10984 results found
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Internal vs External Status
We use status' to indicate our availability - this is especially beneficial to verify if an employee is working in the office, from home, remote, at a customer, etc etc.However, all outside organizations that I have communicated with can also see this information. It would be beneficial to have a status for individuals outside our organization.
9 votes -
Themes for the new Desktop App
We have been using Classic (Glip) for our team messaging and do not like the new Desktop App replacement because it lacks the ability to change Themes or to customize the layout/colors in any way other than accepting the 'light' or 'dark' modes, neither of which are either pleasing or suitable. Please consider adding back in the ability to change the Theme, or to modify the background and font colors on each section.
9 votes -
Survey option after phone call has ended
We use a hunt group within the Human Resources Department to answer Suez internal and external calls. We would like to employ a brief survey of questions after the call is completed to identify if their satisfaction level.
9 votes -
Create folders for fax
It would be helpful if I was able to create folders on the fax tab to separate faxes by day month and even year as well as importance of the received fax. This will be helpful in terms of not deleting previous faxes that have been received and not printing out the faxes as we are trying to be paperless.
9 votes -
RE: "Edit Task" Window - Create a way to expand the "description" field
On RC Classic: When you open a task to edit it, you are able to click and hold a corner button that allows expansion of the field. This feature does not exist in the new app. Why it's useful: When you have a lot more information to add to a task than just a few sentences, it becomes tedious to have to scroll through the tiny window to see what I've been typing.
9 votes -
disable incoming call ringing on desktop app, but allow only on mobile app
we want icomiong calls to ring on mobile phone app only so it wont interup the desktop app
9 votes -
I would like to add different participation codes within team for audio conferences.
We would like to have this feature for security/privacy purposes within our organization. The ability to create multiple audio conference bridges with different participation codes and assign them to different teams.
9 votes -
We wish our devices to "ding" when a call is placed on park until someone takes the call.
Our users will be alerted to the park every 30 seconds until it is answered. This will help on our floor to make sure that a parked call does not go unanswered.
9 votes -
The capability to send an auto reply to a sender of a fax after hours, effectively giving confirmation that the fax was indeed received.
While there isn't any current turnkey solution for this, a user could have the fax notification go to a mailbox that has after hours email rules and the auto reply email could come from there.
See also: https://community.ringcentral.com/questions/18783/auto-reply-for-recieved-faxes.html9 votes -
Contact Broadcast - Pager for Emergencies
It would be a great feature if, instead of only being able to send a text message as a broadcast also being able to create a page or broadcast to each phone. Somewhat like an "amber alert" so if there is an emergency in the building we can share that with the entire staff.
9 votes -
Change the color for icon notification
Can we change color of unread message dot on Messages icon? It is gray, which is not very visible.
9 votes -
Switch Extension Feature
Need to have a switch extension feature for DID# and 800 Ext Only account.
9 votes -
Specific user can be selected to do not include them having access in the call recording
An example scenario is having a role or a feature setting where we can select the specific users that can or cannot access the recordings for the whole account instead of just having a user only or company only which is all to include having access in their recordings/logs. We are requesting for individual users to be selected aside from having customized role/group to be created.
9 votes -
Access all voicemail boxes from the App
I monitor and manage 4 voicemail boxes for my organization (my personal box, my department's Call Queue box, and two Message-Only Extension boxes). At the moment, to check those boxes for voicemails, I have to log into the app to check my personal voicemails, then I have to switch over to the website and login there to check the Call Queue voicemail and the Message-Only Extension voicemails - which are located in two different folders. It's a maddening nightmare that takes a ridiculous amount of time out of my work day. It is organizationally inefficient and poorly structured.In addition, two…
9 votes -
Activate RC mobile app to answer a forwarded call from another RC extension
Most of your staff are on the good, we need to be able to forward from one extension to another and have the mobile app ring so we can conduct business on the go.
9 votes -
Increase the amount of folders available
We are only allowed 30 folders. We need to be able to get more
9 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Limit was changed in Q2 2024! Thank you for voting.
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Support e911 profiles for mobile/remote users to quickly change
As many users are now mobile and remote. Their e911 address needs to be updated. This becomes burdensome as users go between home and office or other, users need to manually enter their full address location every time.It would be far more efficient to have profiles saved by the user for these locations that they can select, update, create new, as they change their physical location.Even more cool would be enable geolocation to these profiles to auto update as users change location.
9 votes -
Disable outbound sms
Please allow me to register for TCR and then disable outbound sms. We want to be able to receive verification codes but don't want to have to keep up with all of these rules and make sure all employees are up to date. I need to be able to prevent employees from unknowingly breaking some rule.
9 votes -
Notify when user is available
Being able to be notified when a user has become available if they are either currently in a call, in a meeting, or otherwise unavailable. Simple push notifications would be the only thing necessary.
9 votes -
Allow API SMS/MMS sending from all account numbers
Currently, the SMS API only allows sending from extensions that are directly assigned to the logged in account. It would be EXTEREMLY useful to be able to either a) allow the main number account to send from any valid extension or b) create a way that extensions permissions could be assigned to multiple accounts.Use case: all our sales team use their ringcentral direct number as their primary method of phone/SMS interaction with all customers. I would also like to inject some automated SMSs into that stream (eg order status updates). This keeps the interaction 1:1 between customer and sales rep…
9 votes
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