Kindly allow call queue numbers to be used for the users messaging function instead of only the number assigned to their respective profile.Since our clients use text messages and employs multiple agents under their campaign, it is important for them that their customers reply back to only one number which is the number assigned to the call queue instead of various phone numbers used by the many agents when using the texting feature.

We have a single "main" telephone number. It isn't really intended for text messaging. All our outbound telephone calls show this main number as the caller ID. That means this number appears in the call history when one of our employees calls someone's mobile phone. Those people may then associate our main telephone number with that particular employee, and will sometimes send a text message, thinking it's going directly to that person. I am our administrator, and currently all text messages that are sent to our main telephone number arrive in my list of text messages. I'd like to have the ability to "transfer" a message from my list of messages to someone else's (if I can determine who the person is actually trying to reach).It would also be nice to separate these messages from the ones that are really mine.

We need to be able to text to/from the same one company number by each user. as of now, only one user can do that, the others' id is different numbers. it is not convenient and not functional or effective. In fact I would not have signed up wit hRingcentral if I had known this would not work.

The messages land with primary operator. This is a limitation in managing communications with clients. If the operator is not available, other users are unable to see the messages unless a user logs specifically into the operator's account. There is potential for missed messages if the operator is unavailable. In addition, if the team is able to manage such companywide messages, the responsible person could be tagged and could respond to messages faster.

we want to have an option to set a caller ID for SMS and not to change the number every time we send SMS

I want to be able to allow users in the same department to view the text messages that others send out. A lot of times situations will happen where one user has been in contact with a customer, and that customer later talks to a different user saying that the first user said X, Y, and Z. So instead of having to call around to verify what was said it would be easier to allow them to directly view all the messages within the same department.

For some reason, I am the only one that can see the text messages for our main company line. The whole ring group assigned to that number should be able to see the text messages, so that nothing gets missed.

We have a team and we all need to be able to access SMS messages sent to our main guest services number. Right now this feature is not available.

Auto forward incoming text message from one phone to another phone or group of phone number.

We have multiple team members who communicate to clients via text. It would be nice to allow them to send out a text using a common phone number (X) and then to also be able to have the team members see the text that comes into the number (X) so they can act upon it and be on the same page.

Cj, thanks for your comment! We will take a look at these, and merge if necessary. Thank you for contributing to our ideas portal!

Seems like maybe this request should be merged with the below ideas as well as potentailly more: https://ideas.ringcentral.com/ideas/ENTCOM-I-141https://ideas.ringcentral.com/ideas/CUSTCOM-I-359https://ideas.ringcentral.com/ideas/CUSTCOM-I-1896https://ideas.ringcentral.com/ideas/CUSTCOM-I-3099https://ideas.ringcentral.com/ideas/ENTCOM-I-99https://ideas.ringcentral.com/ideas/CUSTCOM-I-2188https://ideas.ringcentral.com/ideas/ENTCOM-I-122We currently pay almost as much as we pay for ringcentral for a separate group texting solution. Just due to how poorly Ringcentral handles sms groups/call queues.

please please please please. we have different departments and hours and one person handling all text messages is literally impossible and incredibly inefficient. thank you!!!!!!!

to allow/enabled direct numbers in Call queue to receive/send text msgs using the RC app.

All extensions having access to main-line SMS texting and ability to receive incoming and outgoing messages

If it is possible that on your next update there would be feature on the admin portal to have option to distribute text message via a queue type system like there is for phone calls as we have a bunch of people text a phone number and that text will get sent to different extensions.

A shared SMS inbox for sales and customer support. All group members have access to the inbox.

We use the main extension's credentials to access and run the RC App yet, when we text our clients it will show up as the direct number assigned.It will be very helpful if the sender ID will show up as our main phone number so that the client's won't be confused when receiving text messages from us.

We have a number of users who need to be able to text from a site number. For example, a particular councilor in our heath services department needs to be able to send texts to a group of patients. However they do not want this text to go out from their personal extension but need to be able to send this out from the site number for health services.

It would help tons of users because this would allow mutlipes employees to respond and send texts from the main number for the buisness which allows a better experience for the clients as well as makes it where 1 number can be used for contacting the buisness making it easier to service clients