12191 results found
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Cisco 8851 - Transfer
The customer mentioned that when they were previously using Cisco (non-multiplatform firmware) with the same phone model (Cisco 8851), they were able to transfer calls without a white screen appearing. They could simply select the contact name they wanted to transfer the call to. However, now that they’re using the same phone model with RingCentral, they experience a white screen during the transfer process, which makes it more difficult to select a contact easily.
Based on the documentation from Cisco, this appears to be the expected behavior for the multiplatform firmware version of the Cisco 8851, which differs from the…
2 votes -
change personal meeting name to board/business meeting
change personal meeting name to board/business meeting because currently it shows as personal meeting on our RCV platform; it should be board meeting or business meeting and not PERSONAL.
2 votes -
RC App status
The SuperAdmin should be able to change the user's status to available on the RC App when they are on DND or Invisible status.
2 votes -
SMS convert to a txt or doc file
SMS convert to a txt or doc file
2 votes -
Extension
It would be helpful if the customer will have an option to update the User Extension number in bulk for existing users
2 votes -
Ability to audit timestamp of when a received fax was opened?
A way to audit timestamp of when a received fax was opened.
2 votes -
AI receptionist for call routing in the admin portal
AI receptionist for call routing in the admin portal
2 votes -
Custom Tag Creation
Custom Tag Creation: Allow admins to create and manage a set of tags specific to their business (e.g., “VIP Client,” “Billing Issue,” “Demo Request,” “Tier 1 Support”).
Tag Assignment: During or after a call, users can assign one or multiple tags to the call. This can be done via the app or softphone interface.
Search & Filter: Tags can be used to filter call logs and analytics, improving reporting and insights across departments.
Integration Potential: Tags could be synced or pushed to integrated CRMs (like Salesforce or HubSpot) for deeper customer context and automation.
2 votes -
Call waiting
Customer would like to have the "Call waiting" feature to be available with Physical phones. This feature is currently available with RC Desktop/Mobile app only
2 votes -
change email address on ringcentral university
Ability to change the Email address from the RingCentral University when it has a different email address. Customer was able to login using the email address associated on their user ext. but on the Profile, it has a different email.
2 votes -
Sync RC desktop application contacts to Polycom CCX600
Sync RC desktop application contacts to Polycom CCX600
2 votes -
Text and phone outbound number to match inbound call number automatically
I have multiple numbers, when a client texts or calls one of those numbers I want my reply text or call to automatically show from the same number they contacted. Right now I have to manually change which number to send from I often send from the wrong number as a result
2 votes -
AI Parse to send Auto SMS After InBound Call
When someone calls in (inbound call) AI can parse the call like it already does, but that automated description can be used in the workflows to create branches. For example, customer doesn't book a service over the phone, the AI auto summary would detect that and I could use that information in the workflows to have an auto SMS sent with our booking link. If the customer did book that service, then they wouldn't get anything.
2 votes -
Consistency for field layouts when creating new Extensions
Please have consistency between different modal dialogs when adding new extensions. As you can see, when adding a Message-Only extension, the "Extension Name" field comes first, then "Extension Number". When Adding a new IVR Menu, the "Extension Number" field is first, then "Extension Name".
See attached screenshots for examples.
2 votes -
Move Call Park Button to Diallers Main Menu Inteface
Call park button is no longer showing on the main options on the app dialer.
Back then it was showing on the main buttons, now they have to click on the 3 dots, more options just to click the Call park.
Customer said this is causing them inconvenience having their agents click an extra button just to get to the call park.It would be best to move the call park button to the main menu of the dialler.
2 votes -
Two-factor authentication (2FA) always kicks in regardless if the user sign out successfully or just closes the browser.
For Two-factor authentication (2FA), if a user successfully logs in with password and 2FA and this same user closes the browser, once the same browser is re opened for the Admin Portal, it will not prompt the log in and 2FA instead it will fully log in the user. Please have it so Two-factor authentication (2FA) always kicks in regardless if the user sign out successfully or just closes the browser.
2 votes -
Enable T9 Search on Cisco CP-8851 and Polycom VVX-450
Requesting support for T9 (predictive text) search functionality in the contact directory and call history on Cisco CP-8851 and Polycom VVX-450 desk phones. This feature would significantly enhance the user experience by allowing faster and more efficient contact lookup using the keypad, especially for users without touchscreen models. Enabling T9 search would align these devices with modern dialing expectations and improve overall usability for large contact lists.
2 votes -
Bulk Enable Use Email to Log In
Requesting a bulk template to enable using email to log in. This would save time rather than going to each user's extension.
2 votes -
Automated callback tracker
Ability to view the missed calls that agents already called
2 votes -
assigning presence 3rd line key same extension yealink T54W
Ability to assign the 3rd line key of the presence to the same extension using T54W Yealink
2 votes
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