13295 results found
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Set up custom rule
Ability to create a custom rule for user extension to user extension only. Add the user extension to the selection of the "Calling me at" section.
2 votes -
Adding Text Templates to the Chrome Extension
There is a new capability for Text Templates everywhere except for the Chrome Extension. Need to have the same capability in the Chrome Extension.
2 votes -
Press 0 key and call routes directly to that call queue's specified Extension
What is Working;
If someone calls my direct number and presses "0" while in voicemail, they are automatically routed back to the site extension where I am currently a member.
Here is how we want the mapping set up:
Test Call Queue Ext. 123 - the "0" press in voicemail should route to the specied Call Queue Extension2 votes -
Modification of how users can organically sign -up within a domain
Today students at Columbia University can sign up for a RingCentral account using their Columbia.edu email. They are required to create a temporary password before they are allowed to sing in using the SSO credentials. Columbia is asking to remove the step requiring a temporary password.
2 votes -
Park and Page
In the Desktop app, we would like the option to park and page that is similar to what shows up in the mobile app. I don't understand why the desktop app does not have this feature. Instead it has Park and Send Message.
2 votes -
Additional feature for IVR Menu
Additional feature for the IVR Menu such as creating a ticket before connecting to the receiver of the call.
2 votes -
Permanently Delete Free DL in each User Extensions/ Edit Primary Numbers In Bulk/ Template Setting
I am creating this feature request on behalf of our customer. There was an existing direct number on our RingEx user extensions and it comes with FreeDL/ softphone where in the admin portal shows the soft phone as primary number (soft phone number and direct numbers are different number). If there's a way to delete the soft phone or if there's a way to assign primary numbers in bulk setting so we don't have to do it manually.
2 votes -
Call Logs Sychronization for Manually Provisioned Desk Phones
Ability to keep call logs history after manually re-provisioning Yealink Cordless phones due to firmware updates
2 votes -
Remember last used section on Teams app
On the RingCentral Teams deskotp application, the RingCentral app does not remember the last used section when navigating away to other Teams apps/functionality. The RC Teams app always defaults to the Phone tab instead of the area I was previously in.
2 votes -
Change the Contact information > MY PRIMARY NUMBER in the https://myringcentral.com/
Change the Contact information > MY PRIMARY NUMBER in the https://myringcentral.com/ website to show as the user's direct number rather than the accounts main number. Changing the user's outbound caller id in the User Details doesn't appear to change this in the Contact information > MY PRIMARY NUMBER of the https://myringcentral.com/ website.
2 votes -
Place holder prompt in phone queue
When a customer calls in, we should have a prompt that allows the customer to leave their phone number to "hold" their place in the phone queue. When the customer is next in line the system calls them back to queue the call for a representative.
2 votes -
A phone button that divert and undivert calls from 3rd party number for convinience
client want to get a call divert button available just simply pressing a button on their phone
currently calls from main number goes to call queueif this button is enable calls from main number goes their 3rd party answering service.
On behalf of ken partner id 58684 for Trost Law - Ram from Ring Central
2 votes -
Status Display on Cell Phone and Desktop App
For both the cell phone and desktop app when you are in the phone section it should display status of internal users whether someone is on the phone, available or not available. Similar to how it does when you are in the message section. It should also display this status on the app if the user is using their app or a desktop phone.
2 votes -
MWI enable in the admin portal
We are in our implementation and when we get phones (Poly VVX specifically) the MWI indicators are disabled by default. Our implementation engineer can enable them, but we cannot through the Admin portal. It would be great if we could just enable them. Otherwise every time we get a new phone in the future it will be a ticket to support to enable.
2 votes -
Performance Report segregated by site for the last 3 months
Performance Report segregated by site for the last 3 months
2 votes -
Prompt for the number being dialed
Request to add option to have prompt for the number being dialed.
2 votes -
Recurring Scheduled Faxes
Add an option to set recurring faxes. Users should be able to select multiple dates for scheduled faxes, similar to the functionality in video meeting scheduling, rather than being limited to selecting a single date and time.
2 votes -
All directly answered calls as received only
A user preferred the set-up wherein all calls, if he did not get to answer it directly including the queue calls, it should show on his missed calls instead on the received calls since he doesn't seem to see any difference between answered direct calls and queue calls (including answered elsewhere) when looking on all his received calls on the phone
2 votes -
Allow Users to have access to the call-queue voicemail using the app even if they are not added to the co-recipient list
1) Any voicemail left for the customer care call queue to go to customercare@dieterichbank.com and not to go to their personal email inbox. All members have access to this email address to access the voicemail emails.
2) Customer Care voicemail queue in RingCentral app must stay accessible to all members.2 votes -
Use template when creating a new SMS from RingCentral for Google extension.
To have the option to use a template when creating a new SMS from RingCentral for Google extension.
2 votes
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