13289 results found
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Light weight app to reduce system resources
Some of my team members have shown me results from their computer where Ring Central softphone Glip all in one app takes up most of the systems recourses.
4 votes -
Dial by Name Directory - Allow custom voice recording & disable it confirming extension number
Allow the recording in the dial by name directory to be customized.Also allowing to disable the confirmation of the users extension, as they might not want to give out their extension number
4 votes -
The ability to Mark texts unread when using the desktop application
One is able to mark texts unread in order to flag them for future reference when using the RingCentral app, however, when using the desktop application, this is not possible. sometimes if there is a response from the patient/client and the application happens to be open to that text thread, it is marked as read when it hasn’t been noticed before the user clicks away onto another section of the desktop application and is therefore missed. Otherwise, when the text actually is read, but needs to be marked as unread so it can be returned to later, there is no…
4 votes -
option to activate call queues in bulk via Admin portal
option to activate call queues in bulk via Admin portal
4 votes -
Auto provisioning with more Yealink phones
Nearly all Yealink sip phones support auto provisioning, but RingCentral only supports a few of them with this feature. Please enable this feature for all current phones models, even the T3x series. Shouldn’t be complicated to implement, but a huge benefit for alle customer's
4 votes -
Share MAC System Audio
Need to be able to share MAC system audio on the RingCentral Video meetings. Currently, Mac users can only share computer audio when they are sharing a Chrome or Microsoft Edge browser tab.
4 votes -
Porting Mobile Numbers to RC
Ability to Port Mobile Numbers to RC system instead of just landline numbers
4 votes -
Grouping audio device settings
I use RingCentral in a variety of ways. Sometimes I use it for meetings where I use my PC Speakers and Camera and Microphone. Other times I am making pure calls, where I use a typical Bluetooth headset with the PC. Switching back and forth between these settings is awkward. I would like a feature that simply lets me group my desired audio devices together and assign a "Group Name" to them. For example: "Camera & Speakers" would set my system to the camera, microphone on camera and speakers. A 2nd group would be simpy "Headset" that would change the…
4 votes -
Sync RingCentral App's DND Status with Admin Portal
With the current design flow for Glip presence, the DND status on RingCentral application will not change even after an admin toggle the user's DND status off in admin portal. This confuses our customers and administrators as they already have the impression that that user should show Available status, instead of getting stuck to DND. It would be a big help if the RingCentral App changes from DND mode to Available after an admin turns off DND from admin portal.
4 votes -
No filters for spoofed calls
, i receive them but blocking doesnt seem to stop them. Stir/shaken is a total joke.
4 votes -
Show Company Name not First Name in the call log that have contacts setup
Showing all calls that we put a "contact" info in by "First" name is not appropriate for a business. The way around it I have to put the company name in the "First" name contact box. That is counter productive. This is a business telephone platform not for a kids. At least you could let the user setup how to list the contact info - company name, last name, first name, etc. on the call log screen
4 votes -
Automatically forward the call to voicemail when there are no available agents left in the queue.
we want is if no agent available or ready call shall go to voicemail regardless what was set on the "Maximum caller wait time in queue".
4 votes -
Send text to number from voicemail
It would be nice to have a button to send a message to a number that leaves a voicemail, unless it's a landline. Then instead of having to copy and paste the number, go to the text portal, start a new conversion, and paste the number, it's one button that lets you initiate a text thread with that number.
4 votes -
RingCentral Admin Blocking of Calls Should Have the Option on Creating or Including Do Not Call List for the Users
SF case number 16874612
https://rc.lightning.force.com/lightning/r/Case/5002H00001S3SjiQAF/viewCompany name: A Place for Mom, Inc
RC UID 400682008 (362 lines) PST
Current Total MRR: USD 13,564.03Contact name: Brian Lowery
Contact email: Brian.Lowery@aplaceformom.com- This super admin is expecting RingCentral that since it has the Blocking of Caller ID Phone Numbers, it should also have the option to have the Do Not Call list, as well, just like the other phone providers.
Customer facing feature request article given:
"Allow Blocking Outbound Calls by Number"
https://ideas.ringcentral.com/ideas/CUSTCOM-I-2574 votes -
Allow number inventory move to unassigned extension
In the past when we deleted a user, the number would go back to unassigned extensions, now it goes to number inventory. It's more efficient, because all the numbers unassigned ext would forward to our main number. With Number inventory you have to manually assign each number to a temporary (dummy) extension and forward.The old way IMO worked better with numbers going to unassigned ext after being removed from a user.
4 votes -
Bulk Text Messaging To Alert All Clients At Once
As a refuse hauler dealing with a couple thousand customers, it would be beneficial to be able to upload a CSV file of our clients on routes to send a text message from RingCentral that all would receive at the same time. Alerts reguarding Holiday pickup schedule, route changes, and past due bill.
4 votes -
Contact searching by location
We can search contacts by name or Extension but have multiple locations and it would be nice if we can search by office. For instance, I would like to see all the staff and their availability in Office A. It is a field that is filled out for each user profile so it should be searchable.
4 votes -
Prevent link previews for listed admin-curated list of certain domains and subdomains
Admin should be able to define a list of subdomains and domains for which links will never show link previews. For example, suppose an organization often shares links to another app's pages where their staff has to be logged in. I would suggest this is true for most of your clients. In the current paradigm, the "Please Log In" preview is shown every time these links are shared and the preview is not useful at all. Sometimes we share 10+ such links. We then get a massive scrolling page of 10+ "Please Log In" preview tiles. Ideally, our admin could…
4 votes -
Swap numbers online
Please add a feature in service.ringcentral.com so customers can swap numbers like what we are doing in AI (internally)
4 votes -
Copy or duplicate a custom rule
It would make sense to be able to duplicate a custom rule
4 votes
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