13289 results found
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Avaya J139 Management
I need a way from the ringcentral admin portal to set phone settings. I want to be able to set a default ringer volume and call volume. The other option to to set screen time. I have 56 phones in a school and after a period of time they go black and people think they are not working. I want the screen on all the time.
4 votes -
Autoprovision Yealink T58W phone & expansion module
Ring Central documentation states that it supports Yealink T58W phones. Unable to provision phone from portal, had to log a support case. Also, unable to add expansion model "exp50" at all, even though you can on lower models in the portal.
4 votes -
Unable to import Personal Contacts with special charcters via CSV
It will help those that are uploading thousands of personal contacts with web pages that has special characters
4 votes -
Retrieving deleted Voicemail from RingCentral app-Desktop
In desktop app we can not see deleted voicemails. But when we logion to the web we can see deleted voicemails. How to see deleted voice mails in the desktop app.
4 votes -
Use short code numbers as outbound text ID.
Currently, we only support 10DLC for SMS. The customer brought up an idea to have the ability to send SMS using short code numbers instead of their 10-digit numbers.
4 votes -
Extend the date range for Inbound and Outbound call logs
To widen the range of retrieving calls for Inbound and Outbound. Quality Review purposes.
4 votes -
Automatically assign extension on Presence when a new user is added
When a new user is added, we had to always manually go through each user that has a number to add the user on Phone & Numbers > Presence > Appearance > Assign Extension.
4 votes -
Launch an External App or Website for Incoming Calls - Optional on Answer
Let's say you are a sales person, so you have a lot of incoming calls, right now with how this feature is enabled for every single call it pops a record. I come back from lunch and I have 30+ records open because of calls that came in while I was away from my desk. We need the ability to 1. change this to work on answer instead or 2. choose - a popup comes up and says - launch? Or something like that so I can choose to ignore it (nothing happens), I click "not now" and the pop…
4 votes -
Automated IVR - Call handling
Hello everyone, I am extremely excited out your auto IVR that handles your public calls initially. I would be interested in having that service for our business as it is interactive with clients. Let me know if you plan to roll it out to your Ringcentral clients. Thank you
4 votes -
Put the status icon back on the right or give us the option to move it
I had a script that controlled a lamp to let others know when I'm on a call based on the position of the status icon. We didn't upgrade our RingCentral app and now it has been moved with no heads up. That's not cool.
4 votes -
Option to launch an external URL automatically or by user input
In the RingCentral app, if the "Launch an external app or website for incoming calls" option is toggled on, it will launch automatically for all inbound calls. It would be nice to have a checkbox to control whether the web page launches automatically, or upon the user clicking a notification to accept. This will enable the user to skip launch on any inter-company or non-customer related calls.
4 votes -
Block one on one chat between extensions
Admin must be able to control whom to allow and whom not to allow to chat one on one.
4 votes -
Disable * 9 function for selected users
A feature to disable the * 9 function for muting calls for selected user extensions
4 votes -
Open and save fax in one step.
The prior version of RingCentral gave you the option of opening a fax and saving the fax without having multiple steps. With the new version, you have to download the document, save the document, delete the download then delete the original fax. Too many steps.
4 votes -
Omit HTML Code in Microsoft Dynamics Chat Activity
We have an integration with Microsoft Dynamics. When chat transcripts save to our CRM, the chat activity is showing HTML code making it hard to read through the activity. We'd like for the HTML code to not show in our CRM activity to improve readability. It doesn't show in other places like it does here.Examples of HTML in chat activity:Agent : Ryan - <p>Hello, my name is <span>Ryan A.</font>. How may I help you?</p>System - <html><body>We look forward to chatting with you! While you wait, check out our <a href="https://help2.renaissance.com" target="_blank" style="color:black">Help Files</a> to find answers to commonly asked questions.</body></html>Agent…
4 votes -
Improve the Text To Speech System: Maybe move to Google Text to Speech?
We find that the text-to-speech feature in RC IVRs are terrible.Would RingCentral consider using a service that is far better? e.g. Google Text-to-Speech.
4 votes -
FAXES--Very Important for Attorneys Legal Issue
As attorneys, we must prove to the court a fax was submitted to the opposing party or attorney especially when the opposing attorney says they never received it. This is very critical when it comes to denial and statute of limitations as the timeline goes. At that time we need to find the proof that the fax was submitted and attach proof from the system that it was sent with a copy of the fax.Your current system does not support this. Your system will require us to go to every individual portal and find out who sent it, then we…
4 votes -
Two-factor authentication every login to Admin Portal.
It would be useful if an option of turning on/off for the 2FA for every login on the Admin Portal will be available. It would be optional to users who wants an additional layer of security for their account login and can also have the option to turn off for those who don't prefer such. Just an option to toggle on/off for 2FA would do.
4 votes -
Play Announcement enabled on Stand alone app and web
Customer wants to have the option for play announcement available for desktop application and web as this is an important feature on their end.
4 votes -
Globally Enable/Disable Headset Controls in RC App
It would be great if there is an admin setting to globally enable/disable Headset controls ; this way, admins don't have to tell their each of their users on how to disable the setting
4 votes
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