues? Can I ask if that can be increased for our company? We've recently migrated over to RingCentral, have have roughly 300 sites that would require a call queue for each.
4 votes -
Allow customer to receive phone calls on the 2 or more extension they used to login in their mobile app. Allow to show Identifier which line
Allow customer to receive phone calls on the 2 or more extension they used to login in their mobile app. Allow to show Identifier which line is receiving phone calls.
4 votes -
Allow comma symbol to be used as pauses for contact numbers when importing contacts via .csv file
Our client wants to have the option to import contacts using a .csv file containing contact numbers that have commas for pauses. Currently, it is not allowed to push through due to format issues.
4 votes -
sync multiple phones on same extension number
I have a physical phone at work and another at home. Example is I am at home and answer most all my calls. I come to work and the phone lists them as all as missed calls. The phones should sync. Mitel could do this, but RC can not. Very frustrating.
4 votes -
Fax Quality
Please add option to adjust attachment resolution
4 votes -
Offer color change options for text message bubbles
The color of the text message bubbles has just switched to a dark blue background with white text. All of the other themes have the same dark background/light text. Are you aware of halation? 50% of the population has an astigmatism; for those with this condition, reading a light text on a dark background causes visual issues and can lead to headaches. There needs to be an option where all my text bubbles, both incoming and outgoing, are in a visual contrast that works for me.
4 votes -
using Finland IVN number as CLI
current behavior: Outbound call using IVN has limitation for EU that is can only use CLI for the following countries (UK, France, Germany, Ireland, Netherlands, Spain, Switzerland, Sweden, Italy, Portugal, Austria, Belgium)
Finland IVN (+358) as CLI is currently not included in the list of counties in EU causing the number to error as "no routes found" when making an outbound call.
Desired behavior: to be able to use Finland IVN as CLI for outbound calls in EU account
4 votes -
Allow new prompt to be uploaded from within an IVR menu
Currently, if you're in an IVR's prompt menu, you have the option to change the prompt, but only by selecting a previously existing prompt. If I have a new audio file I want to use, I have to navigate out of the IVR menu, open the prompts library, add the file there, then go back to the IVR menu where I can now select the prompt from the list. This would be much easier if we could upload new prompt files without leaving the IVR menu.
4 votes -
2N IP phone
cx would like to add 2N IP phone as a supported device since the customer have been using the phone with RC platform for 2 years.
4 votes -
Call queues can route differently when no agents signed in
It is strange that when no agents are currently signed into a call queue, that the call queue still just places callers on hold until the max wait time has been reached. It would be so much better if we had a routing option for when no agents are logged into or accepting calls from the call queue. The fact that there is no option to escape to voicemail makes this even worse, as the only option they have is to wait for the timer to expire.
Could we please get an option to handle call queue routing differently when…
4 votes -
Site-based / group-shared address book
Site-based or group shared contact list. Very similar to shared external contacts, but the ability to configure multiple addressbooks and give permissions to users to access any or all of these.
4 votes -
including an image in the sms text templates
Please update the new sms text templates (LOVE THIS FEATURE!) to allow you to include an image. I send out a text message to every new patient with directions and other various details. I always include an image of a parking map for them. The template is fantastic but I still have to go find the image every time and attach it. The template saves me from copy and pasting the text but not the image. I still have to keep that 'note' clip on my desktop so it's found easily. It would be FANTASTIC if you could allow an…
4 votes -
call recording
Allow call recording to be started while the phone is ringing and not only when the call is answered by person or voicemail.
4 votes -
Archiver - SMS Data and File Format
- Ability to save the archived SMS data with contact information, date, and timestamps.
- To choose what file format can be archived.
4 votes -
history of who owned a number
We want to get a history of who owned a number. We've been recycling numbers but we don't know how to get this. Hoping that there is an option in the Admin Portal to check to which extension are numbers previously assigned.
4 votes -
external number
Ability to receive missed call notification when the call is routed to an external number
4 votes -
Login to RingCentral App without email activation
Option to Login to RingCentral App without email activation
4 votes -
phone will not ring if fax is forwarded to extension
Phone should not ring if fax is forwarded to another extension.
4 votes -
Circular Hunt Group for Call Queues
Overview:
Our current Call Queue options lack flexibility for our operational needs. We require a Circular Hunt Group feature to facilitate efficient queue management without penalising proactive user behavior.Issue:
Existing Call Queue modes (Rotating, Sequential, Simultaneous) don't suit our workflow. Rotating penalises proactive outbound calls, hindering productivity and user behavior.Suggested Solution:
Introduce Circular Hunt Group functionality to Call Queues. This feature would enable seamless queue rotation (e.g., 1234, 2341, 3412, 4123)Benefits:
Tailored Efficiency: Aligns with our workflow for enhanced productivity.
Promotes Proactive Behavior: Encourages desired user actions without penalties.
Versatility: Broadens Call Queue applicability for diverse operational…4 votes -
Remove delay when Ring in Overflow call queue
Remove delay when Ring in the Overflow call queue. When the Overflow call queue is ready to take calls from the Original call queue. It should be instant and no delay.
4 votes
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