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  1. Hi team!Looking for a way to manually provision a 3rd party intercom that is not supported by RingCentral. Had a customer here tried to set up the SIP for a Non supported intercom and they are getting a request time out.

    8 votes

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    0 comments  ·  Hardware  ·  Admin →
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  2. Subscriber A redirects to Subscriber B. It should be possible for subscriber B to be able to reach subscriber A by telephone despite call diversion being initiated by subscriber A.

    8 votes

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    0 comments  ·  Other  ·  Admin →
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  3. Cisco 8861 shows the name of the user repeatedly same goes with the other phones, even if they already factory reset the device, this seems to be a normal behavior and might be caused by the current firmware version. The workaround right now is we added an extension on the presence for the name of the user not to show repeatedly.

    8 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  4. Public Park Call to keep the Original Caller's Caller ID instead of the current behavior where the caller id of the original caller is being dropped. It's helpful for the recipient of the call to know where the call came from originally. Thanks!

    8 votes

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    0 comments  ·  Other  ·  Admin →
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  5. I would like to be able to order the template texts alphabetically or what ever so that I can find them in a logical order. ie - all texts pertaining to Reminders, or Paperwork Due, etc. - I like and use the templates every day. I used to have a text file on the side of my RC that I would cut and paste into RC. So great addition!

    7 votes

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    New  ·  4 comments  ·  SMS/Text  ·  Admin →
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  6. Customer wants to disable/deselect/turn off the reading pane/Text sms, just like when you go to the Unread messages. On the SMS box it should be showing like a blank page and it should still show the number of the sender of the SMS.

    7 votes

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    New  ·  1 comment  ·  SMS/Text  ·  Admin →
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  7. Generate report for users with custom voicemail greeting

    7 votes

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  8. Hi. Our customer is suggesting that we should have an option to disable/enable the call waiting in our RingCentral application. This is specific for direct calls. So if a user is already engaged on the call, we can disable the call waiting to prevent another call to be connected to the user who is already engaged, and the call should be connected to the call queue or third party number. We can imagine that call waiting may be kinda annoying to some users as their app will be ringing while already on a call.

    7 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  9. Ability to create sms group name, when sending sms to a group, should be able to change/create a group name instead of showing the names or numbers.

    7 votes

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  10. Customer currently do not have a way to be able to edit shared external contacts.
    Current method to edit via csv file and re-upload the template is such a hassle and inconvenient for user adding or editing shared external contacts,

    Customers would like to have a feature where

    1.) Shared External Contacts can be edit using Ringcentral App or SW
    2.) Upload Shared External contacts without using .csv File
    3.If 2 is not possible at least add shared external contacts without downloading the whole data of the template.

    7 votes

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    New  ·  2 comments  ·  Contacts  ·  Admin →
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  11. Would like to have the option to choose the outbound caller ID on the RC App when the deskphone is paired | Deskphone Pairing Outbound Caller ID

    7 votes

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    New  ·  3 comments  ·  Application  ·  Admin →
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  12. Customer wants to have a Comprehensive Report with the List of the all User Extension's Details, Devices Information on the Account and etc.

    7 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  13. Support for Wider Range of Headset Brands
    Enterprise Headsets are becoming more and more available and affordable. Different company's are now opting in acquiring affordable yet competitive headsets.
    Please have Anker Headsets supported in the near future.

    7 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  14. Disable the Accidental Key Press

    If we can disable the key press where in if the caller accidentally press any number or dial key it will do nothing and will not be routed or transferred to other extension where the call is not intended for.

    7 votes

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    New  ·  2 comments  ·  General Phone  ·  Admin →
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  15. We would like to have option to go back right away to last changes made on the admin portal, instead of navigating through all the settings just to repeat the same change made.

    7 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  16. Customer would like to have a feature to enable Caller ID name support for Canadian numbers. Because they would like to display the queue name when the number being dialed is a Canadian number.

    7 votes

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  17. I'd love to have a Robust IVR menu, wherein the caller could have the option to type their postal code so they would be routed to the right people based on their location instead of having a dispatch to initially take the call.

    7 votes

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    New  ·  1 comment  ·  General Phone  ·  Admin →
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  18. The customer would like to export all the limited extensions from the Admin portal to the Standard address book (Contact Center).

    7 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  19. deskphone pairing for Mitel Phone Models

    7 votes

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    New  ·  0 comments  ·  Hardware  ·  Admin →
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  20. Request: Use the call queue name as their outbound caller id

    7 votes

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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