12184 results found
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Presence Feature for Shared Line
We would like to integrate the presence feature for our shared line extensions so that when a call is answered on Line A and placed on hold, it can be resumed on Line B, as this setup will help us maximize our limited licenses and improve our overall call handling efficiency for the business.
2 votes -
Track device mode changes with an audit trail
When the device mode is changed to voice or voice and fax, it should be reflected in the audit trail.
2 votes -
Capability to synchronize user status across both RingEX and RingCX platforms.
Capability to synchronize user status across both RingEX and RingCX platforms.
Capability to synchronize user status across both RingEX and RingCX platforms, ensuring users don’t miss RingEX calls while a RingCX agent is engaged in a call.2 votes -
Call Queue Music
I would like to configure our call queue so that calls transition to overflow members seamlessly. Specifically, I need the hold music to continue playing without interruption as the call moves through the overflow list, rather than restarting or cutting out during the transfer.
2 votes -
block fax on specific extension
Add the ability to block faxes from sending from an agent or extension.We would want to stop the receiving part, based on selected agent/extension.
2 votes -
Ability to retrieve users and phone numbers using mac address.
The customer requested a feature wherein they can retrieve the names of the users and phone numbers that were deleted from the admin portal, and be visible in the audit trail by searching the MAC address of the deskphone.
2 votes -
Restricting Users from reassing Conversations from the Shared Inbox
restrict or control which users can reassign conversations within the Shared Inbox
2 votes -
Increase Retention Period for Shared Inbox
The current retention period for SMS in the shared inbox is set to 90 days. We would like to request an extension of this period to better accommodate our customers' needs, allowing for a longer retention duration.
If possible, align this with the regular SMS Retention policy.
2 votes -
Activate a deskphone without assigning it to a user
To have the option to activate a deskphone without assigning it to a user.
2 votes -
Native Integration with National Do Not Call (DNC) Registry
I would like to request a native feature within the RingCentral (RingEX) and RingCX platforms that automatically identifies and flags phone numbers registered on the National Do Not Call Registry.
2 votes -
Support for True Color Fax Transmission
Feature Request: Support for True Color Fax Transmission
Summary
Allow users to send and receive faxes in full color, ensuring that color documents are preserved during transmission whenever both the sending and receiving systems support it.Description
Currently, when users send a fax containing color, the document is often converted to black and white or grayscale, even if the original file contains color. This limits the usefulness of faxes for documents where color is essential, such as charts, diagrams, marketing materials, or branded forms.Providing true color fax support would allow users to maintain the integrity of their documents and…
2 votes -
Text messages Migration from old RC phone app to new RC app
It would be good to have the option to move the text messages from RingCentral Phone app (Old app) to the new RingCentral app. This will allow the customer to keep their text messages while transitioning to the new RingCentral Appliction
2 votes -
Ability to mask personally identifiable information (PII) in call notes and transcription emails
Ability to mask personally identifiable information (PII) in call notes and transcription emails
Use Case / Business Need:
Need to ensure that sensitive data is protected when call notes and transcriptions are sent via email.Desired Functionality:
Automatic or configurable PII masking in RingEX call notes and transcription emails.Clear instructions or interface within RingEX to enable this functionality.
Impact / Benefit:
Compliance with privacy and data protection requirements.Prevents exposure of sensitive information in emails.
Improves confidence in RingEX for handling sensitive communications.
2 votes -
Ability to upload Ring Central logs when creating cases
The customer makes cases for calls dropping, but the attachments section won't allow them to upload the call debug log. These are not overly large and aren't call logs going back days. But a morning log with minimal calls in the logs. It would be simpler to upload them when cases are created, rather than waiting for an agent to respond and request them.
2 votes -
add an option to turn off automatic emoji replacement
i want to be able to use emoticons like :) without it turning into an emoji. please give us the option in settings to enable or disable automatic emoji replacement
2 votes -
RingCentral app for Windows to start in "Compact Mode"
Now that RingCentral is retiring the "RingCentral Phone" Windows desktop app on May 19th, 2026, users are now forced to use the "standard" RingCentral desktop app for calls/texts/faxes on a PC. In the "standard desktop app" RingCentral implemented a UI feature called "Compact" mode, that somewhat mirrors how the old "RingCentral Phone" app looked.
However, every time you restart the PC the RingCentral app will start in the "larger view" and you manually need to switch it back to the "Compact View". I'm wondering in a future product update, if you can "save your preference" for the Compact View when…
2 votes -
Holiday Template
We're managing 680+ hospital sites across two tenants, and each site has its own after-hours IVR with a unique greeting that includes a local emergency hospital recommendation, plus site-specific voicemail routing. Setting holiday rules one extension at a time across that many sites isn't feasible.
What we're really looking for is something closer to how Zoom Phone handles holiday hours. Specifically:
Holiday Groups: The ability to create a named group of holidays (e.g., "2026 Company Holidays") with specific dates and hours defined once, then assign that group to multiple sites or auto-receptionist extensions in bulk. This way we define the…
2 votes -
Set automated test calls to IVR
RingCX or RingEX have the capability to set automatic test calls on the POCs that are in RingCX or external numbers that might forward into a number we have in the POC that points to an IVR
2 votes -
Wanted to create a custom rule within a custom rule
I set up Custom Rules for our Call Que to ring later than our close date to then forward to a specific user- I have it set annual and just change the date. Wanted the 616-891-0070 to run to 1 specific ext. frm 4pm to 5 pm.
2 votes -
User access level to call queue recording without giving permission from call queue itself
User access level to call queue recording without permitting the call queue itself.
2 votes
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