12213 results found
-
Report showing who access who access and how many times a call recording is being access
Report showing who access and how many times a call recording is being access
2 votes -
Calls coming into the HUD should have some type of alert or chime
when in the Call Queue Pick up HUD there needs to be an alert notifying you that another person is calling in if you are taking calls for several offices.The notification on the screen now is to small and often missed and there is no alert or sound that another call is coming into the pick up. A sound alert would help decrease missed calls overall.
2 votes -
Voicemails /TEXT / Missed Calls Etc.
May we just have the phone number listed in subject line? That way if you have a large organization you know what number has called/texted/missed calls multiple times? This would be super helpful as my organization uses subject grouping in our outlook and this would be awesome if this could happen.
2 votes -
Need the ability to paste text without style.
In most apps (on Mac), you can paste without style (or matching style) by using shift-command-v, but this doesn't work in the RC desktop app. This is even more important due to the fact that there's no remove formatting option on the text styling toolbar.So I'm constantly having to paste my text in another app, and then copying the plain text to paste back into the RC app.
2 votes -
Add more emojis to Avaya
If you use the Avaya app on the iPhone, you can use the emojis on the keyboard. If you use the desktop Avaya app you don't have the full access to emojis like you have on mobile. Is there any way of increasing the emoji library on the desktop app?
2 votes -
Mirror the area code on a call by call basis
looking for a feature that allows our sales reps to change their phone numbers to ones mirror the area code they are calling
2 votes -
It would be better if admin portal can allow multiple SMS Recipients to view the text message using the main company number
The multiple recepient will be useful if 2 extensions can monitor text messages from their clients .
2 votes -
add softkey button to put the phone system into afterhours mode immediately.
add softkey button to put the phone system into afterhours mode immediately.
2 votes -
stop/pause incoming calls when on an active call
Provide option to stop/pause any incoming calls when already on an active call, using the RC app for mobile and computer.
2 votes -
Password Policy Change
Please set up a policy that can be attached to new and current users that triggers a password change with a minimum age of 60 and maximum age of 120 with a minimum of 10 characters.
2 votes -
Customer wants the 2 factor authentication to be forwarded to his Ringcentral phone number
The customer wants the 2 factor authentication to be forwarded to his RC phone numberThe customer also wants the text message from his regular mobile number will be routed to the ringcentral phone number.
2 votes -
Customise contact information show on desktop/mobile app
On the desktop app when there is a call incoming, the only contact information we can see is initials. We have no idea who is calling as there are thousands of contacts in my contact list. Please can this be made customisable so that we can see the name of the caller, plus company?
2 votes -
Add more smileys and allow to add custom smileys as in slack
The selection of smileys are way too less in RC chat. Please add more smiley packs.
2 votes -
View all teams created by other users even if you're not a member
I know I previously came across a place previously where I could see all the different teams which have been created on our account, but I can't find it anymore. I only see the teams I am a member of - I know there are a number of other teams. As the system administrator/owner, I know there was a place I could go to see ALL the teams, whether I was a member or not...
2 votes -
Feature to prevent users to listen to voicemails at the same time.
Feature to prevent users to listen to voicemails at the same time.This way, the work won't be doubled.For example, I have called into the voicemail for 1620 and I am listening to t he messages. John then calls into the voicemail is also listening to the same messages I am listening to. This is causing twice the work. On Mitel, the Mitel system would say "I'm sorry but someone is accessing this voicemail at this time. Please try your call again later."
2 votes -
have a custom preset status where her team can just select from
I'm trying to find out if there's a way for me to save additional pre-set status for my team and I, that are more applicable to our work flow? within the ring central app, each team member/user has the ability to change their status (such as working remotely, on vacation, out of office, etc)
I would like to be able to add (and SAVE) our own custom status that couled be more applicable to our work and work flow2 votes -
Sub-tasks
Would like the ability to create sub-tasks within a main task. The main task would only be complete once all the sub-tasks are complete.
2 votes -
Don't use the name I use for my internal org on your public facing boards
Surprised that I'm sharing my internal name with this board. Glad I wasn't announcing the days of my PTO when I posted my last idea. This strikes me as a violation of privacy, RC. I'm not one to get worked up, but I'd strongly advise you to do something about that. At least give posters a way to edit how their name appears on posts.
2 votes -
Showing available when connecting to a call
Currently when we make a call out to someone, the status shows as available until we are connected to the other person. This should show as "on a call" during this time as well. Sometimes we have receptionists looking to transfer a call and they see we are available when we are actually on the phone.
2 votes -
Bulk update for back image
A feature for updating back ground image of provisioned desk phones in bulk
2 votes
- Don't see your idea?