9677 results found
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Change "number of rings before trying next member" and "maximum caller wait time in queue" to 1 minute increments.
Currently the "number of rings before trying next member" options jump from 1 to 2 to 5 minuets. It would be helpful to have the choice of 3 and 4 minutes as well. Currently "maximum caller wait time in queue" options jump from 1, 2, 3, 4, 5, 10, or 15 minutes. Please add 6, 7, 8, 9, 11, 12, 13, and 14 minute options.The reason this would be more helpful:It would allow for more flexibility of ring and wait times.
1 vote -
Once reached the VM, the system should send a Youtube link to the caller
I wanted to have the feature where the caller will receive a youtube link on their number after routing them to the voicemail
1 vote -
share voice recording in glip from phone or web
should have a record message button, pressing it would record a message and allow you to send a recording in a chat, participants would then be able to listen to recording and share it
1 vote -
Show last name or last inital in groups
Names displayed in direct message groups have no last name or last Initial, making it hard to distinguish between people with the same first name.
1 vote -
Change RingCentral App task completion symbol for multiple assignees or provide more information for viewer
Currently, Glip tasks with multiple users assigned have a progress bar. Most of our users reported they did not know where to go to check off that they completed their part. There needs to be more information given to the user to let them know that they need to click on the status icon to update their part of completion status. for that group task.
1 vote -
Toggle rollover Pop-Up on numbers in RC App
The pop-up you get over your mouse when rolling over a number in the RC Application can be annoying. It prompts you to 'Call, Text, Add Contact' and most people don't utilize that. a Toggle Option would be appreciated.
1 vote -
Microsoft Teams is set as priority for Mic Permissions
When Ringcentral and Microsoft Teams are running side by side, Ringcentral desktop App will have errors asking users to allow microphone access. Not sure if this is something that could be fixed on the Ringcentral side.
1 vote -
Add Re-assign option for users that have left the company
there should be a one click option to re-assign a new user to an ext. this would automate the clearing of voice mail, txt and other thing and then allow you to just enter in the new user info (name) and new e-mail address and then you can send new invite to activate the new user
1 vote -
Feature to notify a user that he is logged in to a HotDesk phone and the ability to choose to logout.
This feature will allow the user to logout via notification to be able to login to another HotDesk phone on another location. Without notifying the admin.
1 vote -
Hold music doesn't respect party placing call on hold, uses target
The hold music between two RingCentral parties uses the settings for the person called, not the party that places the cold on hold. This is bug as it doesn't respect the settings of the party placing the call on hold.
1 vote -
Easier way of forwarding phones during business holidays
I seem to get lost in the custom rules. Although I manage in the end, it would be much nicer to just pick multiple different days of the year and say "these are bank holidays / business holidays, do this with the phones..." etc. Rather than add multiple different custom rules. It may be the way we have our queues but right now it is very confusing to do, and to have a separate place solely for holidays each year means we wont forget to have them in place
1 vote -
Update profile picture without having RC messaging
we have messaging disabled (because we use MS Teams) and cannot update profile pictures. The request is to have the ability to update the profile picture number without using messaging to do so.
1 vote -
Hide folders in Show Unread state
The toggle for showing only unread messages is great, but when you also have folders for organizing teams, it gets very weird. If you toggle to Show Unread, the folders still show. You only want to find the unread messages, but you might feel like you need to click on the folders. If you do, there's nothing in there (granted, you could look for the unread count number that isn't there). But now that you've clicked on the folders, they'll be alternatively closed and open when you toggle back into Show All mode. Do you see how that causes a…
1 vote -
would like the system to be able to call a customer as soon as they sign up for our service
It would be helpful so that our customers will know that their application has been received.
1 vote -
Option Add a non-Cyberdata paging device to the paging group
As per RingCentral article# 5925https://support.ringcentral.com/article/Paging-Frequently-Asked-Questions.htmlOnly paging device that can be added to the system are CyberData.Requesting to have an option to add an Axis SIP speaker- paging device and other over-head paging devices brand that works with SIP settings.
1 vote -
Would like to view calendar that shows EVERYTHING at all times, the color tags
Its super hard to schedule something with a customer on the phone and we have to literally press on everyday + however more things are on that day, the old ring central showed the whole calendar by month and day and each block it showed what was scheduled for the entire day with every appt listed to see at all times without having to go back and clicking on every day. it made it quick and easy to schedule when you were not looking through each day to find a opening. Also, the color tags have been changed. We color…
1 vote -
Non-Ring Central Numbers Added on Presence
To personalize each employee's experience, if numbers could be added to Presence/preset numbers on their desktop phones, it would streamline the process of dialing the same numbers every day - even if the admin hasn't added them as a company contact.
1 vote -
Pull calendar out of video and make it it's own icon
Pull calendar out of video conferencing and make it a separate icon similar to how Microsoft Teams does it.
1 vote -
Option to block my number when I send a text
I used to be able to select the number that i wanted to send a text from, now i am not able to
1 vote -
Conference invites in E.164 format
When scheduling a conference from the web portal it produces based on the home country invites in a non E.164 format. Which is causing issues when international attendees are trying to attend a conference - as they are not aware of the country code to to dial as a prefix. As a result, participants won't be able to join the conference.
1 vote
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