12775 results found
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Custom Display Name for Call Queues
There are currently 7 default display options to display to agents answering call queueus. Phone Number, Queue Name, Caller ID, etc. It would be great if we could cusomtize what is displayed to the agent while maintinging to call queue name on the backend for reporting purposees.
2 votes -
limited extension with ATA/OBi that has a dl with an analog paging device. need an option not to get external calls
limited extension with ATA/OBi that has a dl with an analog paging device. need an option not to get external calls - steve.main@bissell.com
2 votes -
Option to block calls from Google Adworks
Subscribers that have relationship with Google or a third-party using Google for advertising purposes been having call forwarding issue. Subscribers need to reach back to their advertising vendor or Google directly to disable call forwarding rule.
2 votes -
Display Number of new voicemail on the screen of Yealink T57W Prime Business Phone
We have new Yealink T57W Prime Business Phoneand we cannot make them display that there are new messages waiting. Ideally I would like to have displayed how many new messages are left in the voicemail and how many messages have been checked/heard. Can anyone suggest a solution?
2 votes -
Call routing to Voicemail
Have the calls routed to voicemail first then have the option to answer the call.
2 votes -
Able to share RC App via screen share while in an RC app video
I need to be able to train agency staff on the use of RC app and troubleshoot as problems arise. It is very challenging now, due to the fact that when you share your screen when in an RC app meeting you are unable to actually share the RC app itself. Therefore the meeting participants cannot see what I am doing.
2 votes -
Allow call queues to work with members that have both a main extension and a hot desk phone
Our workflow requires simultaneous ringing for our offices so any available rep can pick up the incoming calls. Currently, the only way to do this is with a ring group designating the main lines for the offices as the extension. When the calls are answered thru the extension for the main number you can not tell which rep answered the call only that the extension was answered. This causes constant confusion for forwarding other calls because part of our reps are remote and can't tell who is on the phone. When we set up call queues to try and fix…
2 votes -
Force caller to hear entire IVR menu prompt
Callers often just press any random button (usually 1) just to get to the next menu, as they're just trying to press any buttons they can to be connected with a human. This causes a HUGE problem with the company trying to intelligently route calls, and ends up costing the caller MORE time in then a human trying to connect them to the right department. There should be a feature that can be turned on and off, to force a caller to hear the entire audio prompt recording, before making their selection. This is also standard practice in virutally ALL…
2 votes -
Allow Users to Update Voicemail Greeting via RingCentral Desktop App
Allow the end user to update their voicemail greeting from the app, or at least a direct link to the correct part of the portal from the app.When users are OOH they need to update their voicemail regularly, and this should be as easy as it is on a mobile phone.
2 votes -
Reset Password Option for by one push button
Customer want to have a option to Reset Password for all user extensions or Call Queue Extension with One Reset Password Button .
2 votes -
develop an indicator in the text fields to acknowledge if an smsm/mms text was sent successfully
We are a Pharmacy and send many texts that are time critical to our patients.If we get a # that is not sms enabled (older folks/landlines) it can impact their health. Currently we cannot determine if the patient received the communication.
2 votes -
"Call recording has been turned on" email notification
wordings used to the email notification that is sent monthly to the customers gives confusion as the feature is already turned but email they're receiving is "Your call recording has been turned on"It would be better to change the words that's being used when notifying the customer that the feature is already enabled
2 votes -
Add User Alternate First and Last Name
Provide fields to specify an alternate first and last name for users. This will help when a user has recently changed their last name, and unaware callers attempt to reach them via the dial-by-name feature using the previous name. It will also help callers to reach a user via dial-by-name when that user has alternate first names (e.g. Charlie, Chuck, etc.)
2 votes -
Share Common Business Contacts (Like Customers) In A Company Wide Directory
Show name and caller ID on each ringing desk phone for these shared contacts
2 votes -
SMS drafts saved to be sent later
I have used Zipwhip for several years, they have a very convenient feature that allows a draft SMS to be saved and sent later.This feature does not exist in RingCentral, I have talked with support several times.Thanks.
2 votes -
Survey Phone System
survey phone system
2 votes -
Third Party Headset (Jabra) Feature integration
Customer would like to have the MUTE FEATURE FUNCTION for the Boom Arm (mouth piece) that comes with Jabra integrated with BT/RC apps. When lifed up it will mute automatically, and when lifted down it will unmute. (BT Cloudphone Desktop App)
2 votes -
Ability to change RC App time without changing the device time.
The RC App messages shows the user's device time.This does not help remote workers. There should be an option to change RC App's time (messages).Call routing follows extension time set but not the messages.
2 votes -
Block/Straight to Voicemail for all unkown callers
All calls from unsaved and unknown callers should go straight to voicemail.
2 votes -
Round Robin From Fax Numbers (Caller ID)
RingCentral would be able to sell more fax numbers by implementing this, because businesses would want a pool of phone numbers to send FROM. In our business (and I'm sure others), faxes often fail to send to the recipient (I think it's probably a bandwidth problem on the recipient side).Another possibility is that the businesses we're faxing (Credit Bureaus that want to work against us and our consumer clients) are blocking our phone numbers.Two Potential Implementations: 1. Buy and select a pool of fax number Caller IDs to round robin when sending faxes. This would be set in admin -->…
2 votes
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