12760 results found
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Allow Modern Authentication to use the "Connect Exchange" feature under Calendars and Contacts
The customer is attempting to use the "Connect Exchange" feature under Calendars and Contacts to connect their users' desktop clients to their on-prem Exchange 2019 mailboxes is failing with a generic "An error has occurred, make sure the information is correct" error. They had disabled basic authentication on their Exchange server's virtual directories some years ago per recommendations from Microsoft their cybersecurity insurance carrier.... if I temporarily re-enable basic authentication on the EWS virtual directory on our server, and change nothing else on the server's end or in the RingCentral client, using the exact same information is able to connect…
2 votes -
Dynamic Field Mapping for Custom Fax Cover Pages
Business Need:
We would like to request the ability to upload custom fax cover page templates and map their fields to the existing cover page fields available in the RingCentral Fax interface.Current Limitation:
Currently, administrators and users can upload a custom fax cover page, but the document must already be prefilled with static information. There is no option to map placeholders within the custom template to the fields that users complete when sending a fax (such as Sender Name, Recipient Name, Company, Subject, Comments, Date, Fax Number, etc.).2 votes -
Custom Report Filter
We'd like to create a custom report that lists the numbers that have been transferred multiple times or have called our numbers multiple times in one day.
2 votes -
Bulk Download of SMS Conversations (Inbound and Outbound) for Multiple Users
We would like to request the ability for administrators to download SMS message history in bulk for multiple users directly from the RingCentral Admin Portal.
2 votes -
Ability to block users to contact call queue
Block Extension
Is it possible to block an extension from a call queue? I have an after-hours call queue that is getting spammed called from unmanned receptionist phones by people looking for something that number can not provide. We would like to set it up that either the extension(s) are blocked from being able to make the call or they immediately get dumped into VM. I have tried working with custom answering rules, but that appears to be looking for outside numbers only and not internal extensions.
2 votes -
Separate the do not disturb and call queue status
When an extension go to Do not disturb it automatically disables the queue status and after going back to available call queue status remain disabled unless admin re enables the queue status of the extension. Please have a separate do not disturb for the extensions and the call queues so that when an extension goes to do not disturb and back it will not affect the call queue status
2 votes -
Option for After-Hours Auto-Reply to Inbound Group MMS Texts
Currently, RingCentral's after-hours SMS auto-reply feature only works on direct 1-to-1 SMS messages. If a customer or client includes a sales rep in a group text (MMS) outside of business hours, no auto-reply is sent. The customer assumes their message was acknowledged or received, but the rep has no way of informing them that the business is closed without manually replying off the clock.
Proposed Solution / Feature Request: Enable an admin setting or user-level toggle that permits after-hours auto-replies for group MMS messages. To prevent infinite auto-reply loops across multiple group chat members, the system could either:Fire a 1-to-1…
2 votes -
Able to receive an SMS notification when the account is nearing the free SMS inclusion limit.
Able to receive an SMS notification when the account is nearing the free SMS inclusion limit.
2 votes -
Call queue member device assignement
"Please add a setting within Call Queues that allows us to select exactly which of a member's devices (e.g., desk phone or desktop app) will ring when a queue number is called."
2 votes -
Ability to Identify Newly Created Unassigned Extensions
Description:
When adding a new unassigned extension, it is currently grouped with all other unassigned extensions, making it difficult to determine which extension was just created. This creates challenges for administrators, especially when managing multiple cost centers or tracking recent changes. It would be helpful to have a way to easily identify, tag, or filter newly created unassigned extensions—such as by creation date, a “recently added” flag, or custom notes.Benefits:
Prevents confusion and misassignment of extensions
Improves tracking and auditing for organizations with multiple administrators or cost centers
Streamlines onboarding and extension management processes
Request:
Please add a feature…2 votes -
Shared Lines limitation
Ability to transfer a call from one device to another device under the same Shared lines.
2 votes -
AI notes to detect the correct caller ID when a call comes in to a call queue
Hi! We are noticing (for all of our users) that the AI notes maps the wrong contact information. The notes say that the Queue name is the caller in the notes, when it should be the caller ID that is reflected. Is this a known issue?
2 votes -
Enabled CNAM for UK Account
Enabled CNAM for UK Account. No option to add or update CNAM for RingCentral UK Account.
2 votes -
Filter Landline Number for SMS
It would be helpful to have an option to automatically filter out landline numbers or other non-SMS-capable recipients when sending individual or bulk text messages.
This feature would help ensure that text messages are sent only to SMS-enabled numbers, improving delivery success rates, reducing failed messages, and providing a better overall messaging experience.
2 votes -
Read-Only SMS Access for Call Queue Members
Request the ability for Super Admins to configure SMS permissions for Call Queue members, allowing them to view SMS conversations in the RingCentral app while preventing them from sending or replying to text messages.
Business Need:
The customer uses a separate third-party application for SMS communication, tracking, and reporting. However, Call Queue members still need visibility into incoming SMS messages associated with the queue for awareness and reference.Currently, there is no option to grant read-only SMS access specifically for Call Queue members. Users who have SMS access can also send and reply to messages, which may cause communication to…
2 votes -
SMS Roll Over
The SMS bundles should rollover.
2 votes -
Include Contact Name in Call Queue SMS Email Notifications
📋 Overview
When a text message is sent to a Call Queue, RingCentral currently routes an automated email notification to the assigned Call Queue Managers. While this notification is highly useful, it currently only displays the sender's raw phone number.The client is requesting an enhancement that allows the system to automatically cross-reference incoming phone numbers with the existing contacts database in the admin portal and append the sender's name to the notification.
🔍 Current Behavior
As shown in the attached reference file image_c4407c.png:Subject Line: Displays the phone number only (e.g., "New Text Message from (951) 522-3896 on 07/01/2026…
2 votes -
Display Abandoned Calls in the Desktop App
Please add a feature that displays missed or abandoned inbound calls in the desktop application when the caller hangs up before the call connects to an extension or is answered by a user.
Business Need:
Currently, if a caller disconnects before the call reaches an extension, the call is not visible in the desktop application's missed call history. As a result, users have no way to identify or follow up on callers who attempted to reach them but disconnected before the call was connected.Benefits:
Provides greater visibility into all inbound call attempts, including calls abandoned before connection.
Enables users…2 votes -
Upstream Call Reclaim Capability for Multi-User Ring Settings
Based on the reported behavior and testing performed, RingCentral does not currently support reclaiming an inbound call at the individual user level once the call has been forwarded to RingCentral and is following the configured call routing for users assigned under Ring Settings.
In this scenario, calls are being forwarded from PAM AI to RingCentral. Once RingCentral receives the call, it is handled according to the configured user call handling and routing rules. There is no supported feature or setting that allows an external platform, such as PAM AI, to reclaim the call before it reaches the user's voicemail or…
2 votes -
Search Function for Text Messages
Submitting this feature request in behalf of our Partners. Currently we have the Search Function on Text messages. Though the current release would allow you to search the keyword, it would not locate the exact message when the keyword was sent but would only take you the thread with the contact. It would be helpful update this feature where when we search for a keyword and selected the thread result, it would take us to the exact text sent that has the keywords similar to the search function we have for Messages.
2 votes
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