13291 results found
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To be able to drop in a CSV file and then be able to broadcast through SMS messaging to 100 ++ recipients
Import a group CSV file 2. Create text blast 3. create the group from existing CSV file4. add text, image and emotions 5. click and send
3 votes -
Email copy of call recording
With the on-demand call feature, we would like the RC user who recorded the call to automatically receive a copy of it by email.
3 votes -
Add new event
GLIP had a feature that allowed us to create Events - this is how our team tracked who was in the office or PTO or WFH
3 votes -
Change fax subject line for fax to email
Admin portal ability to change the subject line for fax to email.And the ability to change it per location, or organizational-wide.If possible to allow the change to be made in the user's RingCentral app, that would be ideal.
3 votes -
When turning a comment into a task, put the comment in the description instead of the title
Comments don't tend to make great, snappy, actionable task titles, so when converting a comment into a task, I think the comment should automatically be added to the task description for context while letting you create a new task title right away.
3 votes -
Allow RC App Mobile To Be Used as EndPoint of Max Agent
Allow RC App Mobile To Be Used as EndPoint of Max Agent. It would allow us to take Max Agent calls on mobile which will be convenient for everyone who is not in the office.
3 votes -
Phone app shows me as offline when the app is not in use. I don't get incoming calls because it shows me as offline.
Incoming calls don't come through to my phone. I use the desktop app to send texts. I use the phone app to answer incoming calls. I'm unable to change that offline setting from my end. I have to get with customer support for assistance and the wait time is awful - agents unavailable when calling the number; currently have been waiting 45 minutes through the live chat. No one has time to do this.
3 votes -
Sending auto response if fax service will be disabled
Need to send an auto response to the fax senders if we will not be able to receive fax messages
3 votes -
Resize Call Window
The customer would like to resize the call window to see who is calling them and remove the bunch of dead space in the app.
3 votes -
Allow admins to restrict file types shared via RingCentral
Hi! I think it would be helpful if certain file extensions could be blocked from being sent via message. For example, if admins wanted to prevent executable files from being shared.
3 votes -
Simplify RC Desktop and RC Mobile login process
A number of our users have complained about the 4 screens they have to go through just to login on both the RC Desktop and RC mobile apps. First picking Sign In, then a screen with how to sign in, then your e-mail/phone number, then finally your password on the 4th screen. If there's some way to combine some of these things to get it down to 2 or even 1 screen that would be great.
3 votes -
Extend the time to input an extension
The system does not allow enough time for a blind person to complete inputting an extension. Could you please increase the wait time between digits? Thank you.
3 votes -
Downloaded Phone Numbers to show in E164 format
I would like to be able to see all company numbers in all regions in the E164 format. This makes managing the Enterprise estate in many different countries much easier. At present all countries outside of my location show in the E164 format.
3 votes -
Use RingCentral messages with fillable PDF attachments for people to sign the document.
We have annual assessments for our field Employee signature required. Would be nice to use Ring Central text message with attached fillable PDF file for employee to sign.
3 votes -
Allow Multiple Phone Numbers for Caller ID's in User Settings Template
The option to select more than one phone number for agents to use as a Caller ID would be useful for companies that want their agents to be able to call out with a main number as well as their direct line while limiting agents access to all company numbers.
3 votes -
Use scanner directly when composing a fax like it was on the previous version of the app.
the "office@hand Phone" app allowed the user to send a fax by either choosing a file to attach or scanning the document dirctly into the body of the message. The new "At&T office@hand" does not give the option to scan directy for the fax. this basicly makes it an email. The option to scan directly to the fax is needed to simplify the process.
3 votes -
Allow call forwarding (NOT TRANSFER) to a soft endpoint (i.e. computer) like the old version did
Allow call FORWARDING (not TRANSFER) from one soft endpoint to another. The older Ring Central Phone app had this. The new Ring Central Desktop app does not. Removing existing features from a new product seems counter-intuitive.
3 votes -
Silence notification for call pickup when the user is set to Do Not Disturb
Even dispatchers need a lunch break.Currently if an extension is assigned to a Pickup Member for a call queue, notifications that a call is available to be picked up still occur when the ext is set to DND. There is no way to silence the notification in the RC App and the only solution offered is to log out.
3 votes -
Please add a softball emoji
My daughter plays softball and I want to put one up
3 votes -
Include incoming number on iOS income-call screen
On incoming calls via the iOS app, all that shows is the "Caller ID" name. A lot of the time, that name is simply the name of a city that the area code is from. The phone number itself is not shown. It would be very useful to see the phone number as well to determine who is calling, especially when the Caller ID is unhelpful.
3 votes
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