13289 results found
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Adding multiple external number to answer call when call queue is busy.
Adding multiple external number to answer call when call queue is busy or when reached the maximum waiting time. It will be very beneficial to the business productivity, making sure customers on queue are being assisted in a timely manner.
11 votes -
Survey option after phone call has ended
We use a hunt group within the Human Resources Department to answer Suez internal and external calls. We would like to employ a brief survey of questions after the call is completed to identify if their satisfaction level.
11 votes -
Create folders for fax
It would be helpful if I was able to create folders on the fax tab to separate faxes by day month and even year as well as importance of the received fax. This will be helpful in terms of not deleting previous faxes that have been received and not printing out the faxes as we are trying to be paperless.
11 votes -
Keep SMS history indefinitely
We service our customers on a simi annual basis and we lose the history of our SMS conversations with those customers every few months (it does not show up on the desktop app/mobile app). Currently, we have to start a "new" text conversation everytime we reach out to our customers because we do not know what was said during our previous converstion with them. It is VERY helpful to be able to see ALL of the communciation that we have had with that specific customer in the past! Please fix this.
11 votes -
More than 4 People in a call
When I try to make outbound calls, it only lets me add 4 other participants to the call. When this happens, it gives a fast busy signal and does not let me add them in. I know that there is the option to provide the callers with a conference phone number and code, but the clients I am working with are lower functioning and would not be able to keep track of the appointment information and phone number. I would like to have the capability to add anywhere from 2 - 8 people onto a single phone call.
11 votes -
Contact Broadcast - Pager for Emergencies
It would be a great feature if, instead of only being able to send a text message as a broadcast also being able to create a page or broadcast to each phone. Somewhat like an "amber alert" so if there is an emergency in the building we can share that with the entire staff.
11 votes -
Desk phone should display the company number instead the number of the desk phone
Customer is requesting that on all Desk phones it should show the Company main number instead of the Digital line assign on their extension or desk phone
11 votes -
Announce error message instead of busy or engaged tone when a dialed number is disconnected or unavailable
For sales campaigns or business who depends on outbound calls, they may have phone numbers in their list that they need to call that are either disconnected, unavailable, or simply an invalid number. Most carriers would announce an error message depending on the status of the dialed number.
11 votes -
Scan to Fax
Previously there was a scan feature in the Ring central app that allowed you to scan directly to the app instead of just adding an attachment from your PC. It was phased out with the new update. This feature was very convenient.
11 votes -
Increase SMS character capacity from 1000 to 2000
Increase SMS character capacity from 1000 to 2000
11 votes -
Ability to reply to the New Text Message Notification
If you receive a New Text Notification in email, it would be great to be able to reply to it and have the reply message go back to the originator of the text. This would eliminate having to go in the RingCentral app to reply.
11 votes -
Schedule Meeting Using Default Mac OSX Calendar with RingCentral
Good morning,We would like to schedule meetings using our default mac osx calendar with our RingCentral GLIP app, opposed to using Office 365 or Google. When will GLIP integrate with Apple's Mac OSX Calendar? This is a very need feature we would find very helpful if implemented.
11 votes -
Allow users to pickup a call ringing on another Extension
Most phone systems allow something like a "pickup group" which gives users in the same group the permission to pickup a ringing call on another extension.For example, lets say we have 10 users in a queue and 3 are away from their desk. However, one of those users forgot to set their desk phone to DND - a call comes into the queue and rings on the phone. Allow another user in the queue to pickup that call by dialing a code or pressing a button and entering the extension
11 votes -
Have Customer Service Record (CSR) available on the Service Web
Availability of Customer Service Record (CSR) information in our web portal to prevent mismatching info that would cause port-out delays.
11 votes -
Block SMS/Text messages without blocking phone calls from the same number
We are a healthcare company and provide some mental health services to our community through telehealth using RingCentral. We need to have the ability for our clients to reach their doctors and therapists via phone calls, but do not want the clients to have the ability to text our doctors and therapists. Having the ability to block text messages while still allowing phone calls from the same number would be a valuable feature to us and I would imagine other organizations as well.
11 votes -
Log Out All Users in One Button
Super Admin should have the ability to press a button on the Admin Portal to force log out all devices they are signed in. This should also be coordinated with teh Account Validation button. Once enabled, Super Admins should have a way to force log out and require everybody to undergo account validation to assure that only legitimate sign-ins happen account wide.
11 votes -
Get email copies of outgoing text messages.
You can already get email notifications for incoming texts, and this is great because it lets you archive that communication the same way you would an email. But unlike standard emails, you only get one side of the conversation, because outgoing text messages cannot be saved like an email. Having the option to receive copies of outgoing texts would let the records be more comprehensive, and would let other employees have a record of the conversation.
11 votes -
Turn off the Automatic update on the RingCentral Desktop App
Have a settings on the Ringcentral desktop app where in there's a way for us to turn off the Automatic update, not everyone wants to have the latest version
11 votes -
Admin Control of Log in/Log out in Call Queue
Have admin be able to force staff to "Log in/Log out" in a call queue. Would like the user to remain in the queue but only have them answer calls when really needed.
11 votes -
Add ability to add Comments to Tasks
Allow for "Add Comment" on Tasks, including threaded replies
11 votes
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