11058 results found
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Limit reached on RC phone app
Some features wont work with RC app that is why we need to have the RC phone app use for outbound like smokeball - and we have multiple devices to login.
2 votes -
Please create an app for the Service Portal
One thing we can no longer do is upload recordings for voicemails. When recording on the Service Portal with a headset, the recording sounds "windy". When using the cell phone the recording is good, but we have to access the portal on the internet. The mobile site is not user friendly.
2 votes -
assigned Super Admin will not see the call logs of other Super Admin
assigned Super Admin will not see the call logs of other Super Admin
2 votes -
Dialpad stay on top of other windows
The dial pad should have an option to stay on top of all other windows (stay in the forefront). It is frustrating when you're in a call and doing other things and you have to bring up the dial pad window again to do a prompt or mute/unmute, etc. If there was an option to be able to click to other windows but the dial pad always stayed on top that would be great. I would make a button to pin the dial pad on top while in a call or unpin it AND have an option in settings to…
2 votes -
Disable Incoming Call Pop on Avaya J100 series phones
We have a request that Incoming Call Pop is DISABLED as default as part of the Auto-Provision process on Avaya J100 series phones.Customers migrating from IP Office (or Aura) are used to Call Appearances and toggling between calls (line 1, line 2, line 3). Call Pop is a nuisance, and better OFF. It is simply impossible to disable this feature handset-by-handset when a company has 30 or more users. Especially if we are not onsite at install or the customer has multiple sites. Also if the phone is default-reset, the function comes back on. Then you have some users with…
2 votes -
Shows the dial pad automatically when adding a call on RingCentral Mobile App
When on a call using the RingCentral Mobile app and then hit the add button the dial pad should pop up directly so we can enter the number we wanted to add and call like the actual behavior on the desktop app.
2 votes -
Option to block SMS in RC App log
To have the ability to block SMS directly from the RC app log
2 votes -
Bring back HUD manual rearrangement of user contacts
Desktop App Update in December lost option to manual rearrangement user contacts in HUD. Please bring it back.
2 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Please enable the new app layout under Settings - General - New App Layout and you'll be able to rearrange contacts when the HUD is pinned in app or popped out. You can also make the HUD a standalone tab on the app by navigating to Settings - Customize tabs - Phone - deselecting HUD. This will remove HUD from being under the phone tab to its own tab. -
Add different Colors for presence status.
We have some colleagues who suffer from red-green color blindness, they have difficulty seeing if the dot in front of the username is red, green or grey. https://en.wikipedia.org/wiki/Congenital_red%E2%80%93green_color_blindnessMake it possilbe to change the colors if needed.
2 votes -
RE: Customize Call recording reminder emails
Description:Currently, users are emailed monthly that call recordings are setup for their account. However, the messaging in the email is very confusing and we have had multiple employee's create tickets for our helpdesk as they are confused why they are constantly getting the notification. As well, due to the wording of the message, it is creating a lot of confusion for our users, as the current wording makes it seem like previous calls were not being recorded. Finally, we would like to be able to customize how often these alerts go out, as we have had some employees complain about…
2 votes -
RingCentral Desktop App Answer Calls Without Microphone
Requesting for the RingCentral Desktop App. to have a capability where you can pick up a call even if there is no microphone connected which is available on the old RingCentral phone app. This is very useful for calls like 2FA that need to enter a number key only and not require a microphone
2 votes -
Fix caller ID for 800 numbers
Ringcentral can not display proper caller ID for 800 numbers. Even thier tech support 888-898-4591 comes out as HoneycombBotanicals. Not professional
2 votes -
Have phone ring while company greeting is being played
I am submitting a request to have a phone ring while the company greeting is being played. This would give us an advanced notice that a call is coming in while the customer listens to our greeting/information
2 votes -
Custom Rule for Unknown Numbers
Custom answering rule for whenever an unknown number or a person not listed under our contacts is calling, we can forward the call to a specific number.
2 votes -
Enable non sip compatible phones
We have Mitel 5330 phones that we wanna use with Ring Central phone system. Apparently its not compatible since this is not a SIP enabled device. It would be beneficial to most of ring central customers to have the non sip compatible phones work with the phone system for us to utilize the desk phones
2 votes -
Ability to have an option for the host to check the identity of the participants when joining on a meeting via dial-n using personal phone
The Host should have the option to check the identity of the participant like the real name if the participant is joining via Dial-in using their personal phone. Because when participants are joining via Dial-in on the meeting via their personal phone only the phone number of the participant is showing.
2 votes -
Incorporating IVR Menu on Missed Calls for Callers to Have Options
This is useful, especially for upmarket accounts that have hundreds of users. Using the IVR Menu and setting it as forward to an extension means hundreds of IVR Menu too, which will be tedeous. There should be a way to let the missed caller choose a keypress if they can leave a voicemail and another customizable keypress option for the directory or other options that the user may prefer.
2 votes -
Sharelined on Call queue
Hi Please include a feature were we can Add Sharedline group on a Call queue.
2 votes -
GPS location tracking
it would be really helpful to be able to track my employees while they are in the field via GPS.
2 votes -
Able to edit/Add contact of ongoing call
Customer requested to check if we can add a new feature that will add the new contact while they are on the call of the person or customer and add notes using the RingCentral Application.
2 votes
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