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  1. Currently the "number of rings before trying next member" options jump from 1 to 2 to 5 minuets. It would be helpful to have the choice of 3 and 4 minutes as well. Currently "maximum caller wait time in queue" options jump from 1, 2, 3, 4, 5, 10, or 15 minutes. Please add 6, 7, 8, 9, 11, 12, 13, and 14 minute options.The reason this would be more helpful:It would allow for more flexibility of ring and wait times.

    1 vote

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  2. I wanted to have the feature where the caller will receive a youtube link on their number after routing them to the voicemail

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  3. should have a record message button, pressing it would record a message and allow you to send a recording in a chat, participants would then be able to listen to recording and share it

    1 vote

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  4. Names displayed in direct message groups have no last name or last Initial, making it hard to distinguish between people with the same first name.

    1 vote

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  5. Currently, Glip tasks with multiple users assigned have a progress bar. Most of our users reported they did not know where to go to check off that they completed their part. There needs to be more information given to the user to let them know that they need to click on the status icon to update their part of completion status. for that group task.

    1 vote

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  6. The pop-up you get over your mouse when rolling over a number in the RC Application can be annoying. It prompts you to 'Call, Text, Add Contact' and most people don't utilize that. a Toggle Option would be appreciated.

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  7. When Ringcentral and Microsoft Teams are running side by side, Ringcentral desktop App will have errors asking users to allow microphone access. Not sure if this is something that could be fixed on the Ringcentral side.

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  8. there should be a one click option to re-assign a new user to an ext. this would automate the clearing of voice mail, txt and other thing and then allow you to just enter in the new user info (name) and new e-mail address and then you can send new invite to activate the new user

    1 vote

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  9. This feature will allow the user to logout via notification to be able to login to another HotDesk phone on another location. Without notifying the admin.

    1 vote

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  10. The hold music between two RingCentral parties uses the settings for the person called, not the party that places the cold on hold. This is bug as it doesn't respect the settings of the party placing the call on hold.

    1 vote

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  11. I seem to get lost in the custom rules. Although I manage in the end, it would be much nicer to just pick multiple different days of the year and say "these are bank holidays / business holidays, do this with the phones..." etc. Rather than add multiple different custom rules. It may be the way we have our queues but right now it is very confusing to do, and to have a separate place solely for holidays each year means we wont forget to have them in place

    1 vote

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  12. we have messaging disabled (because we use MS Teams) and cannot update profile pictures. The request is to have the ability to update the profile picture number without using messaging to do so.

    1 vote

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  13. The toggle for showing only unread messages is great, but when you also have folders for organizing teams, it gets very weird. If you toggle to Show Unread, the folders still show. You only want to find the unread messages, but you might feel like you need to click on the folders. If you do, there's nothing in there (granted, you could look for the unread count number that isn't there). But now that you've clicked on the folders, they'll be alternatively closed and open when you toggle back into Show All mode. Do you see how that causes a…

    1 vote

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  14. It would be helpful so that our customers will know that their application has been received.

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  15. As per RingCentral article# 5925https://support.ringcentral.com/article/Paging-Frequently-Asked-Questions.htmlOnly paging device that can be added to the system are CyberData.Requesting to have an option to add an Axis SIP speaker- paging device and other over-head paging devices brand that works with SIP settings.

    1 vote

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  16. Its super hard to schedule something with a customer on the phone and we have to literally press on everyday + however more things are on that day, the old ring central showed the whole calendar by month and day and each block it showed what was scheduled for the entire day with every appt listed to see at all times without having to go back and clicking on every day. it made it quick and easy to schedule when you were not looking through each day to find a opening. Also, the color tags have been changed. We color…

    1 vote

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  17. To personalize each employee's experience, if numbers could be added to Presence/preset numbers on their desktop phones, it would streamline the process of dialing the same numbers every day - even if the admin hasn't added them as a company contact.

    1 vote

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  18. Pull calendar out of video conferencing and make it a separate icon similar to how Microsoft Teams does it.

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  19. I used to be able to select the number that i wanted to send a text from, now i am not able to

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  20. When scheduling a conference from the web portal it produces based on the home country invites in a non E.164 format. Which is causing issues when international attendees are trying to attend a conference - as they are not aware of the country code to to dial as a prefix. As a result, participants won't be able to join the conference.

    1 vote

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