13286 results found
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Mask inbound caller ID
Ability to mask inbound caller IDs for compliance purposes.For example, if we designated an account for HR to receive anonymous calls so that it would not show or log the Caller ID.
12 votes -
Dynamic Email-to-Fax Cover Page Selection by Sender Email Domain
Business Need & Context
Multi-entity accounts (such as shared legal practices, parent/subsidiary companies, or agencies) often share a single outbound fax number across different operating brands. Currently, RingCentral Email-to-Fax ([number]@rcfax.com) determines the cover page based strictly on static user extension settings rather than the sender's email domain or alias.Proposed Functionality
Add an automated routing/rule engine for Email-to-Fax that dynamically selects and attaches the appropriate Cover Page Template based on the sender's domain (e.g., @pacificlibertylaw.com vs @edenlawgroup.com).Key Requirements
Domain-Based Mapping Rules: Ability to map specific email domains to predefined account-level Fax Cover Page templates.
Shared Outbound Number Compatibility: Maintain…
11 votes -
Filter invalid CNAM characters to avoid dropping calls from non-compliant carriers
RC should filter any unapproved characters from CNAM before beginning to route the call.
After much research, we have a customer who had an apostrophe in their CNAM (because it's part of their name, and their carrier did not disallow it) The result within RC is that the call comes in, gets to an IVR, they enter any option, or even default to a fall-back route, but THEN the call is dropped due to the invalid character.
RC began taking the call but then failed later in the process, making it seem the customer was hung up on.
If RC…
11 votes -
Support Native SIP Registration for Poly X52 + TC10 in BYOD / Poly Mode
We would like to request support for native SIP registration and softphone functionality for the Poly X52 room solution paired with the Poly TC10 controller while operating in Poly/BYOD mode.
11 votes -
IVR repetition times and extreme time delay between each repetition
Based on current settings, the IVR message is repeated 3 times till there is some action. In addition, the time delay between each repetition is more than 10 seconds, as a result the customer hangs up the phone. We suggest the following enhancements:
- provide the option to change the no of repetitions (for example 1 or 2 or 3)
- reduce the time delay between each repetition to less than 3 seconds
11 votes -
Having an option to display the source call queue
When a call initially comes into a call queue group and is not answered, it may be forwarded to another call queue group based on the configured call handling rules. In these situations, we would like the receiving queue to be able to identify which call queue group the call originally came from.
At the moment, the display information does not indicate the originating call queue when the call is forwarded between queues. Having an option to display the source call queue would help users understand the call flow and respond more efficiently.
We hope that additional display options can…
11 votes -
Suppress System-Injected Voicemail Privacy Prompts for Healthcare Accounts
This request seeks the implementation of an administrative toggle or Service Parameter (SP) to disable the system-generated post-recording menu that prompts callers to mark voicemails as "Private" (Option 5). Currently, this feature is enabled by default for all brands and calling packages and lacks a mechanism for administrators to opt out.
11 votes -
ability to send fax using the call queue number
Since we can receive faxes through the call queue’s direct number, we would like both queue members and designated users outside of the queue to have the ability to send faxes using that same number
11 votes -
Audible tone on connect
When the call is connected and neither the caller nor the callee says as word and you hear silence, you are not sure if the call is established or not - because the line is silent due to whatever reasons, e.g. often the headset is not yet ready.
To be aware for all parties that the call is in progress please add an option that allows to play a tone on connect, similar to the play tone on disconnect.11 votes -
CNAM Verification & Update Tool within Admin Portal
Enable RingCentral admins to directly manage, verify, and push Caller ID Name (CNAM) updates to major carrier databases (AT&T, Verizon, T-Mobile, etc.) from within the Admin Portal, ensuring consistent and accurate caller name display for outbound calls.
11 votes -
Ability to set different greeting each day in the call queue
Ability to set different greeting each day in the call queue
11 votes -
Set presence (availability) and status messages for a period of time
On our old messaging platform you could set DND for 15 mins, 30 mins, 1 hour, 1 day and then it would AUTOMATICALLY go back to normal. Same thing with status messages- you could set them to display for an amount of time and then go back to available/or whatever default status needs to be. Could you please add this functionality?
11 votes -
Increase the Number of SMS Recipients in a Call Queue
The SMS feature for a call queue is currently limited to one extension only. We would like to request an increase in the number of recipients that can be assigned as "SMS Recipients" for a call queue
11 votes -
Call transcripts in reports
For admins: please enable reporting and link to call transcripts and notes/summaries in the same area where we can access call audio files
11 votes -
Option to change the via RingCentral label to the company's business name
The customer would like to have an option to change the label "via RingCentral" when sending text messages to their business name.
11 votes -
Caller ID on transfer
Transfers - can we please have a feature implemented where end users can choose to have original caller ID displayed when transfered?
I.E:
Caller A calls the company, Employee B answers the phone and cold transfers to employee C. Employee C either answers or doesnt. By default in EX you only can have Employee B shown as the Caller ID. This isn't ideal in every environment.We would like Caller A info to be displayed for employee C, instead of employee B's info.
11 votes -
Modify template for activation emails
Requesting to have the ability to modify the template for our account when sending activation emails in both RingCentral Office (RingEX) and RingCentral Contact Center.
This will allow a more uniform approach when onboarding new members and emails will look less like a phishing scam.
11 votes -
Automatic Opt-out SMS Template for Ringcentral Desktop app
Please add an option to add an Automatic Opt-out template when sending SMS on the Ringcentral Desktop App.
11 votes -
Ability to assign users in Key template
It would be helpful in creating a key template if a user could already assign users to the key template.
11 votes -
Automatic Update of External Shared Contact
Have an option to automatically update the external shared directory across extensions, as the shared external directory is currently on manual option.
11 votes
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