10908 results found
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Provision without authorization ID
The company needs to provision a line to be able to make the phone work using taxicaller app. The other service provider can provision even without authorization ID and can use subscriber information only.
1 vote -
Need to get new url added to the bypass in chrome extension
Hi, We need to get adcourier.com added to the bypass list in the chrome extension, the extension keeps adding a ring central logo to our job postings if that URL is not present
1 vote -
Group Call Pick-up ring
The current ring on the phone for a group call pick-up is very short. Is it possible to extend to a longer ring or multiple rings? While working in our work areas not paying attention to the desk phone a single ring is difficult to hear and an extended ring or multiple rings would be beneficial
1 vote -
Enable editing to Speaker and Microphone Combinations list
Hello, A client reached out about the possibility of having the option to include the system speakers and mic to be added to the Speaker and microphone combination section in the desktop application. I called support and they mentioned that the option does not exist. If there is a way to add the system speakers and mic to the combination list, this would allow for a more efficient work process.
1 vote -
Allow mute in Automatic call recording when using RC mobile app
This allow customer to mask sensitive information given while using RC mobile app
1 vote -
Auto Remove in Company Active Directory
A feature that will automatically remove any user in the Active Directory of the company when they leave the company.
1 vote -
AI summarized recordings and voicemail
I am trying to find this feature: AI summarized recordings and voicemails so you can find the right information faster in RC. Can you direct me on how to find this feature?
It was announce by Steven Zachok1 vote -
Ability to hide company contacts while using the mobile app
Why would contacts be being saved on an iPhone titled "via RingCentral"? All of these contacts appeared and were not created by the iPhone's owner. Every one of them is the owner's assigned RingCentral number. It would be best if we had the option hide company contacts when using the mobile app
1 vote -
call log interpret
more detailed entries in call log like caller hung up and not just missed or stopped
1 vote -
Add the ability to see if a user refused to answer a call or has ended a call.
It would be great to see if someone is avoiding calls by ending the call, sending to voice mail or closing the app.
1 vote -
CUSTOMER WANTS TO SEND FAX WITH SPECIAL CHARACTER
CUSTOMER WANTS TO SEND FAX WITH SPECIAL CHARACTER
1 vote -
Notification for failed forward call
Specific alerts for any calls that are not forwarded appropriately (no extensions/forwarding numbers dialed when RC DID receive an external call)
1 vote -
Operator in call queue
Feature to allow adding of Operator in Ringcentral call queue. Operator option will allow callers to break out of the menus and speak to a designated person. This feature is currently not present.
1 vote -
Customized fax template
The program does not allow for us to put the company info. in the template. I think this is a disadvantage because you are unable to say who the fax is to.
1 vote -
Sort columns for Call recordings
We have had great success with the call recordings system with RingCentral, Thank you.What is difficult is when we are searching for a recording but don't have the number. It would be handy to have the columns be sortable (call time, extension, from number)
1 vote -
Limit ACD callback to certain queues
New CSRs need this. I am a new hire, and on multiple occasions I have been automatically selected to call somebody back about something I'm not yet even trained to handle. For incoming calls, I am usually excluded from queues that go toward more experienced representatives, but somehow I get selected for callbacks that RingCX knows and tells me upfront are about electrical issues, when I'm only trained in the plumbing department. Then it's awkward when I have to transfer a customer that I called.
1 vote -
Enable Teams on Poly CCX Phones
To fully integrate an office with the RingCentral Teams App the Poly CCX phones should also work with Ring Central when set to the Teams Third Party App
1 vote -
mobile network recommendation
have its own network recommendation for mobile data,to make sure the line for unstable connection have a better connectionspecially customers are using the mobile app on the gowhen they are driving
1 vote -
We would like to do "3way text"
We would like to do "3way text" from two of our team to a client and when a client replies both team member receive the reply and visa versa. Is this possible in any way?
1 vote -
Swipe option for answering calls from RingCentral application
Customer wants a swipe option when answering calls instead og pushing the answer or reject button
1 vote
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