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9677 results found

  1. Yealink Softkey Programming Should Be Available in the Admin Portal

    8 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  2. What customer want is to have an ability to use or switch from the new version to the old version / interface of Admin Portal in which they do not have the difficulties to keep or remove numbers/licenses from their account.

    8 votes

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  3. Customer would like to have an access to his fax records with higher volume of sent and receive with no limit for time of storage.

    8 votes

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    0 comments  ·  Application  ·  Admin →
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  4. I wanted to pull up documentation from the support portal but for some reason it does not provide any history of the email correspondence for this case. Can the correspondence be enabled in the Portal?Example if the customer responded to an email from RingCentral sent through SFDC or vice versa, it should also appear in the case history in Support site.

    8 votes

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  5. We would like to have more than one Call Recording AnnouncementThis would allow us to have inbound and outbound different recording warnings required by our industry. Currently agents must read a script, but new agents can sometimes forget and that puts us at legal risk.It would be great to have the ability to have 10 or more since each department, collections, education, admissions may have different required verbiage. This would require us to have a pull down on the users for selection of the specific departmental required warning announcement.

    8 votes

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  6. customer would like a template added so they can adjust call queue settings, like hold music, instead of having to go under each queue and change them.

    8 votes

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    Under Review  ·  0 comments  ·  Call Queues  ·  Admin →
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  7. Businesses may be able to put the exact name of the company on their caller ID and do not limit it to 15 characters only.

    8 votes

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  8. There have been issues with the connectivity of AirPods with the RC app during the recent update. As advised, AirPods are not listed in the recommended headsets to be used with RC but will be highly appreciated if this can be optimized.

    8 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  9. When you are on an active RingCentral phone call or in a meeting, we would like to prevent your computer from engaging your screensaver when there is no keyboard or mouse activity. This is the behavior we experience with other similar applications (Webex, Teams, Zoom).

    8 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  10. Currently, it is normal behavior that if you forward the calls to other numbers ( 10 digits numbers) it will only ring the device that is online on the account (deskphone)It would be beneficial for us if there would be an option to make the application also ring if we forward the call to a different RingCentral number ( different account ).

    8 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  11. Customer looking if for a feature for the that "If caller enters no action after the prompt played 3 times"
    to be changes instead of playing the prompt 3 times is to 1 and 2 or better set it for 30 second then
    Disconnect the call
    or
    Connect to extensionGeneric Key Presses >Specify "If caller enters no action after the prompt played 3 times" before it either
    Disconnect the call
    or
    Connect to extension

    8 votes

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  12. I have the voicemail PIN feature for x1138 removed completely, please? We don't need it used on that extension.

    8 votes

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  13. We have User Info disabled for our users so they don't accidentally change their name information. For some reason the ability for a USER to change their voicemail pin is tied to User Info. We need to be able to allow users to change their voicemail pin without enabling USER info in the role. Please add this as this seems like a basic request that should have been addressed already.

    8 votes

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    1 comment  ·  Other  ·  Admin →
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  14. It would be nice to pre-assign a number (user, call queue, etc.) that is about to be ported into the account without having to map or replace an existing number. So that once it is ported in successfully, the number will be working as soon as possible.

    8 votes

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  15. Currently - in the admin portal you only have the option to enable and disable compatible phones for the Intercom Feature. Polycom VVX 300 is compatible - the only issue is the option to Disable AUTO ANSWER IS MISSING.- Disable the auto answer for intercom cx would like to have a feature where in they can have the option to disable auto answer for intercom

    8 votes

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  16. Customer would like to be able to see their corporate directory to show on their RingCentral Provided desk phones.

    8 votes

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    0 comments  ·  Other  ·  Admin →
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  17. Suggestion from Banner client; request for an export or a view of available extensions within an organisation. CX mentions it is hard to easily see which extensions are available within their dial plan - this would be a huge win for them.Ideal would be to see list of available extensions within a BU, allow you to hover over and get the ability to select a different extension.

    8 votes

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  18. It will lessen the hassle of downloading the images and videos received via SMS and send it to others in a form of a new message.

    8 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  19. On the app (computer) when you select RingOut you can no longer set a different caller id number. Allow the ability to select the number even if the RingOut is on.

    8 votes

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    2 comments  ·  Application  ·  Admin →
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  20. External guests are being blocked or automatically disabled after creating free accounts for RingCentral Messaging using either the browser version or the desktop app. Can't add external guest users to our contacts who are using a free account nor they can't use RingCentral Messaging at all.

    8 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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