Skip to content
← RingCentral Ideas

Phone & Messaging

Phone & Messaging

Categories

JUMP TO ANOTHER FORUM

(thinking…)

I suggest you ...

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

10405 results found

  1. Add the ability to create shortcodes to transfer a RingCentral call to a non-RC numbers

    I have the other phones set with short codes to transfer to ring central phones just not the other way

    1 vote
    0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  2. Missed notification counter

    I believe there is a need for a counter on the tray icon showing the number of missed notifications. This feature is currently in Teams messaging.

    1 vote
    0 comments  ·  Application  ·  Admin →
    How important is this to you?

  3. Feature Request: Sync MAC contacts to the Glip app for Office at hand

    Behavior: Have an option from the Glip app to sync the MAC Contacts to as this feature is available from the spartan appConfiguration: Settings > Calendars & Contacts > Apple > Contacts

    1 vote
    0 comments  ·  Application  ·  Admin →
    How important is this to you?

  4. Automated Operator Schedule by hours

    It would be great, if we can set up an operator (when people call and press 0) by their work hours. For example if John only works on Thursday 8am-3pm, it would be great if we can set it up to where a system automatically makes him an operator for these hours, or anyone of our choosing based on their hours. After John is done it switches back to main operator.

    1 vote
    0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  5. call forwarding for ringcentral app

    ability to move to the center the desktop app in the user call forward option

    1 vote
    0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  6. Share lines switching from dial tone to line put on hold from another phone

    Have a shared line setup....6 phones, 3 shared lines. If a user answers a call and puts in on hold, the only way another phone can pickup that shared call is to select the button for the shared line on hold FIRST before picking up the handset. If they pickup the handset first and attempt to select the line on hold after that, then all the phones will ring and the call on hold will be lost. Please adjust the functionality so that users and switch between lines without having to hangup the handset each time first.

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  7. Screen Caller when dialing Operator or when directed to Call Queue

    As of now, screen caller only applies when dialing specific extension. However, it didn't work when dialing the Operator (pressing 0) and also on the Call Queue (since it appears to be auto accept). We would like to request that Screen Caller also applies to Operator's call handling where Screen Caller is turned on.

    1 vote
    0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  8. Enhanced SMS Functionality

    Description:This feature request aims to improve the SMS functionality by providing users with the capability to determine if a recipient's phone number is capable of receiving SMS messages. Additionally, it requests for clearer and more informative error messages when a user encounters an issue while sending an SMS message.Objective:The objective of this feature request is to enhance the user experience by providing them with essential information about the recipient's phone number's SMS capabilities. Additionally, clear and informative error messages will help users understand and troubleshoot issues when SMS sending failures occur.

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  9. RingCentral Mobile App Separate Fax Notification Settings

    Currently, we only have "Miss call VMs, faxes and text" notification settings in one option to turn on or turn off on RingCentral Mobile App. Customer only want to disable the Fax Notification.

    1 vote
    0 comments  ·  Application  ·  Admin →
    How important is this to you?

  10. Mobile Data option for Android Auto

    When Android Auto Wireless is in use the RC app does not send through audio and tries to route the call through Wifi when no internet connection is available since it is only using wifi for the connection to Android Auto. We don't want to use our cell phone number for the calls. Direct dial data has only wifi or mobile data, wifi or carrier minutes only. You should add an option for Mobile Data Only that way RC app would not think the wifi connection is an actual live internet connection and would not use it.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  11. Track idle the most user on multiple call queues (Longest Idle ring setting)

    Customer would like to know how he can track a user that's idle the most when a call comes in to the call queue and a member of multiple queue under Longest Idle ring settings.

    1 vote
    0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  12. RingCentral mobile app option to open links with the device's native browser

    This is useful if the app can be opened with the native browser as the RC app is not storing data from forms (auto-fill)

    1 vote
    0 comments  ·  Application  ·  Admin →
    How important is this to you?

  13. Added greeting after selecting keypress in IVR menu

    A feature in which we can set up a greeting before forwarding the call when a keypress is selected

    1 vote
    0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  14. Dial Account Number

    The caller will have an option to dial their account number so that it will appear to RingCentral application the detail which is the account number of the caller for documentation purposes

    1 vote
    0 comments  ·  Application  ·  Admin →
    How important is this to you?

  15. My guys are turning off their take all calls and I want to be able to take that option away from them.

    Need to be able to control it on my end and they should not be allowed to change it on their end.

    1 vote
    0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  16. When extension 112 is dialed it needs to be routed back to the operator instead of it hanging up.

    Customer ported in and had extension 112, when customers dial the 112 extension it says that it's invalid then hangs up on the caller. What customer wants to happen is when it's dialed it will say that it's an invalid number then be routed back to the operator instead of being hanged up on.

    1 vote
    0 comments  ·  Application  ·  Admin →
    How important is this to you?

  17. Polycom e400 added to the list of certified phones

    cx wants the e400 polycom to be added with the option for assisted provisioning

    1 vote
    0 comments  ·  Hardware  ·  Admin →
    How important is this to you?

  18. Enhanced Team Messaging Group Visibility and Role

    I am writing on behalf of our customer who has expressed a need for an enhanced feature in the RingCentral application.Feature Request: Enhanced Team Messaging Group Visibility and RoleDescription: Our customer is seeking an option within the RingCentral platform to have comprehensive visibility over all Team Messaging groups created within their account. Currently, there is a desire to streamline the process by implementing a specific feature role. This role would empower designated users to create and manage Team Messaging groups exclusively.Proposed Solution:Team Message Group Overview: Introduce a centralized dashboard or section within the RingCentral interface that displays a list of…

    1 vote
    0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  19. Ability to manager all the features on the RC App as Administrator.

    Ability to manage all the features on the RC App as Administrator.The customer would like to limit the feature on the RingCentral app for all their users. They want to their users to see all the features and settings on the RC app and have the option to manually change it.

    1 vote
    0 comments  ·  Application  ·  Admin →
    How important is this to you?

  20. Allowing +3188 to be added as an International Number

    I'm trying to add an 88 number for the Netherlands to our account and get the error "The number type and prefix you have provided does not match" I go to add number, choose Netherlands, then Geographic number then scroll down to the 88 - Location Independent numbers/nomadic and the error appears and I can go no further. If I go to Netherlands and non-Geographic numbers I don't get the option for an 88 number.

    1 vote
    0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?
1 2 … 512 514 516 … 520 521
  • Don't see your idea?