12734 results found
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Sync "Read" Status Across Extensions After Reply in Shared Inbox for Beetexting.
The Customer wants a message to be automatically marked as Read for all users/extensions once another team member has opened and replied to it, so that we can avoid duplicate efforts and maintain a clean inbox.
Currently, in the Beetexting shared SMS inbox, when one user reads and replies to an incoming message, the message remains marked as "Unread" on other users' extensions. This creates confusion, as team members cannot easily tell which inquiries have already been addressed without manually clicking into each conversation.
4 votes -
SMS Rule | RC to Slack
If a specific number sends me a text should be forwarded to our Slack channel- but making sure not all incoming SMS messages will be sent to our Slack Channel. Additionally, if this is possible with RingCentral, to create a custom SMS rule so that only messages from specific numbers are shared in our shared inbox, instead of all received SMS messages?
4 votes -
wants the dialed number to show when receiving incoming calls from IVR
wants the dialed number or any number assigned to the auto receptionist to show when receiving incoming calls from IVR
4 votes -
Increase call recording playback speed when listening
We would like to have an option to increase the playback speed of call recording when listening
4 votes -
Ability to receive a one time PIN or code from third party platfroms
I am not receiving OTP or two step verification codes from the company main line number, please grant this feature for us to maximize the service that we've been paying for. Thank youl
4 votes -
Need compatible device for an ATA for Phone-to-Radio Bridge
We have a phone number that when called activates 2-way radios and becomes an open convo between the user calling the DID and the after-hours maintenance people. I need to put an ATA or some other adapter on the line to make this work, not 100 percent sure what I should get.
Calling of the phone triggers the two-way communication. The device that the phone line triggers is a Zetron Model 30 WorldPatch. The phone line goes into that device and that device then triggers a Motorola radio hub.
4 votes -
Substitute Caller ID owned by Users not only super admin
Allow all users (not only the super admin) to use verified mobile numbers owned by other users as Substitute Caller IDs for outbound calls.
4 votes -
Accurate Call Answer Attribution in Ring Group Routing
Call logs should reflect the actual extension that answered the call, not just the initial extension that received or routed it.
In the current behavior, when a call is routed to an extension and then distributed to another extension through a ring group or similar routing mechanism, the system logs show that the parent extension (where the call was originally offered) accepted the call, and not the extension that actually answered it.
4 votes -
Shared inbox on Salesforce
Our customer also wants to have a shared inbox in Salesforce. They can send SMS from the call queue number, but they also want to receive replies to that number.
4 votes -
Requesting the ability to generate a report that shows how many times a specific customer has called regarding a particular issue.
Requesting the ability to generate a report that shows how many times a specific customer has called regarding a particular issue. This feature would allow tracking repeat interactions for the same issue, helping teams identify recurring problems, measure first-call resolution effectiveness, and improve overall customer experience.
Currently, tracing is only possible based on the disposition selected by agents. There is no way to see how often a customer has contacted support for the same issue across multiple calls.
4 votes -
Increase Retention Period for Shared Inbox
The current retention period for SMS in the shared inbox is set to 90 days. We would like to request an extension of this period to better accommodate our customers' needs, allowing for a longer retention duration.
If possible, align this with the regular SMS Retention policy.
4 votes -
Ability to mask personally identifiable information (PII) in call notes and transcription emails
Ability to mask personally identifiable information (PII) in call notes and transcription emails
Use Case / Business Need:
Need to ensure that sensitive data is protected when call notes and transcriptions are sent via email.Desired Functionality:
Automatic or configurable PII masking in RingEX call notes and transcription emails.Clear instructions or interface within RingEX to enable this functionality.
Impact / Benefit:
Compliance with privacy and data protection requirements.Prevents exposure of sensitive information in emails.
Improves confidence in RingEX for handling sensitive communications.
4 votes -
Bind IP to Emergency Address
Bind IP to Emergency Address
4 votes -
Fix time zone in Call UII and #CALL_DTS# token in RingCX's Recordings Delivery process
The RingCX Recordings Delivery feature allow for the file name to contain token #CALLDTS#, which is "The date and time a call took place". This date/time value is the Eastern Time. Our company is in Central Time zone as specified in the config settings in Ring Central. I understand the #CallDTS# value is taken from the Call UII. Both values should match the time zone specified in the company settings config.
4 votes -
the ability of the SMS Recipient to receive email notification if someone send a text message to the main line
the ability of the SMS Recipient to receive email notification if someone send a text message to the main line
4 votes -
add the teams as an option when starting a new message
When drafting a new message, I prefer to click + > New Message (desktop or mobile). It does not allow me to type a team for my new message, only an individual. I hate having to search for the team before I can send a message in it.
4 votes -
send later
just like on the Iphone sms -= for ringcentral messaging and teams and direct messaging etc - a SEND LATER FEATURE WOULD BE AMAZING !!!!!!!!
I work with people all over the globe, and our time zones are a mess - but this would let me stack up my tasks etc and send them at an appropriate time - PLEASE HEAR ME _ THIS WOULD BE AMAZING FEATURE!!! low hanging fruit!!! grab it.. build it. .heck have Claude build it.. please!
4 votes -
Extend Callback Request Window for Call Queues
Summary:
Requesting an enhancement to increase the time window for callers to press “1” to request a callback, or to allow callback requests at any point while the caller is waiting in the queue.Current Behavior:
The callback option is only available during a limited prompt window. Based on the RingCentral support article, callers must press “1” within five seconds of the callback prompt.If the caller presses “1” outside of this window, the system interprets the input as an extension instead of a callback request. If Extension 1 does not exist in the customer’s phone system, the caller receives…
4 votes -
User-Level MFA Activation for Non-SSO Users in SSO-Enabled Accounts
Customer Use Case:
The customer has Single Sign-On (SSO) enabled at the account level and enforces Multi-Factor Authentication (MFA) through their Identity Provider for SSO users. However, some users are exempt from SSO enforcement and must log in using their RingCentral credentials.Currently, when SSO is enabled at the account level, RingCentral Multi-Factor Authentication (MFA) is disabled globally and cannot be enabled for individual users. This leaves non-SSO users without MFA protection.
The customer is requesting the ability to enable RingCentral MFA at the user level for users who are exempt from SSO enforcement while maintaining SSO and Identity Provider…
4 votes -
Add Number for User Based in Philippines
One of our franchise operators wants to assign a Ring Central number to his administrative assistant. This person's phone number is +63998-***-XXXX which appears to be in the Philippines. The email address is x.xxxxxx@xxxxxx.com. He wants this person to be assigned a number with a 407 area code. Can I do this?
4 votes
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