12782 results found
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Integration of Twilio and RingCentral for SMS services in Australia
The ability to integrate Twilio to RingCentral for SMS in Australia and possibility to send SMS to our leads from RingCentral using a Twilio number.
1 vote -
multiple conference group to dial in
ability to add another conference line for a different group and the ability to jump from one conference call to another without disconnecting .
1 vote -
Syncing Azure to Delete/Disable User
The customer is looking for a way to sync Azure to delete or disable terminated users.
1 vote -
custom role where a user extension can be assign a specific user to view and download analytics
Want to have a custom role where a user can be assigned to a specific users to view and download the anlytics/report.
1 vote -
pick up options presence
Have the option to manage these buttons like a regular presence option
1 vote -
Wants to add an option on their IVR to ask their customer to record their call.
Wants to add an option on their IVR to ask their customer to record their call.
1 vote -
Leave notes for people when transferring calls
a feature added that allowed you to add notes to a call that is being forwarded to someone, so the client doesn't have to tell their story twice (or doesn't at least have to go through the whole story).
1 vote -
Ability to enable inbound SMS-only feature
- for the use case, i have several people that are forced to use personal cell phones to receive security codes and need it to be on work accounts. I am hoping RingCentral can accomodate
1 vote -
1 vote
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Key presses for Breaks
Customer wanted to have a feature that will allow his and his team to have a key press on the phone that automatically transfer calls to Voicemail during breaks without creating custom rule.
1 vote -
Stop customer from accessing Voicemail outside the office.
Customer has the ability to access voicemail anywhere by calling the main hotline pressing extension and inputting pin. Or by calling *86 with pin.
But even if there's a required pin customer still don't want the other users to access the VM's outside Ringcentral.
1 vote -
Ability of admins to update who will receive the Auto-Aggregation Declined email
Ability of admins to update who will receive the Auto-Aggregation Declined email
1 vote -
roles
It would be great to be able to break down the roles per locations within RC.
Call queue managers should have a check box to select whether they want access to voicemails or not. I have regional directors that would like to access call recordings and logs but do not want to receive voicemails as well. Unfortunately, in order to see the call logs the managers must currently have full access.
1 vote -
main number to be the direct number of a call queue
main number to be the direct number of a call queue
1 vote -
Input Mode Improvement
I would like to provide some feedback regarding an issue I encountered while using the app.
I prefer using the rich text input mode in conversations. However, every time I switch to another conversation, the input mode resets to plain text mode. This is quite inconvenient for me.
It would be great if the app could remember the input mode I used last time, or provide a select setting to choose the input mode. This feature would significantly enhance the user experience.
1 vote -
add the ability to choose between the main company number and you individual line as the call out number on your desk phone
I would like the ability to choose on my desk phone, when dialing out, which number, main company number or my direct line number, shows up on the caller ID for the person receiving the call.
1 vote -
Capability to access the missed calls of other user using desk phone and customize the role for call logs.
- To have the capability to access the missed calls of other users from the desk phones.
- To have the capability to customize the role and have the visibility of the missed calls of a specific users only and not the entire call logs of the account.
1 vote -
DASHBOARD METRICS
I would love to see a dashboard in the app for users that tracks their call stats. Call metrics are huge KPI. so for the day and customizable timeframe a screen that shows the number of calls (in / out) and a tally of total call time. Having to go to web portal, download a file, and add up call time via CSV file is just not it.
1 vote -
Disable Page call drop
Calls are dropped when someone pages the device in the phone group
An option to disable this (mitel phones do not have this feature but yealink have them in per phone configs) This is causing calls to be dropped and sales to be lost.1 vote -
The Customer would like to have the option to hide the number showing on the upper left of the Cisco Phone
The Customer would like to have the option to hide the number showing on the upper left of the Cisco Phone.
She doesn't like to see the number showing on the Cisco Phone.
1 vote
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