12121 results found
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Option to delete messages or multiple messages
It would be beneficial to introduce a feature allowing users to delete multiple messages or entire chats simultaneously, rather than deleting them individually. This would save time, especially for users who need to clean up or manage their chat history more efficiently.
10 votes -
reply to specific texts in the conversation
The ability to reply to a specific text within that same thread, to clarify what your response is directed to (like normal smart phones e.g. iphones, etc)
10 votes -
Add a number to an existing group SMS
Please have the capability to be able to add a phone number to an already existing group SMS so we don't have to start over and retain the existing thread.
10 votes -
Support the new Yealink WH64 DECT Headset series as listed recommended headsets for RingCentral application
It's not listed as recommended headset to use with their RingCentral application and they wanted to know when this model to be compatible with RingCentral application. Their Yealink WH64 model is not allowing the user to answer the call using this model and it's not compatible to use with their RingCentral application
10 votes -
Limited Extension Addition feature
For Limited Extensions to have an option to set to Ring at Once like a standard user extension. Also, to have the option setup a ring group for limited extension.
10 votes -
Copy IVR Menu
Need the ability to copy IVR menus.
10 votes -
Disable all call forwarding in user extension
A feature in which the super admin can have the capability to enable/disable the all call forwarding of a user extension
10 votes -
Porting Open Drafts
We would like for all Open Porting Drafts to be visible to all Super Admins and not just the user who initiated it.
10 votes -
MASS TEXTING USING RINGCENTRAL APP
An option for us to send text messages for thousand recipient without using any platform or puting the number manually.
10 votes -
live transfer/warm transfer from a merged call
Please have a feature allowing users who initiated the call transfer to another user/carrier to have a button to disconnect from the merge call leaving the initial caller and the person they are transferred to on the line.
10 votes -
Ability to create sms group name
Ability to create sms group name, when sending sms to a group, should be able to change/create a group name instead of showing the names or numbers.
10 votes -
Substitute Caller ID for SMS
Have an option to use Substitute Caller ID for SMS
10 votes -
Outbound Caller ID options on deskphone pairing
Would like to have the option to choose the outbound caller ID on the RC App when the deskphone is paired | Deskphone Pairing Outbound Caller ID
10 votes -
Mass SMS/MMS to Contacts
We are using another provider to be able to share our main number sms inbox, I learned that an update will be coming soon that will allow users to share an inbox, that is great!.
But, we also need to be able to send a mass texts to our contacts, to announce office closure, holiday greetings or other business related announcements.
This feature will get RC close to being a one stop option for Voice/Text service.
10 votes -
Ability for chat group admins to add hashtags to chat groups
Introducing a hashtag system within chat groups to help users easily identify and join discussions relevant to their roles or specific topics where they need assistance and resources.
Example workflow
- Administrators and chat group managers can assign relevant hashtags to chat groups such as #TechnicalSupport or #ProjectVoyager
- Users can search for and join groups by typing related hashtags, facilitating quick access to needed information and community supportThe benefits for this system include:
- Enhancing the discoverability of chat groups, making navigation intuitive
- Allows for quick connection to topic-specific conversations, increasing resource utilization and support exchange
-…10 votes -
Auto enroll users to pre-defined chat groups based on their role
This idea is to create a workflow within the RC App to allow for auto-enrollment of users into predefined chat groups that align with their roles or teams as soon as they join the organization.
Workflow description
- User role identification: upon account creation, the system identifieds user's assigned role
- Group matching: automatically match the user to the appropriate chat groups based on their role, such as Support-related groups for Customer Support related roles
- Enrollment execution: add user to the designated groups, ensuring they have immediate access to relevant discussions and resourcesBenefits of having this workflow
-…10 votes -
admin to change profile picture
Resetting Profile Picture/Avatar as Administrator
As an administrator of RingCentral in our environment, we regularly have new users who are assigned an existing RingCentral account that belonged to an old employee, because it is much easier than deleting/re-creating for every termination or new user.
In some instances, the old employee will have set their profile picture, and there is seemingly no way for us to reset this without logging into their RingCentral account (or having them do it themselves).
I have done research, and couldn't find a way to reset a user's picture from the Admin/Service portal. Is there any…
10 votes -
Download team messaging
I am writing on behalf of our customer who has expressed a need to be able to download a conversation in the RingCentral App. It would be nice if there is an option to download the entire conversation in RingCentral App Message. During post go-live support, some customers do not want to just copy and paste the entire conversation because it captures unnecessary information and its tedious. I hope there is a better way to download a conversation in RingCentral App Message.
10 votes -
profile picture to SMS
We want to set a profile picture for our SMS so that when we send and receive the SMS, they will see our profile/logo.
10 votes -
Disable Conference PIN
The customer wants to be able to disable or remove the PIN/passcode when using their conference line.
10 votes
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