11045 results found
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Create an Out Of Office function for SMS
All users of text messaging would benefit.
1 vote -
Online Status on right shelf
Add Green, Red and Grey status to the profile icons on the right side shelf within teams
1 vote -
Text to 800#
We would like to be able to receive text messages and voice calls on our 800# and have that 800# (extension) forwarded to an individual's or group of individuals' cell phones.
1 vote -
An option to see if calls is diverted via group
Is there any way I can see if this group is used by other numbers ? If any other call is diverted via that group ?way you can tell from an overview point of view
1 vote -
"floating window" for text messages in the ring app
Oh my god! You are killing my productivity with this aggravation! I am unable to keep the message window open in a "float" over other windows so that the messages stay open and visible. It closes every time I move away from the window to do something else!This means that when I am working on the phone and frequently getting messages from my supervisor, every time he sends a new message (often a single line of text) I am getting that loud ring (the volume of which I also need to be able to adjust) and I have to RE-open…
1 vote -
Suppress page notification on desk phone when user is on a mobile app call
If a user is using the mobile app while sitting at their desk and a page comes through their desk phone, it would be helpful to have the ability to suppress the announcement to the desk phone. It may be inappropriate for the caller on the other end of the mobile app call to hear the page announcement.
1 vote -
Option to Reach support via app
RingCentral support can be reached via phone and support site but it would be a good option to reach support from within the app.It would make it easier to have an option within the RC app to reach a support personnel to help out with any issues encountered.RingCentral mobile appDesktop appWeb App
1 vote -
During Bulk uploads, Find and Fix problem where upload hangs until Tier 3 kills the process
I have on several occasions uploaded a bulk upload that does not perform any action, does not complete, blocks any other upload that is attempted. Tier 3 has to kill the proces, and this can take DAYS. Very Frustrating.
1 vote -
Logoff button on the hotdesk phones to change the presence of the agent
We require a change to the logoff button on the hotdesk phones to change the presence of the agent. Currently, the logoff button only logs off of the phone and doesn't change the overall presence of the agent. This is causing issues with call flows, as the agent is no longer on the phone, but the system still sees them as Available. We are mitigating this by using the DND (Do Not Disturb) button. There should be a way to have these functions combined so an agent using a hotdesk phone only needs to press Logout to logout of the…
1 vote -
Reach phone support without PIN
Calling 8888984591 prompts callers to enter the RingCentral number and PIN and provides a prompt when entering the wrong details.RingCentral should still allow the customer to speak with an RC support person even after encountering errors.
1 vote -
VDI (Virtual Desktop Infrastructure)
Ring Central does not have an application that is optimized for VDI
1 vote -
SSO for RingCentral
it’s not quite automatic. Users still have to go through a process of clicks and entering passwords to get to it when on our network.it would be easier for user to enter email or phone number(one time) and detect the appropriate authentication flow automatically so no need to enter it again when going to RingCentral
1 vote -
Automatic Billing address correction in the RC billing address database
Having frequent issues when updating the credit card on file in the RC web portal on the billing address.It would be better if RC has an automated system that fix the issue with the billing address once the address was detected accurate.Even better if the RC database is in sync with the banking billing address records to avoid encountering issues when billing address error. This will save the customer's time contacting their bank for their billing address record wherein it is already stated on their billing statement, however, the RC database will still gives an error of incorrect billing address.
1 vote -
Hide Tasks In Conversation Option
Use Tasks for assignments and not clutter up the Messages/Conversations which can be used for immediate info sharing while the tasks can be on a separate page. Notifications of Task Due can be in Messages but not the whole box. This should be an option to hide from the Messages but still have in the Task/ Calendar so that we have a choice.
1 vote -
Forward Contact information from one user to another
Please have a feature where a user can forward the contact information to another user using RingCentral app
1 vote -
Available Device count to Ship
It would be of great assistance if within the Admin Portal there was a way to track the total contracted amount of devices that are available to be shipped out.
1 vote -
Customize options in phone tab on mobile app
Currently, when you hit the phone button on the app, it brings up 3 tabs. Dialpad, recents, voicemail. Allow the ability to decide which way you would like it to be seen. for example, allow recents to be the default instead of dialpad. It allows for quick access to recent calls. it is less clicks then hitting quick contacts, then hit the person, then hit call or message.
1 vote -
Adding and sharing a new contact company wise so all have access to their Information
It will really help us all in our company and SAVE US A LOT OF TIME.
1 vote -
Change presence and queue call availability from tray icon in Windows RC Desktop App
Should be able to right-click the RC App tray icon, in Windows, and select your presence status along with being able to accept queue calls. Instead users are required to fully open the RC App and change the status by selecting their profile avatar and choosing a status. This functionality is available with Microsoft Teams and other UCaaS solutions. Currently users have 2 options when right-clicking the tray icon (Bring to front and Quit).
1 vote -
SMS Text messages arrive split
Longer text messages that are received get split into multiple messages. Why? Why can't they be displayed in the correct order?
1 vote
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