13290 results found
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Custom rule time schedule time
We are trying to set a time schedule on custom rule for user extension, we would like to set the schedule 9:01 pm to 8:59 am however the time option on the custom rule is 15 minutes interval we would like to be able to set it in minutes interval
4 votes -
Need to have background for polycom phones
https://pp.s3.ringcentral.com/polycom/backgrounds/rc_320x240.jpg I would love to be able to adjust add company approved backgrounds for our polycom phones.
4 votes -
Add Permanent UTC Offset Time Zone Options
Description:
Currently, administrators need to select an appropriate time zone when configuring sites. However, some locations require a fixed UTC offset throughout the year, without automatic daylight saving time adjustments.
We are requesting additional time zone options that support permanent UTC offsets (e.g., UTC-07:00 Permanent, UTC-06:00 Permanent, UTC-05:00 Permanent).
Requested Enhancement:
Add permanent UTC offset time zone options to the available site time zone settings. These options should maintain the selected UTC offset throughout the year, regardless of daylight saving time changes.
For example:
(UTC-07:00) Permanent
(UTC-06:00) Permanent
(UTC-05:00) Permanent
Other applicable permanent UTC offsets.
The selected permanent time zone…
3 votes -
AI Langauge Selection
The customer has already selected their preferred language, but the AI continues to prompt for language selection each time the customer is routed to a submenu.
3 votes -
Ability to merge conference call while in phone pairing
When phone pairing is turned on, if a user makes an ad-hoc conference call, while they can do an add, in order to complete the conference they MUST use the physical phone. Add the MERGE option to the EX app when phone pairing is in use.
3 votes -
polycom VVX450 to support Jabra-HSC015-Jabra Biz 2300
The customer would like the Polycom VVX 450 desk phone to support their Jabra HSC015 headset, as it is the headset provided by their company. They would appreciate assistance in determining whether compatibility can be established so they can continue using their company-issued headset.
3 votes -
remove text tab on RC app
To have an Option to remove the Text tab on the RingCentral app, without doing a custom role on admin portal since you can not assign a custom role for First Born Super Admin.
3 votes -
Enable Automatic AI Call Notes on Outbound Calls when Calling from a Desk phone Pairing device
Please add an option to automatically turn on AI Call Notes for outbound calls made on paired desk phones. Right now, we have to manually click to start notes on the app every time we dial from our physical desk phone, which causes us to miss taking notes on important calls.
3 votes -
Add a missed call icon/call count for MS teams RC integration
We have RC integrated in MS Teams. Would be great if the RC app icon in Teams shows an icon/call count for missed calls, like what we have for unread chats and other Teams notification. If Ring Central can't do that it is a loss to functionality that the team would normally expect (e.g. compared to native teams phone)
3 votes -
Ability to save more than one voicemail greeting and associate a voicemail greeting to a schedule (e.g. vacation)
A suggestion our users have had is a vacation voicemail toggle / being able to save more than one voicemail greeting and toggle between (e.g. have a standard vm greeting, a vacation vm greeting, or something else) and to be able to associate specific greetings to a timed schedule. Similar to being able to respond to OOO messages in MS Outlook on a schedule. There is kind of a way of hacking it in RingCentral but it's not intuitive or obvious to users, and would still rely on the user keeping offline copies of their voicemail audio files and re-uploading…
3 votes -
The voicemail greeting UI (saving/customizing a voicemail) is not intuitive and misleading design
The voicemail greeting UI is not intuitive and misleading design for creating/saving a new voicemail greeting. The user thinks it's activated (in fact, gets a confirmation message when "uploaded") but in fact it's not fully activated until you click Save. The Save button is in the bottom right corner of the screen and easy to miss. Because we are working embedded in MS teams it's easy to click out of here, say into a chat or something and RC save check doesn't prompt.
3 votes -
Automatically set Call Queue availability to Unavailable when user logs out of RingCentral App
Summary:
Request to automatically update a user’s Call Queue availability to "Unavailable" (or toggle "Accept Queue Calls" to OFF) whenever the user logs out of, closes, or disconnects from the RingCentral Desktop or Mobile Application.
Business Need / Problem:
Currently, logging out of the RingCentral App does not change a user's Call Queue status in the cloud PBX. Offline users remain marked as available, causing incoming queue calls to ring offline extensions, increasing caller wait times, and causing avoidable missed calls before timing out to the next queue step.
3 votes -
Add or remove people in a group text after it's created
Right now, once you create a group text with external contacts (people who are not on RingCentral), the member list is locked. You cannot add anyone or remove anyone. The only fix is to start a brand new group and lose the conversation.
Why this matters:
We run a moving company and text our crews from RingCentral every day. Crews change constantly. A mover calls out, we swap in someone else, a job gets an extra helper. Every single change means building a new group text from scratch, re-adding everyone, and re-sending the instructions. The old group is still sitting…3 votes -
Silence Detection and Automatic Voicemail Termination
When the voicemail system detects no valid speech or audible input for five consecutive seconds, such as during silent robocalls, it should:
- Play a prompt informing the caller that no audio was detected.
- Allow one additional attempt to provide a response.
- Automatically terminate the call and discard the voicemail if silence continues
Business Significance:
This feature would prevent silent or automated calls from generating unnecessary voicemail recordings and consuming billable toll-free minutes. It would reduce operating costs, minimize unwanted voicemail traffic, and improve the overall efficiency of toll-free number management.
3 votes -
Native video detection on RingCentral Video
Add native device camera detection to RingCentral Video meetings to automatically detect whether a camera is available and ready to use. The feature should identify common issues such as missing camera, permission restrictions, camera being used by another application, or device disconnection. Provide a clear camera status and preview before joining, with an option to select or change the available camera. During meetings, notify users if the camera becomes unavailable and provide basic troubleshooting guidance.
3 votes -
Group Text Messaging Request
Hi, as a RingCentral customer, I’d like to request a feature that lets me approve or decline invitations to external group text messages. This would prevent my RingCentral number from being added to random group conversations without my consent.
3 votes -
Site Default Caller ID Number
The ability to assign a default outbound caller ID Number for a specific site. As long as the number is assigned to the site.
You can choose the default Caller ID Name within a site, but not assign a number. What this would do is allow any new user created under that site to auto-magically pull the default outbound Caller ID Number that is assigned to that site. This would prevent admins from having to push a template everytime they create a new user.
3 votes -
Ability to be available per channel
We need the ability to have associates available for each channel individually. For example, they need to have a state for Available Phone, Available Email, Available Voicemail, Available SMS, etc.
At the very minimum, they need to be able to choose Available Phone, Available Digital, and Available Both.
3 votes -
Ability of the Admin to switch to other user account in RC app and admin portal
Ability of the Admin to switch to other user account in RC app and admin portal . In that way she/she can view/Access/Control such user easily
In that way , there's no need for the super admin to log out on her account .
3 votes -
Retain Caller ID for internal transfers
Retain Caller ID information when transferring calls internally. This feature would be great for businesses, regardless of the device or phone used, and for both warm and cold transfers.
3 votes
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