12782 results found
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Ability to see the direct number's name on the dialpad instead the call queue name
allow customer's to see on the dial pad the direct number's name of a call queue to dial out
1 vote -
To ring the yealink phones of the Pick up members of a call queue instead of flashing light when there is a call waiting
We have a que with 3 people in it, and then rolls over to a bunch of people in the pickup group. However, when it hits the phones in the pic
1 vote -
Ability to choose external number for the "When maximum wait time is reached, send caller to" in the wait settings of the Call Queue
Ability to choose external number option for the "When maximum wait time is reached, send caller to" in the wait settings of the Call Queue even when in Standard plan.
1 vote -
Authentication in the IVR
The client wanted to have a feture within the IVR system that can authenticate and get the caller's information before they answer the call.
1 vote -
Not reset our session when cancelling a voicemail password request
When, as admin, you click the Msg item in the extension list under users you get the "enter password" window. If you click "cancel" here, it completely resets your session and all of your filters and search parameters are gone.
I would like to suggest you not do that. Now you have to redo the filter and search list from scratch each time.
1 vote -
Indonesia Number to forward calls
Ability to forward calls when RingCentral Indonesia number is dialed to another local number in Indonesia. Currently, the workaround is to have someone answer the call and then the person who answered the call will be the one to transfer the call.
1 vote -
Add User Located in Turkey Global Office
Add User Located in Turkey Global Office
1 vote -
Ability to detect if user is having an outage and set the ring setting to DND
Ability to detect if user is having an outage and set the ring routing to DND or transfer the call to another extension or external number.
1 vote -
Convert Files to links
We need to send larger pdf documents via text. Our prior provider automatically converted files to a clickable link when we dropped them in the text message. This avoids the need to support sending multiple file types and avoid size limitations of sms.
1 vote -
International Toll-free number calling _ BT accounts
Details : Want to have the option to add/order International Toll-Free Numbers on a BT Account
Current behavior : No option to add/order numbers
Brand : BT Business
UID: 2097839064
1 vote -
Sending Text Messages using car hands free systems
The ability to Send Text Messages using car hands free systems. Users universally have a problem with sending Text Messages via car hands free systems. It does not seem to matter regarding the car OEM or using an Apple or Android phone. We do not have any problems receiving text messages however we cannot respond to that message or start a new one using the car hands free system. I suspect this has more to deal with the Apple and Android mobile app rather than the car system since regular carrier SMS messages are processed with no problems. Thank you.
1 vote -
custom ai recording for message only extension
Have a custom recording for text to speech option to record a message or announcement.
1 vote -
Add a copy button next to the phone number
On the desktop app PLEASE add a copy button right next to the phone number when the text message is open. Right now it is on the drop down menu (like in the picture) but it would be really helpful to put it right next to the phone number. Thanks!
1 vote -
Feature Request: Wanted to be able to Modify/Update the Change Password Interface
Feature Request: Wanted to be able to Modify/Update the Change Password Interface
Customer is getting confused on the Change Password Interface hence wanted to modify / update the it
Customer preferrence: Clear path within the service web portal that would indicate that this is where you can change the security question and answer.
1 vote -
We need to pick message we are aiming our responses
instead of using the message again , and redirect we should pick up the Message or response we would like to Reply without having to rewrite the whole message again, we can do it with Icons only, but we need text Reactions too.
1 vote -
Can Ringcentral add Poly Savi 8445 for use with softphone
Would that make and model of headset work with softphone or be available as the recommended headset?
1 vote -
Allow caller ID in other provider in the US
Customer caller ID is not showing up if they calling a different provider such as At&t. Customer wants the her company caller ID will be shown on all the Telco provider in the US.
1 vote -
Brazil Call Forwarding
Enable to transfer from Brazil going to RingCentral Brazil Toll-free number and transfer it to local Brazil phone number.
1 vote -
Future dated Video meeting
Customer wanted all her future dated video meeting more than 7 days to show up on the RingCentral application upcoming meeting tab.
1 vote -
1 vote
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