11055 results found
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Fax Bridge
Customer want to have an option to use fax bridge instead of the RC app or ATA device
1 vote -
app only password
- as per the customer it used to be under user>user details>security>generate app password
- used to be 16 character long
- generate one time password without giving the login credentials, so the person (without any active extension on the RC admin portal can log in on the RC app on their phone)
and they want it to be available again
1 vote -
Allow to Customize the Default Tab when Opening the RingCentral App
It would be beneficial to provide our customers with the option to select their preferred default tab upon opening the RingCentral application.
Currently, when the RingCentral app is launched, it automatically opens to the Messaging tab. However, some of our customers prefer the Phone tab to be displayed by default when they open the app.
1 vote -
Set Ringtones for Different Call Queues
For users who are members of different Call Queues, allow them to set different ringtones to allow at an auditory level to differentiate between them. Both for App and Phone.
1 vote -
Display All Call Leg Durations Without Opening Call Log Details
Feature Request Summary:
The customer is requesting the ability to view the duration of each call leg within a call transaction directly from the main Call Logs interface on the RingCentral Admin Portal (service web), without having to click "View Details" for each call.Customer handles a high volume of calls and needs quick access to all call leg durations for reporting and auditing.
Opening each detailed log is time-consuming and inefficient for their workflow.
Their team heavily relies on accurate call handling visibility to ensure operational performance and agent accountability.
1 vote -
call recording announcement to play even before a live person answer the call and have an option to lower the announcement volume
It's much better if there is an option to control volume for the announcement and the announcement will be played before the call was answered
1 vote -
Add Option To Change Limited Extension Number of Rings
Add an option to configure the number of rings before a limited extension forwards or disconnects the call.
1 vote -
Differentiate Missed Calls That Were Answered by Queues or Backup Extensions
Currently, when a call is routed to a user extension but not answered—and then picked up by a call queue or backup extension—the original user’s call log shows it as "missed." This can cause confusion for both end users and admins, especially when there is a valid call recording and the call was actually handled.
Proposed Solution:
Add a new call status such as "Forwarded & Answered" or "Missed by User, Answered by Queue" to better reflect the call path.
Display which extension ultimately answered the call in the call log (e.g., "Answered by ext. 13 – Dispatch").
Optionally, allow…
1 vote -
Option to manually switch service
When RC App is having intermittent connection issues, provide an option to manually switch servers, allowing users to connect to a different cellular service during service disruptions.
1 vote -
Paging Setup: From Shared Line to User Extension
Customer would like to have their paging feature from a shared line to a User Extension and vice versa.
1 vote -
External Shared Directory Contact Name Section on Call Log
To make use of the uploaded External Shared Directory, please add a column on the call log that shows the name of the contact saved on external shared directory.
1 vote -
Trigger by word in RingCentral SMS Automator
Ability to have a trigger by word option in RIngCentral SMS automator Workflow
1 vote -
Polycom VVX Presence
Presence should not disappear on the main page when hitting other buttons such as "Conference" and "Transfer".
1 vote -
Marking Test calls as "Test"
Marking Test calls as "Test" (eg when we change any settings in Ringcentral we make test calls) so we don't want these skewing analytics/reports
1 vote -
Marking Test calls as "Test" so not to skew analytics/reports
Marking Test calls as "Test" (eg when we change any settings in Ringcentral we make test calls) so we don't want these skewing analytics/reports
1 vote -
Ability to pull up user reports for user who is not logged in to the app for 30, 60, 90 days
We have contacted support seeking assistance if there is a report that we can pull up to view users who is not logged in to the account for several days
1 vote -
Allow me to issue a passcode to callers I want to reach me
I have to post my number and I’m often overwhelmed by calls. I have to be able to answer it at times to verify my identity. So something like a secret extension would be great.
1 vote -
Avoid putting a full-screen ad with audio over an enterprise app for end users is
Avoid putting a full-screen ad with audio over an enterprise app for end users is
1 vote -
Allow for all fuctionalities to work the same universally (Desktop App vs Web vs Physical Phone).
I am currently using the RingCentral Desktop Application for training a remote worker. I can utilize the Whisper, Barge and Take Over keys but I cannot disable access once I am done. I was told it could only be done on a deskphone. If I can use a portion of the functionality through the app, why not allow for full access?
1 vote -
RE: Google Voice Numbers
RE: Google Voice Numbers
When a google voice number is forwarded to a Call Queue WITH A CALL GREETING, the call does not come thru to us because the google system wants the #1 to be pressed.
The suggestion is that the RC system has a preference that can be toggled on that would press #1 automatically when a call comes in so that it can continue thru the system, ring our phones and we can pick up.
I tested extensively with Ellie and with Sinch your provider. Please look up those notes.
I am available for any necessary testing.…1 vote
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