11058 results found
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Include the Title/company name on the missed call layout
The customer check if we can include the company name on the list of missed call information not just the name nad phone number so that it is clean and they can prioritized the outbound schduled depends on the information on the missed calls
2 votes -
Quick Contact - option to move from Contacts tab to the Phone tab of the App
Customer would like quick access of the quick contacts when on the Phone tab
2 votes -
Add Unassigned Phone from User Page
Currently we have 200+ "unassigned" phones in our account. There is no way to add these to a User from the User's "Phones" page. We can buy phones, or add the app, but can't provision an existing "unassigned" phone, on the User's Phone's page.If we want to provision an unassigned phone we have to pull up the phone in Phones & Devices and then do setup and assign. This isn't intuitive and should exist both in Phones & Devices, AND on the User's Phones page.
2 votes -
Ability to see who created the Poll for Direct Message in RingCentral App
Wants to have the ability to see who created the Poll for Direct Messages in the RingCentral app
2 votes -
Centralized viewing of voicemails, texts, call logs, contacts
Our company would greatly benefit from the ability to share data and viewing permissions for all numbers. Especially if we can go between a "teams/multiplayer" view which has tags and internal tooling to show which person interacted at which stage and a "personal" view that shows only your interactions.This feature was assumed by us with the name "RingCentral" and is easily our biggest disappointment with using RC.
2 votes -
Don't update phone hardware during active calls or during set business hours
We have had multiple calls interrupted when phone hardware updates have started during an active call and the call gets dropped.
2 votes -
Text Icons NEED to be different for different numbers
When I am texting with someone, often times, the icon that appears around the initials of their name is the EXACT same color of the icon that appears around my initials. This often leads to me missing texts since it looks like I was the last person to respond. There NEEDS to be a way to differentiate the numbers in the chat. Bare minimum, drastically different colored icons per number included in the chat, different shapes would be even better!
2 votes -
BLA for all Shared Line compatible device
Shared Lines BLA feature is available to RingCentral MVP Ultimate and Premium accounts only with compatible device such as VVX310, VVX410, VVX500, VVX300, VVX400, VVX600, VVX301,
VVX311, VVX411, VVX501, VVX601, VVX 350, VVX 450. it would be better if we can also cater all compatible shared line device to have the BLA function. Call can be put on / taken off hold on any phone.2 votes -
Remove Blocked option from dial pad when making an outbound call.
We do not want our sales agents to have the option to select Blocked on the dial pad to block their caller ID when making outbound calls.
2 votes -
Option for setting password even with SSO
SSO is implemented on account need users to be able to set up password even SSO is implemented
2 votes -
Ability to improve the system limitation feature
I hope that you may be able to take a look at this considering to update the system limitation feature. Like if someone have 2 units PC and laptop and using the same account for ringcentral phone, both of them would synchronize. For example, I have already read a certain message from my laptop, then when I open my PC, it should be mark as read too because the current system sees these as two different end points so it wont update the notification when switching between the two so it's kind of confusing and time consuming when you manually…
2 votes -
SMS Registration
If a company using Ring Central does not send outbound SMS there should be a place to note we do not use a SMS Campaign. We keep receiving emails to register however it is not applicable to a Funeral Home.
2 votes -
Ability of the super admin to run a report on when the user was added
Run a report on when users were added to the accountDownload the report of the list of users showing when they were added to the system
2 votes -
Received Fax
When they received fax using RC App or Web App they want to edit it to show the "Company name (SENDER) - PATIENT NAME"
2 votes -
SSO Report for users Enabled / Disabled
SSO Report for users Enabled / Disabled.Account has SSO enforced on account but Super Admins have the ability to disable individual users to not use SSO. Customers would like a report that shows what users do not have SSO Enforced (Disabled).
2 votes -
ability to choose device in call queue member to ring
Hi TeamRequesting feature to include ability to choose device to ring in call queue
2 votes -
RC Phone red voicemail light to blink while monitoring another extension voicemail box
For example, extension 1 is a reception line and forwards voicemails to the night time general mailbox, which is extension 2. It would be useful if the red light on the physical RC Phone could be set to blink still when a voicemail comes in and is forwarded to extension 2.So essentially if a voicemail box monitoring option for other extensions could be created which makes the light blink.
2 votes -
share forward recordings
if a user needs a recording from the logs to be able to share or forward strait
2 votes -
Option to stop the fax from re-sending
We would need to have an option for the fax to only send once. Currently, the system attempts to send it thrice before getting the delivery failure or if it was successful. We only need to have the fax attempt once, then we can get the result if it's successful or not.
2 votes -
Download performance report with specific Data
Download the specific time range that includes the number of calls per day and if it's inbound/outbound without the unnecessary data such as the specific time with separate AHT for inbound and outbound all at once
2 votes
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