12734 results found
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Toggle the caller ID from the desk phone and apps from a different sites
Toggle the caller ID from the desk phone and apps from a different sites.
As an
example, they make a call at 9 AM and want it from the primary caller ID.
Then at 9:10, they want caller ID to come from the additional site. How
can the change be made on softphone and desk phone, EASILY.4 votes -
Exporting detailed call logs
Customer Request Summary:
The customer is requesting a more detailed view of call logs within the Call Queue Management interface.Current Behavior:
At present, when call logs are exported or downloaded, they display only basic call information. These logs do not include comprehensive routing details—such as whether and where the call was forwarded.Customer Expectation:
The customer expects the call logs to show the full call path, including any forwarding actions or transfer destinations, to better manage and audit call handling across their call queues.4 votes -
Support for Hyperlinked Text in SMS/MMS Messages
I would like to request the ability to send hyperlinked text (i.e., clickable anchor text) in SMS or MMS messages sent through the RingCentral app.
Currently, RingCentral supports sending raw URLs (e.g., https://example.com) via SMS. While these URLs are clickable on most modern devices, they often appear lengthy, messy, and not user-friendly — especially when communicating with clients or customers.
The goal is to enable a cleaner experience where a custom label or anchor text can be used instead of displaying the full URL.
4 votes -
Device alert to have a timing condition (ie offline for mor than X hours)
Improve the offline devices alerts. Right now the platform can send an alert from Analytics when more than 1 device is offline at a location. Looking for the ability to put a timeframe to be alerted after a device has been offline for more than 72hrs.
4 votes -
Apply Template to Update Security Questions in Bulk
Ability to have an option to apply a template to do bulk update of the security questions.
4 votes -
presence templates
Customer would like a template option for phone presence to include the newly added feature to enable
Use Call availability to user Presence
and
Use Unified availability to set Presence
This was included in RC411 3595
https://support.ringcentral.com/article-v2/setting-up-offline-presence-in-the-ringcentral-app-and-admin-portal.html?brand=RingCentral&product=RingEX&language=en_US&pills-nav=admin_portal4 votes -
App Size Too Big
The size of the app is rather large. When you update the app version, the system keeps the previous version of the app which adds to the issue. Would like the system to automatically uninstall the old version of the app or override the old version so there are not multiple instances.
4 votes -
Bulk upload caller numbers in conditions in user call handling template
In user call handling templates, currently you can only enter one number after the other under the conditions. Please provide a simple upload via csv or xls file so that you can easily enter or update several numbers at once
4 votes -
enable Intercom at an Account Level
Enable Intercom at an Account Level instead of enabling it individually for each user?
4 votes -
Add TTS for Personal Call Handling
TTS is avaiable in an IVR, for the personal extension you only can use either the default section oder you can record and upload a prompt. You can input directly as text and have this as TTS. There are several occasions where this is beneficial for an end user to swiflty change prompts.
4 votes -
Add Direct Number should let me pick numbers from my account
When I'm on a user extension or call queue, and I click the Add Direct Number button, I should have the ability to add a number from any available phone number on my account.
Currently, this process will only let me order a new phone number.
In order to add an existing phone number to a call queue or extension, I have to navigate to my phone number inventory, and then assign a number from there. This is inefficient when programming a new system.
4 votes -
Allow Using 112 as an Extension Number
Other providers like Intermedia allow their users to have Ext. 112. Since this is not an emergency number for North America and Canada, customers should be allowed to use this number within the said territories.
4 votes -
Have a feature where all updates or notifications about the entire account will be sent to a specific email.
To have a feature where all updates or notifications about the entire RC account will be sent to a specific email not per users email.
4 votes -
show the caller id for inbound SMS
caller id should show when we receive inbound SMS
4 votes -
Email Notification for External Number being Transfer from IVR Menu
Looking to have an email notification for a phone call that being transfer to an external number from the IVR menu
4 votes -
Offer Mobile Numbers for RingCentral EU and UK Brands
Currently, RingCentral EU and RingCentral UK primarily offer fixed-line (landline) numbers to their customers. This feature request proposes the expansion of the offerings to include the ability for customers in the EU and UK to acquire and utilize mobile phone numbers directly through the RingCentral platform.
Proposed Solution:
RingCentral should develop the infrastructure and partnerships necessary to allow customers in the EU and UK to:
1. Acquire mobile phone numbers: Through the RingCentral portal, similar to the current process for acquiring fixed-line numbers.
2. Utilize mobile numbers for outbound and inbound calls: Seamlessly integrate mobile numbers with the existing RingCentral…4 votes -
Ability to set the "Press #" to "Do Nothing"
Preferably, customer would like to have this feature available on Site-level and Queue/User-level.
Business Reason:
Customer doesn't want the calls to go to voicemail when callers are pressing # trying to bypass the menu.UID: 2159400020
UI: 25.1.0DB: 25.1.0.2
POD: 8Unit: 2
Account Name: Elgas Limited
Brand: RingCentral AU
DLs: 523
MRR: AUD 10,713.97 (USD 7,763.77)4 votes -
Add IP URL of individual Devices under Phones & Devices > User Phones
If RC Admin Portal has the ability to see a phones IP address, it would be immensely helpful to have the phones local IP in the form of a URL in a column next to the MAC address under Phones & Devices > User Phones. Of course, the URL would only be usable if connected to the same network as the phone but would still save the time of using other methods to derive the IP.
4 votes -
Call routing based on geo location
The ability to route calls to the most appropriate by State or territory.
4 votes -
Block Robo calls
Have the ability to remove the audio greeting or change the audio greeting on Block Robo calls
4 votes
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