12734 results found
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Underlying carrier support receiving short code
option to receive short codes
4 votes -
Licence consumption restricted to locations
Anyone who has the right to add users and groups can assign licences from ALL cost centres. So e.g. a site admin can choose any license of any location/cost centre. The expectation would be that only the licences for the location are visible and accessible.
There is no check to ensure that only cost centres for a location for which you are authorised as a site administrator may be used - and thus only licenses assigned to this cost centre
4 votes -
Ability to Remove Users from Default Teams
We would like to request that super admins be granted the ability to remove users from default teams. Currently, this process requires multiple steps in the admin portal, but allowing super admins to perform it directly would save time and reduce delays.
4 votes -
Increase the Receiving and sending Faxes Limit for more than 200
Increase the Receiving and sending Faxes Limit for more than 200
4 votes -
Ability to still listen to the Push to Talk channel even after leaving
The ability to still listen to the channel even after leaving, like a normal walkie-talkie can.
4 votes -
Call Log Report should indicate internally transferred calls as well.
Call Log Report should indicate internally transferred calls as well.
4 votes -
Enable DND Sync for the Yealink Phone Model Yealink T54w
Enable DND Sync for the Yealink Phone Model Yealink T54w to Sync with RC app
4 votes -
Allow usage of IPv6 address for provisioning through web browser
Currently, RingCentral provisioning tools accessed through web browsers only support IPv4 addresses. As IPv6 adoption continues to grow across enterprise networks and ISPs, administrators working in IPv6-only or dual-stack environments face difficulties accessing the provisioning interface.
Proposal:
Enable full IPv6 compatibility for provisioning through web browsers. This would allow administrators to access and configure RingCentral devices or services using IPv6 addresses directly, without needing to rely on IPv4 fallback or NAT translation.Benefits:
Ensures compatibility with modern IPv6-only networks.
Improves accessibility and reliability for global deployments.
Future-proofs RingCentral’s provisioning tools as IPv4 becomes less prevalent.
Enhances security by leveraging IPv6’s…
4 votes -
Ability to track who deleted a message from a group chat
Just sending a quick message to keep our chat active and make sure we haven’t lost connection.
4 votes -
Create a group for mass texting instead of group text
Instead of large group texts where everyone can respond to each other we have an option of creating a large group that send individual texts to a mass group by a click of a button instead of entering every individual persons contact every time
4 votes -
Sync Fax Default Cover Page from Admin Portal to Desktop and Web App
Currently, the default fax cover page set in the Admin Portal only applies when sending faxes through the Mobile App or FaxOut feature. This request aims to extend that functionality so the same default cover page automatically applies when sending faxes via the Desktop or Web App, ensuring consistency and reducing manual setup.
4 votes -
Sending video clip from the mobile app
Submitting this feature request on behalf of the customer who wanted to be able to send a video clip through MMS from the mobile app, since most of their users are not tied to a workstation during the day.
4 votes -
Can you bring back the search feature in the text message templates?
With a recent update, the search feature disappeared in the text message templates, and it makes it difficult to find templates quickly.
4 votes -
changing message-only extension to announcement-only extension
There should be an option to modify an existing message-only extension to an announcement-only extension and vise versa instead of having to create a new one and have to download the custom recording then re-uploading it to the new extension. It is actually takes to much time if you have multiple extensions to convert.
4 votes -
Group Text number of Participants should be increased from 10
Customer cannot send text in a group created by an external phone number with 21 participants.
4 votes -
Scheduled time to auto-delete AI Transcripts
Add option and/or ability to set scheduled auto-delete of AI Transcripts/Notes
4 votes -
Abandoned Calls details in Analytics Portal
The customer is requesting the addition of a feature within the Analytics Reports that would allow them to view detailed metrics on abandoned calls. Specifically, they would like the ability to track the total number of abandoned calls over a selected time period, as well as additional context such as timestamps, call queues involved, and caller information (where applicable). This visibility is critical for evaluating call center performance, identifying potential bottlenecks in call handling, and improving overall customer experience.
4 votes -
Automatic Call Transfer Post-Answer Without User Intervention
We request the implementation of a feature that allows an incoming call to be automatically transferred from one user’s desk phone (User1) to another user’s extension (User2) immediately upon answer, without requiring any manual action or call forwarding setup by User1.
Currently, call forwarding or manual transfer requires user interaction or specific ring group configurations. However, our use case demands a seamless automatic transfer process that triggers right after User1 picks up the call, ensuring no disruption or additional steps for the initial recipient.
This feature would greatly improve workflow efficiency in environments such as auto-dialer setups or specialized call…
4 votes -
Allow "Firearms" related businesses with TCR
Customer is requesting to reconsider "Firearms" or any businesses that might be considered disallowed content for TCR registration
4 votes -
Ability to Generate and Export a List of All Teams in the RingCentral App
how do i get a list of all of the teams in ring central
I would like a list of all of the teams that we have in the ring central app. We are going through and eliminating old ones and duplicates
Currently, there’s no way to generate a full list of all Teams within the RingCentral app. Each team must be reviewed and deleted individually, which makes it difficult to manage old or duplicate Teams. Having the ability to generate and export a list of all Teams (e.g., as a CSV) would make it much easier for administrators to…
4 votes
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