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11239 results found

  1. customer also want to check if we do have a feature where we can filter calls on deskphone or users

    phone would only lit up if call coming from call queue and phone would ring if calling on direct line so that we can easily know where that call is originating

    1 vote
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  2. A possibility of excluding monitored calls from performance reports as they are inflating call numbers for new employees.

    When creating performance reports for each rep all monitored calls are counted as a call taken by the monitoring agent. we would like to exclude these to get an accurate number of calls answered/taken.

    1 vote
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  3. RingCentral MVP Desktop/Web App Task to Have Start Date Like in MVP Mobile App

    This is for tracking purposes.

    1 vote
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  4. Option to switch our method of concatenation supported

    Option to switch our method of concatenation supported when using SMS/MMS feature.

    1 vote
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  5. Improve Message Functionality

    I couldn't find any ideas related to improving the Message section. While I understand it may not be a priority for RingCentral, why not consider creating a RingCentral app to compete with messaging platforms like Telegram or Slack, specifically designed for business purposes?In my company, we have both office users (30 of them with MVP licenses) and field users (70 contractors with Video Pro accounts) who mainly use messaging for communication. I've created Channels (teams) for general news and information, similar to Telegram. However, the challenge is that I want to minimize communication between field users.Currently, if I add all…

    1 vote
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  6. Received Only 1 Email Notification for VM Messages When Added as Co-recipient and included in the Shared Voicemail Email Distribution

    When a user is added as a co-recipient of another extension (user and/or call queue extension), and their email address is also included in the Shared VM email distribution list, multiple email notifications should not be sent to the user and only 1 should be sent.

    1 vote
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  7. IVR user to have the filter capability and transfer to same user ext. direct number

    IVR user to have the filter capability and transfer to same user ext. direct number

    1 vote
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  8. Give Super Admins the ability to Emulate Basic users to resolve issues they are experiencing.

    Was talking with a RingCentral tech and we were troubleshooting a user who was not seeing all the user for a certain site. Had the manager access for the site but in analytics they did not see all the team members. RingCentral Tech was able to emulate the manager so we could see what they saw to resolve the issue.

    1 vote
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  9. Show Reference Button

    A "Show Reference" Button would be a button that would show where any user is referenced. Weather that be in a call queue or if another user is routing their extension to the user in question.

    1 vote
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  10. Analytics-data around call that were specifically avoided when it rang the agent.

    I'm trying to find or create a report that will easily let me see how many calls a given agent did not accept from the queue. I know there are different tags such as Refused, Not Answered, Abandoned, but I'm specifically looking for data around call that were specifically avoided when it rang the agent.

    1 vote
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  11. 24 hours business hours: ability to forward calls to voicemail without a need to sign in to RingCentral

    The customer's employees don't have a certain time for the end of the shift. Said the very last person to leave the office will forward the calls to VM then the first one to come in will forward it back to BAU.
    • They want to set up an automatic way to do that without the employees having to login to anything.

    1 vote
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  12. Please show the phone number and email on the contact preview.

    Please show the phone number and email on the contact preview. This make it easy to copy and paste name, phone &/or email quickly. Currently I can only see the email, I prefer to see the phone 1st them the email or both with phone always first.

    1 vote
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  13. Call queue automatic switch who will receive the voicemail

    Call queue automatic switch who will receive the voicemail. If it is possible to add a feature to automatically switch and receive the voicemail of whoever the available user on that call queue

    1 vote
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  14. Can we have more than one extension to forward calls?

    I am a manager for my department and I get multiple calls for different positions. When I am on the phone and one of the staff is available, I would like to have the capability to be able to choose who to forward the call to. Right now I only see this feature for forwarding to voicemail to another extension.

    1 vote
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  15. Access to navigation bar ALWAYS!

    It would be nice if the navigation bar was always visible. It disappears when you are in the inbox or messaging if you are in the condensed version. Keep it a the bottom so that we can see if we get another message or text without having to back out of the message/text we are in to see the navigation bar.

    1 vote
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  16. Make the app more friendly

    I wish the app was easier to navigate. There are a lot of features missing. like a predicate dialer. Also knowing which voip company the call belongs to on the lower display. which could be powered by Twilio or Telnyx. Better reporting of scam calls. A less restricted program. It seems a lot missing from it and has been relocated to the portal. Wish It was easier to change your caller id without a challenge. Flagging calls is another want. I hunt scammers and require more flexibility.

    1 vote
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  17. Increase the volume or improve the output of the IVR Prompt

    Option to increase the volume or improve the output of the IVR Prompt

    1 vote
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  18. Need to update the profile status when on call - RC phone

    Need to update the profile status when on call - RC phone

    1 vote
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  19. Ringback to Operator

    We have our calls set up to go through the call queue and after someone answers the call, we obtain the customer details to forward the call. We then will put the call on hold and either contact the employee on their desk phone or page for the call to be picked up. There are times when the call does not get picked up, so we would like the call on hold to ring back after 2 minutes or so either to the person that put them on hold or to the call queue.

    1 vote
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  20. ability to turn off the app even call forward is enable

    customer wants to have the ability to turn off the ringcentral app, even without turning off the callforward in the extension

    1 vote
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