13291 results found
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Enable P2P video between Polycom VVX and CCX series phones
My company has about 2,500 Polycom VVX 601 phones, all equipped with a Polycom video camera for P2P video calls. Polycom is no longer making the VVX series phones, so we're unable to get new phones for new employees, or replacements for broken phones, so we're starting to purchase CCX series phones.Currently, you cannot make a video call between a VVX and a CCX phone. You can make VVX to VVX video calls, and CCX to CCX video calls, but you cannot make a video call between the two series.This lack of interoperability is hurting the value of the phone…
3 votes -
Option to disable iPhone Contacts on the RingCentral app mobile
Customer wants to have the option to disable merge iPhone Contacts on their RC app mobile when sending SMS on a number that is not added on their contacts.Customer is seeing "enable iPhone contacts" if they try to send SMS to a number that is not save as their contacts.
3 votes -
Speedial Groups/Call Queues Via Line Keys
Not sure if this exists now, but it would be extremely useful if we were able to program buttons (Line Keys) on the physical phones to be able to transfer calls to groups/queues.
3 votes -
Job Title Being Displayed in Contacts
I am messaging to see if in a future update, it would be possible to list the Job Title of an individual in the Contact Display of RingCentral. I have a screenshot of the area that I'm looking to see if it can be added.
3 votes -
Add Presence On SharedLines
Presence is not available on SharedLines. Need to add Presence on SharedLines so other deskphones can pick up calls placed on hold by other deskphone on the SharedLines. Thank you.
3 votes -
Parked call should have a duration
Every called that is parked should have a duration on the screen. Would be really nice to have the duration so the call that has been parked the longest can be picked up first
3 votes -
Text responding to incoming phone calls
on the desktop app on incoming phone calls you text back responses like “will call you back in 10mins” but on the mobile app that is not avaialble I have to just let the phone call go to voicemail
3 votes -
Move Disabled user to Unassigned extensions
Would be a wonderful feature if we could move a disabled user over to Unassigned extensions so that it would be easy to reassign to a new user and to keep all unassigned extensions in 1 location.
3 votes -
Allow 2 or more expansion modules
Polycom's limit is up to 3 expansion module. Please allow this to work with RC account as well.Customer's verbatim: Contacts are not spreading out to all expansion modules attached to the desk phone.Our receptionist has a Polycom VVX410 with 3 expansion modules attached. The expansion modules are receiving power and the onboard phone setting recognize the 3 connected modules. We have filled the receptionist HUD with 100 contacts to utilize the expansion modules.Only the first expansion module is populating with contacts. In the web portal for this phone, I only get the options to select 0 or 1 expansion modules.The…
3 votes -
SMS/ Auto response
It would be very helpful if we could set up an autoresponse for when we receive texts out of bussiness hours!
3 votes -
Outbound Caller Number On Desk Phone (Polycom VVX 411)
Customer Chris would like RingCentral to include the feature allowing a user to choose his preferred Outbound Caller Number on their desk phone in our future system improvements.
3 votes -
Being able to hear the phone ringing via CyberData Paging Amplifier and speaker system.
I implemented a system for a customer that would like to be able to hear his phones ring over a CyberData Paging Amplifier and speaker system. Currently, this is not a feature of the RingCentral system.
3 votes -
Attach Audio File to voice-to-text notification email
The voice-to-text transcription is not perfectly reliable as it is, and it would be easier to share voicemails among coworkers if there wasn't the additional step of having to download the .wav file and attaching it to an email. If that .wav file were attached to the notification email, it would be an improvement.
3 votes -
Option to enable email attachement of Received Fax and Voicemail for HIPAA Enabled Account
Customer would like to have a control to enable or disabling the attachement for email notification of received faxes and voicemail.RIght now if the account is enabled for HIPAA settingsThe AT&T Office@Hand HS also affects certain functionality within AT&T Office@Hand. The following features will be disabled once HS has been activated: message notification emails from Glip; SMS and MMS; attachment of voicemail, facsimile, content to message notification emails sent to you by AT&T Office@Hand.
3 votes -
There should an option to adjust the minimum time to leave a voicemail
There should an option to adjust the minimum time to leave a voicemail.
3 votes -
Calendar presence should not allow incoming calls in the app
Calendar presence should not allow incoming calls in the app if in meeting status.This feature will help especially if in a meeting and not to receive calls. Status was automatically changed to in meeting thus it helps if this feature will be implemented.
3 votes -
Edit "guest" profiles in RC app
I'm trying to edit a "guest" profile in app.ringcentral.com. When logged in, I click on the contacts tab and select a guest contact. Their info comes up - but no option to edit the info. I would like to add a phone number to their guest profile.
3 votes -
Add the capability to input the "To", "Company" & "Phone No" to all fax coversheets.
When sending a fax, although there are the fields of To, Company & Phone No., there appears to be no way to add that informaiton of the Fax Coversheet. Yet it asks for the fax number and which coversheet you want to use, along with being able to add a note, but nowhere does it allow you to add the recepient's name, company name or phone number you are sending the fax to, or the company name or phone number. I find that so odd since the To and Company are primary in any fax coversheet.
3 votes -
message read double tick
some mechanism for message sender to see whether receiver has read the message or not
3 votes -
Shows the location of the Caller
Customer requesting to add a feature on the RC app that Shows the location of the Caller
3 votes
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