Skip to content

Phone & Messaging

Phone & Messaging

Categories

JUMP TO ANOTHER FORUM

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

10673 results found

  1. Go to 3cx.com and see if you can license some of their patents.I should be able to assign an extension any Caller ID for which I have ownership to. I was able to do this in the 3CX product prior to moving to RingCentral.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
  2. Would be helpful to have a way to send a note as either internal or external. While the notes feature is great, it doesn't give us much flexibility in visibility options. This would be helpful so that we can ensure that the people that should have access to the information, should be able to view the notes.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?
  3. Need to have full access for Free Account to add Contacts and adding User like a Super Admin for paid account

    1 vote
    How important is this to you?
  4. I want the call presence feature to work when there is an outgoing call. I do not current use call que because I am using the auto receptionist because I need to be able to use all my numbers for texting. The problem is, because I am using the auto receptionist and not call que, when there is an out going call from my employees phone, I can not see the presence feature of the person I am monitoring. I can only see the presence feature when we get an inbound call and the employee is on the phone but…

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
  5. Call Recording to be downloaded only the one part like the caller or the receiver only

    1 vote
    How important is this to you?
  6. RingCentral MVP mobile app user/s is/are expecting to use it anytime they need to without them being signed-out if inactive with the app for at least 14 days. They should have options on how to manage it.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?
  7. This would allow clients who has more than 1 account to create a central address book/contacts

    1 vote
    Under Review  ·  0 comments  ·  Contacts  ·  Admin →
    How important is this to you?
  8. Customer wants that if their main number receives a SMS it will send separate or distribute to some or all of their user extension and customer wants to view all call report logs using RC App

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?
  9. Once we dial-out in the RC app, there's a drop down list for caller IDs. Currently, we can't change the positions of the caller IDs in the dropdown list.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?
  10. We would like to play a recorded message for our after hours.We currently get a lot of sales calls out of hours and want to advise callers that no sales calls will be dealt with afterhours - only emergency site access calls will be dealt with.Can this feature be added.

    1 vote
    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
    How important is this to you?
  11. Under contact in RC App, wants to have an option to select number for SMS as defauldefault

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?
  12. The customer is requesting to be added as one of the features for the RingCentral desktop app the ability to listen to thatmusic which cannot be heard by the caller on the other line. The output source for playback and taking calls while using the desktop should be separate.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?
  13. Need ability to copy existing IVR to a new and add new relevant name / extension but retain all settings

    1 vote
    How important is this to you?
  14. Need to create an address book so that you can easily populate address for other fields instead of having to type it each time.

    1 vote
    How important is this to you?
  15. When you attempt to call a number from the Chrome extension, it pops up the main app in the last section you were viewing, such as messages or phone. This only really started when the new changes came out, around the March 20, 2023 timeframe. Before the changes, when you clicked to call someone, using the chrome extension, only the call window popped up. Now the application and the window pop up, making an extra click to minimize the app with each call. Once or twice isn't a time suck, but when you have to click this fifty times a…

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
  16. You should add a feature to where you can customized your pre selected status. We have some that never get used and it is nice to just click on the status you want!

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
  17. Could be better if we can have a feature where we can see in the admin portal the list of features we are actively using within RingCentral.

    1 vote
    How important is this to you?
  18. Is it possible to tag incoming calls with a warning?Within our spam filtering our company messaging (outlook/exchange) it is possible to tag an email that is coming from an external sender, not from someone inside the company.Would it be possible to do the same thing with incoming calls from countries that have been added to our whitelist? This might be a good security utility to alert our users when a call comes from a Whitelisted number, to be aware it could possibly be a scam.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
  19. Remove direct number and replace as main number only on service web when they click the avatar

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?
  20. It would benefit the customer for checking the SMS average usage to send the report for the company billing references.

    1 vote
    How important is this to you?
  • Don't see your idea?