Skip to content

Phone & Messaging

Phone & Messaging

Categories

JUMP TO ANOTHER FORUM

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

10496 results found

  1. The customer in question has recently acquired a new network router that boasts 5G Wi-Fi support and is seeking assistance with connecting their phone wirelessly to the network. Our team is well-versed in the latest networking technologies and is equipped to provide the necessary guidance to ensure successful integration.

    1 vote
    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
    How important is this to you?
  2. from the admin console, is there a way for me to tell who has logged into and used the mobile app? i want to get some usage stats

    1 vote
    How important is this to you?
  3. We want to see the end time of our users to the customers that they are talking to.

    1 vote
    How important is this to you?
  4. It is good to bring back the pop-out messaging function where we can open a new window for messaging unlike now where we can only separate each conversation

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?
  5. Can we set a template for users to have only one option for the Outbound caller ID that can be set by the Super admin.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?
  6. A custom template that would allow admin to create General Settings, IVR Menus and call queues. Understood that this would only be specific dates and actual manual routing would need to done but this would be helpful.

    1 vote
    How important is this to you?
  7. There should be a feature that allows to disable switching to video while on an active call on RingCentral App for iOS.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?
  8. The customer wants to have the ability to limit the phone time for the limited extension when on a call.

    1 vote
    How important is this to you?
  9. This will be useful to contact specific numbers and representing the same country number to make outbound call. This is currently not working whenever we use South Korean number to dial out to +82507 destinations.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
  10. I tried to reach your support and asked a military base to become our ERL. But, they mentioned that it's not valid since it doesn't have a building or a house number. This is very important to us because the wounded soldiers are being sent to this base and if ever a 911 call is needed it should be the correct coordinates.

    1 vote
    How important is this to you?
  11. Looking to activate the * (STAR) key to act as a prompt key to connect to an extension. Currently, only numeric keys are available for setup in IVR, and * key functionality is limited to three options in the General Settings->Call Handling->Settings.
    It would be very time-consuming and expensive for us to have to generate a new recording. Looking for assistance in enabling the * key to function as a prompt under IVR.

    1 vote
    How important is this to you?
  12. The Customer would like an option with their deskphones where if the hold softkey is pressed during an active call, it transfers it immediately to a different user, without dialing any extension.

    1 vote
    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
    How important is this to you?
  13. TCR business SMS registration checklist does not specify the requirements for these fields. My registration was unsuccessful because they viewed the "Description" field as having insufficient details of how I'm obtaining consent to send SMS even though I specified that the customers will initiate all SMS communication in the "How are you obtaining consent field".

    1 vote
    How important is this to you?
  14. Is it possible to have a url-link for a search with a specific phone number in Analytics.For example, the client called in, then that number can be link to specific Analytics where it it belongs. Also, I am looking at my example phone number analytics and I also saw that in the office, when someone calls. Instead of a name of a client the log and the callerID has our name first then clients name. Please remove the name of our query from the caller ID

    1 vote
    How important is this to you?
    1. Implement a mapping message window to prompt users on how they want to populate data, similar to Outlook's import process.2. Introduce an opt-in mechanism for administrators to delete all records with credentials, ensuring a deliberate action.3. Enhance the delete functionality to work for dropdown lists exceeding 50 records, displaying an error message when attempting to delete more than 50.4. Address the absence of a method to display column field headers as long as the length of the string.5. Recognize the need for a business name column for users involved in fax broadcasting, accommodating names with more than two space-delimited apostrophes…
    1 vote
    How important is this to you?
  15. Customers would like to have the option in the Admin Portal or app to check the receiver's number first if it's working/active/up and running before they send a fax.

    1 vote
    How important is this to you?
  16. The DSS keys show the extension number and the user name. There should be an option on the Presence Settings to shorten the display on the keys and only show the extension number.

    1 vote
    How important is this to you?
  17. I would like to share my RingCentral phone book with other users in my company and have the users update the contact list to reflect on my account.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?
    • customer mentioned would like to know if we can set up an ivr menu that will let the user listen to their vm messages by dialing the IVR menu and should prompt them to dial the extension number that they would like to listen to the voicemail message. -customer prefers this type of set up rather than dialing the main phone number and extension number * then pin.
    1 vote
    How important is this to you?
  18. The customer wanted to provision two lines using a rental phone

    1 vote
    How important is this to you?
  • Don't see your idea?