12165 results found

1. Feature to have two-factor auth like Microsoft two factor authenticator.

   The client wanted a feature from RingCentral to authentical 3rd party apps and website access, just like Microsoft Mobile Phone Authenticator App.

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   New  ·  0 comments  ·  Application  ·  Delete…  ·  Admin →
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2. Use Aver camera IP 550 on RingCentral meetings

   Use Aver camera IP 550 on RingCentral meetings

   Currently, RingCentral does not support Aver camera IP 550 on RingCentral meetings. We should be able to use this IP camera as a compatible device for RC Meetings

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   0 comments  ·  Application  ·  Delete…  ·  Admin →
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3. transfer the IVR calls to external numbers

   The caller wants to transfer the IVR calls to an external number without pressing any key presses without any option as the prompt plays once.

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   0 comments  ·  General Phone  ·  Delete…  ·  Admin →
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4. Switch from Non- Auto Update to Auto Update app without having to Logout from PC
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   1 comment  ·  Application  ·  Delete…  ·  Admin →
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5. Support Assisted Provisioning for Yealink T44W

   Support Assisted Provisioning for Yealink T44W. In order to use the phone seamlessly with RingCentral, the phone should also be included in the certified supported models for assisted provisioning.

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   2 comments  ·  Hardware  ·  Delete…  ·  Admin →
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6. Ability to listen to voicemail while there is a cloud forwarding from their main RC number.

   Wanted to have the options to listen to the voicemail while there is a cloud forwarding from their main RC number.
   - Dialed main number > *86 - No option to put the pin of the ext. Calls are forwarding to Contact Center IVR.

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   0 comments  ·  Other  ·  Delete…  ·  Admin →
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7. option for Admin to disable users access to stop call recording

   option for Admin to disable users access to stop call recording in desktop and mobile app. "my agents sometimes click on off button and stop recordings".

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   1 comment  ·  Admin Portal  ·  Delete…  ·  Admin →
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8. Customize option for voicemail notification from call queues

   Customize option for voicemail notification from call queues

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   0 comments  ·  Call Queues  ·  Delete…  ·  Admin →
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9. change how call information is displayed when transferring calls from queue

   Looking for the ability to change how call information is displayed for calls transferred from a call queue directly to an agent. Currently there is no option to remove the call queue name. If an agent is part of the call queue they think it is a queue call not a direct call to themselves.

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   0 comments  ·  Call Queues  ·  Delete…  ·  Admin →
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10. Deleting Site should also delete the extensions, IVRs, queues, cost centers, etc.

    To have the option to delete extensions, IVRs, queues, cost centers, etc. once the site has been deleted.

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    0 comments  ·  Admin Portal  ·  Delete…  ·  Admin →
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11. https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48051431-filter-call-logs-with-multiple-extensions

    Customer would like to download the call logs for multiple user simultaneously.

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    0 comments  ·  Admin Portal  ·  Delete…  ·  Admin →
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12. Yealink Base with Multiple Yealink Handsets to Ring Sequentially.

    Feature Request : 1 Yealink Base with Multiple Yealink Handsets to Ring Sequentially.

    Details : Want to have the ability to set the sequence of how a call routes to 1 base with multiple handsets paired.

    Significance of the feature : To be able to maximize the wireless capability of the yealink cordless phone.

    Current behavior : No option to change the forwarding setting of a handsets that's paired to a single base station.

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    0 comments  ·  General Phone  ·  Delete…  ·  Admin →
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13. RingCentral Pulse for Microsfot Teams

    Create RingCentral Pulse for Microsfot Teams. Currently there is only the option for the pulse alerts to appear in RingEX & Pulse would benefit more customers if we had different end point options for customers to choose from.

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    0 comments  ·  Application  ·  Delete…  ·  Admin →
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14. Assisted provisioning for the 2nd Line in ATA devices

    To enable assisted provisioning for ATA devices, the second line needs to be configured accordingly.

