9677 results found
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RingGroups to apps
Allow ring groups/users forwarding phones for a period of time to go to another user's desktop/mobile apps.This limitation doesn't make sense.If one user is going on vacation and needs to forward their phones, they can only forward to another user that has a desk phone (which means no one working from home).
1 vote -
Allow more granular control over a call queue
Queue managers are the only ones that need access to queue voicemail via the app/browser
1 vote -
Disable Ethernet Switch Cisco Phones - All models
Please add the ability to manage certain physical features of the Phones from the Cloud UI, rathe than the phone webUI, which is no longer accessible on some phones due to the firmware version.
1 vote -
Export Voicemail List to CSV
We're looking for a feature where we can export a specific user's extension voicemails to a CSV for audit.
1 vote -
The caller ID needs to reflect the office main phone # with the corresponding extension for phone calls and texts
Our clients will be able to recognize who is calling or texting them.
1 vote -
Allow adding to contacts from browser call tab
When using app.glip.com from a web browser to make a call. The absolutely ideal time to add the personal being called or calling to contacts etc is while on a call. Please an ability to add to contacts from the phone dial page. All after a call finishes and the number is still on the page in front of me I should be able to click and add to contacts right away. Cutting the number and going another page - is not a solution.
1 vote -
Add a distinction for personal/work calls via RC App
I work from home and use my cell phone/RC app for the majority of my calls. Aside from seeing my office number, there is not a distinction of personal/work calls. I like seeing the persons number so I can search the account as I am receiving the phone call to help with customer service and the person feeling like we care. If I use the only tool on the app currently for call forwarding, I cannot personalize their experience as easily.If the incoming calls through the app could show "Ring Central Call" with the persons number listed it would be…
1 vote -
Ability to 'watch' / 'follow' a message conversation
It would be handy to be able to watch or follow a conversation so that if someone replies to a message that you are interested in, you can be alerted. Use case:Colleague A writes a question into a team space. You also need to know the answer to the same question.Colleague B replies to Colleague A with the answer. If you could follow the conversation, then you would be alerted to the response.
1 vote -
Allow admins to deauthorize app/browser logins
Currently, there is no possible way to logout a user from any or all devices other that changing their password. This is problematic.
1 vote -
Have an option for things to repeat every other week
There are task that have to be performed every other week. This helps allow teams to stay on track if we could get this function set up. I have been duplicating boards for the biweekly task in the classic glip. Now in the new version I cannot duplicate the boards.
1 vote -
Make "Post Message Via Email" dialogue accessible at top level team sub-menu
Said simply - make it work the way it did in RingCentral (GLIP) Classic.On the left side nav for teams, there are the three dots for a sub menu for teams.Currently the options are:Mark as unreadOpen team profileNotification preferencesMove conversation to...In Classic there was a menu selection for "Post Message Via Email" that would get you the long nonsensical email address directly. Now you must select Open Team Profile and THEN click on ANOTHER three-dot menu. This seems like a huge step backward to essentially bury this function 2 more levels down.
1 vote -
Outbound Calling Blocked Numbers Notification
RingCentral periodically blocks US numbers due to suspected Fraud. It would help if we received an advance notice of this as well as what numbers are going to be blocked.There are instances where the numbers that end up being blocked are actually conference numbers that a lot of people use.Without prior notice, it comes as a surprise when we are suddenly unable to attend a conference call, especially if it is for medical and legal emergencies.
1 vote -
Contact Notes LARGER TEXT block for viewing and editing
I have synced my Outook365 Contacts and works well so far. It does bring my contact notes over to the address book however it only shows one tiny line.. If this could be put in a much larger text box (multi Line) and RESIZABLE this would be extremely helpful. WE use Outlook contact notes to track important details of our customers and we typically have a few paragraphs of details that would be helpful to view rather than copy and paste into a text editor to view more than one line of text.
1 vote -
Leave blank space between extension on the desk phone
It would be nice to be able to leave blank spots on the desk phone, when you have an extension insert. That way you can have your main people on the phone, and the rest will be on the extension insert instead of the misc. people split between the phone and insert. It would actually look how it is displayed on the preview screen.
1 vote -
Forwarding html emails
Keeping html format of transferred emails.
1 vote -
Organize tasks in whatever priority I deem necessary. Like the original Ring Central Classic App
The old app (Ring Central Classic) allowed the user to arrange the tasks by dragging and dropping them in whatever order the user preferred. This allowed lots of great flexibility to organize tasks in a strategic way of goal setting for what is most important to least important tasks. This feature was AMAZING in the original app and is disappointing and frustrating not to have that ability. It was a major way I kept up with the priority of my tasks as well as what my team members and employees were doing first and last. Thanks for your help in…
1 vote -
Show Call From number in RingCentral App
The Ring Central Phone would show the Call From number during the call. This was a great feature for when you would leave a voicemail you can provide the correct callback number. especially if you have multiple lines. however the phone app is being discontinued. I would like this feature moved into the new Ring Central App. Currently the App will sow the Call From number before the call starts (so you can change to a different number if you need). but as soon as you make the call it disappears.
1 vote -
Parked Call Glip Message vs. Text
The pre-formatted message that comes up when you park a call in the desktop app is great! But it sends a text message. Our users are using Glip. Possible to give an option to copy text to a Glip instead?
1 vote -
Faster Authentication Process
Normally, with the automated system asking for authentication, and eventually getting a support representative who also has to authenticate me, it usually takes 10 minutes just to get started on a problem. Hoping we can find a way to shorten this. Such as maybe accepting the automated authentication, so that the support rep no longer has to do so. Just a suggestion.
1 vote -
Ring Central App on Computers Circle with Initials
Hello - in the app on the computer in the message section my circle with my initials was Red and my business partner was green. Then one day the app made us both blue. I called to have it changed back and they said the system generates the colors and they can't be changed. Our conversations now are very hard to read through as we both now show in blue so we have to pay attention to what they initials are. It may sound trivial, but it is a pain now.
1 vote
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