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10417 results found

  1. Second member can answer a call to a queue

    Recently had an issue where I answered a call to our main number (call queue). When I tried to transfer it, my computer froze up. I could still talk to the caller, but I couldn't do anything to the call. It would've been nice if another call queue member could see the active call on her phone and pick it up. (I was told the other members could pick up the call if I placed it on hold, but that didn't work when tested today.)

    1 vote
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  2. Add More Compatible Variants of Headsets and Adapters for the RC App

    Allows users to use their existing headsets that work fine with other applications other than RingCentral App.

    1 vote
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  3. Ability to have unlimited texts to view on RC app

    I would like to have unlimited texts to view. I do not want them to be deleted. They have legal implications and need to be viewed and recalled.

    1 vote
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  4. Have 4 slots in presence for user extension

    I wanna be able to have 4 lines on my desk phone so I can take up to 4 calls

    1 vote
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  5. Customer wants to add a feature to publish the company number to the Yellow pages

    We will have more options to publish our company

    1 vote
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  6. Add Meeting-ID as column in bulk download

    It is useful when using InContact to be able to download the Meeting-ID as part of the bulk user download. This allows bulk upload into InContact for Meeting-IDPlease add a new column to the bulk user download for Meeting-ID

    1 vote
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  7. Analytics Reports of Phone Calls

    Hi,I am looking for a report with all the calls CONNECTED.As I have to do the analyses of number of people I spoke with to the number of matched candidates. I will really appreciate as this will give a more clear picture.Thanks,Lubna AliHealthcare RecruiterCross Country HealthcarePh# 786 741 2677lali@crosscountry.com

    1 vote
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  8. All phone number can be Assign to All User extension type

    All phone number can be Assign to All User extension type 

    1 vote
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  9. Option to not allowing User on deleting the Voicemail

    Have an option to not allow the user to delete any voicemail and will provide access for listen only.

    1 vote
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  10. Option to report issue to existing case instead of creating a new case.

    It would be nice to be able to report an issue that is related to another case by giving the user a location to reference an existing case. Currently when you Report an issue it creates a new case number, which then has to be routed to support staff that already have a case open for exiting problem.

    1 vote
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  11. 2-factor Authentication increasing the number of seconds in entering the code

    Wanted to increase the number of seconds to input the code. Customers are given 60 seconds to input the code and wanted to extend the number of seconds from 60 seconds to maybe 90 seconds or 120 seconds.

    1 vote
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  12. Georouting inbound calls based on caller's NPA-NXX.

    This can already be accomplished via custom rules, but would need to allow users to add values in bulk by allowing them to Copy + Paste values separated by commas in Custom Rules. RC currently forces users to add each value individually.Here is a link to show you how Dialpad does it. Dialpad Georouting process

    1 vote
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  13. set the number of minutes that the call can be forwarded to external number

    Hopefully, it will be added as a feature so that the customer can forward the calls to an external number for a certain number of minutes. For example the call will be forwarded to a mobile number for 10 minutes and automatically revert back to the original call forwarding settings

    1 vote
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  14. Presence feature. Need the ability to answer a call after it was forwarded to another extension.

    The presence feature is set up for users 1, 2, and 3.
    User 1 missed the call and forwards it to User 2. User 2 incoming call shows up on User 3 deskphone display but will not light up giving User 3 the ability to pick up the call.

    It would help if users will also have the ability to pick up calls (using the presence feature) that was forwarded to another extension.

    1 vote
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  15. Group chat "Teams" feature in RC Phone app

    Please add the Teams feature in RC Phone app just like in RC app.

    1 vote
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  16. Add Offline status to User with Extensions filter

    This would allow the customer to get details on Offline user and the User extension details quicker. Currently offline status is only available under Phone systems > Phones & Devices > Filters > Status offline. This provides and extra step of Admins needingto then navigate to User extensions for USer details

    1 vote
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  17. Proposal: Enhanced Method for Issuing Temporary Passwords to New Extension Users

    Proposal: Enhanced Method for Issuing Temporary Passwords to New Extension UsersIntroduction: The purpose of this proposal is to suggest an enhanced method for delivering temporary login details to new extension users of RingCentral. Presently, the system relies solely on email communication to transmit these credentials. However, we propose the implementation of an alternate method to provide users with greater flexibility and convenience. By incorporating additional options such as phone calls to registered contact numbers or sending temporary passwords via text messages, RingCentral can improve the onboarding experience for new users.Current Method: Currently, when a new extension user is added to…

    1 vote
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  18. Forwarding voicemails to Google Group Inbox

    A feature for forwarding voicemails to Google Group Inbox in the web portal settings

    1 vote
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  19. TRANSFER FROM CXONE TO RINGCENTRAL SHOULD SHOW THE TRANSFERRING SKILL

    I'd like to request an enhancement that will improve integration between CXOne and RC MVP. Our staff have reported that it would be beneficial if calls inbound to MVP from Contact Center referenced the Skill making the transfer, instead of listing our main line for every call transferred in this manner.

    1 vote
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  20. Setting up PIN code to access after hours line

    We currently have our phone tree set up with an option for patients to select an emergency line to get through after hours. The issue right now is that anyone that calls the office line can get through the phone tree and pick the emergency line and get through. We need to set up a PIN code to give registered patients so that they are the only ones who can get through to the emergency line after hours.

    1 vote
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