13291 results found
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Sync all contacts from all sources into one contact and auto filter out any duplicate numbers in the merged contact.
Currently O365 contacts are listed a separate contact inside the RC contacts. any Merged contacts from different sources that have the same contact number get listed multiple times, these duplicate number matches should be removed.
Left side top from O365 connection, bottom is Teams/RC directory. Right side Blue arrows is primary number, Red arrow legacy dedicated fax.3 votes -
Add new sites in bulk
It would be helpful and make things quicker if we had the option to add new sites in bulk,
3 votes -
Allow RingCentral App on IVedha remote desktop
Allow users who are working in their cloud remote desktop app (IVedha remote desktop) to receive and show a pop up for incoming RC calls that's outside of our work environment.
3 votes -
Auto Answer for Cisco ATA
We need to have an auto-answer feature available for Hard phones especially for Cisco ATA-191.
3 votes -
remove extension number in the outbound caller id
being able to remove my own direct number in the outbound caller ID settings
3 votes -
Differentiate if callers are dialing personal phone number or ring central phone number
Customer want to know if callers are dialing his personal phone number or his RC phone number but at the same time he wants to see the caller id of the caller.
3 votes -
Control in Turning On and Off "Afterhours"
A feature that would be really important to us would be having access for all team member to control turning on and off "afterhours"
We work different hours and different shifts and by having "afterhours" available for all team members to control we can manipulate the call handling to ensure every call is handled correctly.
3 votes -
Be able to see the number that the caller dialed in the IVR
Be able to see the number that the caller dialed in the IVR, as of now if the caller hits 1 it is not routing to the correct one but 10 which we changed to make the caller go to the correct menu. I have put a ticket in with RC but they said that this is not available at this time and to put an idea ticket in.
3 votes -
disable ringcentral video for the entire account
Please add an option to enable/disable the RingCentral Video/Meeting for the entire account on Service Web instead of creating a custom role to disable the Video/Meeting feature and assign it to all User Extensions.
3 votes -
Merge Calls Option on a Polycom VVX Phone
To have the option to merge an incoming call with an existing call.
3 votes -
Polycom
Need to remove the name of the user extension on the Polycom phone when receiving calls from call queue.
3 votes -
Disable SMS on User's End
There should be an option to manually disable SMS on user's end once SMS notification is received.
3 votes -
Embedded ESignature within Fax preview
Enable users to preview the fax document and seamlessly insert e-signature fields for recipients to sign electronically within the RingCentral interface.
By implementing these features, RingCentral can create a more efficient and user-friendly experience for managing fax and e-signature needs within a unified platform.
3 votes -
Customized shared/global calendar from Ring Central Deskphone
Currently, users may find it cumbersome to manually upload CSV files or manage separate calendars on each phone, leading to potential inconsistencies and inefficiencies in scheduling and collaboration. By implementing a centralized shared calendar feature directly within RingCentral desk phones, users can effortlessly access and synchronize schedules, appointments, and events in real time.
By implementing a centralized shared calendar directly within RingCentral desk phones, we can streamline scheduling processes, enhance collaboration, and empower users to work more efficiently and effectively. This feature aligns with RingCentral's commitment to delivering innovative solutions that drive productivity and success in the modern workplace.
3 votes -
Show date when contacts are added
Able to show when a contact was added
3 votes -
Enabling SMS just for receiving messages only
Possible for our MVP license users to utilize the text message SMS just for receiving messages but not for sending without having to set up TCR registration process.
3 votes -
Recorded Video Data Retention
Increase the number of days of the recorded video retention for RingCentral Video Pro license users in paid accounts. From 7 days to 6 months.
3 votes -
Additional Settings for display and visibility
To have an Additional RC APP settings for Display like Font size, layout and visibility.
3 votes -
allow admins to access user voicemail through sso
As an admin, you can listen to users' voicemail messages. When you go to do this, you are forced to enter your admin password. However, if your tenant is configured to force everyone to use SSO and not allow RC passwords to be set, you cannot set a password to do this.
Can RC configure this feature so it uses SSO to authenticate, voicemail PIN, or some other thing that isn't a RingCentral password for those of us who don't have RC passwords?
3 votes -
Ability to change number when sending text message
The customer wants to have a drop-down option to choose what number they will use if another user is not an operator on the account when sending SMS.
3 votes
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