12181 results found
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Account Access Restriction (Header Injection) for Hardphones
Customer needs ability to restrict registration of IP Hardphone to RingCentral if Hardphone is taken off of Customer Network. Customer is trying to mitigate what they consider a security risk.
3 votes -
Nomadic 911 for Cisco Phones
This may be in the roadmap but I didn't see on the GTM consolidated feature tracker -Need the ability to use Nomadic 911 for Cisco devices. This customer has 8851's specifically that they would like to reuse when switching over to RingCentral.
3 votes -
Give an option to allow an ad-hoc conference calls to continue if the host drops
Use case: RingCentral customers often receive calls from their customers that need to be warm transferred over to another department. After the warm transfer, the call needs to be conferenced so that the customer, called party, and transferred party can all talk together. Then, the original called party needs to be able to drop the call, allowing the transferred party to become the new host of the call.Problem: After a warm transfer + merge, when the original called party leaves, the call terminates for everyone. There's no way to allow the call to continue. Workaround: If the end users uses…
3 votes -
customer wants to customize notification "attempt to access account from a computer we did not recognize"
Customer wants to customize the message generated response email and text message notifications for the event "attempt to access account from a computer we did not recognize"Customer: "We need to add something to make sure the recipient requested a code. If not, we need them to contact us. This customer is currently on Cisco but uses RC for small DR case. We are actively working to move them off of Cisco and get all of their business
3 votes -
Special Rates Table - Call Barring
Request is for ability to stop users from calling specific numbers (like 118xxx numbers), as they carry a high cost.
3 votes -
Admin Portal Add Manaul Configuation Paramenters to Push to Phones
I have Avaya J159 phones that have a feature called Do Not Disturb (DND). If a user sets the phone to DND, that doesn't synchronize back to the server so DND does NOT show up in the contact list, or anywhere else so staff know they are in a DND/Unavailable state. If I log into the web interface for the phone, I can disable the feature and make staff set their availability on RC desktop or mobile. Since there isn't anything in Admin Portal that allows me to selectively disable features, I have to go to every phone and disable…
3 votes -
Edit Number Details Of The External Phone Number Under Ring Settings
Customer wants to have the ability to edit the Number Details of the external phone number under Ring Settings of a user extension
3 votes -
Allow certain people in call groups to have incoming calls ring when they are on the phone
we have a receptionist in the call group who is supposed to be first on a call. When she picks up the call she won't get other incoming calls. We need her to be able to get silent or quiet notifications of incoming calls so she may juggle and transfer calls to the right people.
3 votes -
Previous App Version
Please consider having an option to not update the app itself, specifically for the user interface. We had a hard time using the newly updated app. Some people are still comfortable with the preview of the previous version. Hoping to consider it
3 votes -
New Emojis
Add new updated emoji on the app
3 votes -
missed call notification on message only extension
Missed call notification for Message only extension
3 votes -
Put Total/Count of Contacts on Desktop App
Customer wants to be able to see how many contacts she has in total on her desktop app.
3 votes -
System Wide Directory list. This isn't a new idea. It seems Ring Central designed a phone system without having a way to add system wide...
... speed dials into the system????. Admin have a constant need to add speed dials to their corporate directory so that their users can easily access a list on their phones and select the speed dial for an outside number. I am not talking about adding a speed dial to a key on the phone that they can press, I am talking about the built in corporate directory list that is accessed by hitting the directory soft key. This has been on phone systems for decades and should be on Ring Central by default. Obviously there are way's around it…
3 votes -
To have an available option on the messaging notifications of the user for fax transmission that only the sender of the email to fax wil...
...l receive the transmission result and not the email address added to the transmission result messaging notifications.. Right now the only workaround is to put a dummy email on the messaging notification for fax transmission to enable it, and for the sender of the fax to receive the fax transmission result, it will be easier to configure for everyone if there's a certain option who to received the fax transmission since not everyone knows the workaround and it will save time to other businesses calling support to configure and to find the workaround to address their needs.
3 votes -
Lots of caller hang ups = Lots of silent 2 second voicemails Callers that don't leave a message—and hang up a second or two after the be...
...ep—means that I get a 1-2 second voicemail message of silence. Please create a feature that users could choose to NOT save these types of calls to voicemail. Something like ignore/delete any message shorter than 2 seconds. Maybe have a range of time.. All users.
3 votes -
capability to show caller id name and number when doing outbound call , unfortunately we only have one option to choose . its either our...
... name will show or direct number to our extension. capability to show caller id name and number when doing outbound call , unfortunately we only have one option to choose . its either our name will show or direct number to our extension
3 votes -
Ability of a client to hit the # button to bypass our long greeting voicemail message so they could leave a message and not waste time l...
...istening to the long message over and over again. I am a small business with a 3-minute informational message about my unique company. For people that have already heard this message, listening to it again for 3 minutes before leaving a message would get anyone angry. Having the ability to bypass that long message by hitting the # key and leaving a message is a great idea. Heck, AT&T that can't get even the simplist of things right has that feature, and you guys are much better than they are!
3 votes -
Assistance Provisioning for Mitel phones on Partner brands
Currently Assisted Provisioning to Mitel Phones are only applicable to RingCentral direct brand. For other partner brands, only option to provision Mitel phones is manual provisioning.We would like to add the feature to do assisted provisioning for Mitel phones to have all the phone features offered to RingCentral Direct
3 votes -
Recording only 1 side of the conversation please
The customer is looking for a feature to record only 1 side of the conversation. Either the caller side or the recipient side.
3 votes -
Needs to have more that 90days or to have extension on the call recording time in server and also wants to have recording sent directly ...
...to the customer each month. additional days for the data retention on call recording and also wants the recording to be sent automatically to the customer
3 votes
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