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    0 comments  ·  General Phone  ·  Delete…  ·  Admin →
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15. Super admin Role on the Account are capable of Data export / Message Data Export

    Super admin Role on the Account are capable of Data export / Message Data Export

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    0 comments  ·  App Tasks/Events/Calendar  ·  Delete…  ·  Admin →
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16. Block credit card information via SMS

    DLP to identify and block credit card information from being send via SMS

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    1 comment  ·  SMS/Text  ·  Delete…  ·  Admin →
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17. call history on the app will be searchable without scrolling all the way

    call history on the app will be searchable without scrolling all the way

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    0 comments  ·  Application  ·  Delete…  ·  Admin →
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18. Company Cloud Recording File List

    currently, Under Role permissions, the Meeting section has the option "Company Cloud Recording File List". We would like to allow Site admins to view Meeting cloud recording file list for their sites only. Currently, turning on "Company Cloud Recording File List" allows site admins to see the list for the entire company. Please change this feature from entire company to site. Thanks.

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    1 comment  ·  General Phone  ·  Delete…  ·  Admin →
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19. Need Ability To Monitor calls picked up from Park location

    When an agent picks up a call from a parked location, the agent cannot be monitored. We need the ability to monitor a call that an agent picked up from a parked location.

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    0 comments  ·  Application  ·  Delete…  ·  Admin →
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20. Feature Request: Enhanced Device Presence and Call Monitoring for Mitel 6930 IP Phone

    Feature Request: Enhanced Device Presence and Call Monitoring for Mitel 6930 IP Phone

    Current Behavior: Mitel's device presence features allow users to see the availability of colleagues (busy, idle, etc.). However, there's limited functionality for monitoring incoming calls on another user's phone.

    Desired Behavior: Enhance device presence and call monitoring capabilities for the Mitel 6930 IP Phone to include:

    Caller ID with Name Display: When a call rings on a monitored extension, the Mitel 6930 displays the caller's name alongside the number on the monitoring phone.

    Optional Alert Options: Allow configuration of visual (e.g., blinking light) or audible alerts on the monitoring phone upon receiving an incoming call on the monitored extension.

    Benefits:
    Improved Call Management: Supervisors or colleagues can efficiently manage call flow by identifying the caller and determining if the call requires immediate attention on the monitored extension.

    Increased Collaboration: Teams can work together to prioritize calls and ensure important calls are not missed.

    Enhanced Customer Service: Receptionists or support staff can pre-screen calls for colleagues and provide a more informed response.

    Technical Considerations:

    Leverage existing Caller ID with Name Display functionality for the monitored extension.

    Implement presence data sharing between monitored extensions and monitoring phones.

    Provide configuration options for alert preferences within the Mitel 6930's settings menu.

    Implementation:

    Develop a software update for the Mitel 6930 IP Phone to enable receiving and displaying caller ID information from monitored extensions.

    Update system administration tools to allow configuration of presence data sharing and alert options.

    Thank you for considering this feature request. Enhanced device presence and call monitoring with Caller ID and alert options will significantly improve collaboration, call management, and overall user experience for the Mitel phone system.

    Feature Request: Enhanced Device Presence and Call Monitoring for Mitel 6930 IP Phone

    Current Behavior: Mitel's device presence features allow users to see the availability of colleagues (busy, idle, etc.). However, there's limited functionality for monitoring incoming calls on another user's phone.

    Desired Behavior: Enhance device presence and call monitoring capabilities for the Mitel 6930 IP Phone to include:

    Caller ID with Name Display: When a call rings on a monitored extension, the Mitel 6930 displays the caller's name alongside the number on the monitoring phone.

    Optional Alert Options: Allow configuration of visual (e.g., blinking light) or audible alerts on… more

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    Under Review  ·  1 comment  ·  Hardware  ·  Delete…  ·  Admin →
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