SMS coming into a main number can be transferred to multiple users and update status if someone responds.People are utilizing SMS much more than ever, especially for our business. It would be beneficial if all the SMS messages can be seen and responded to by multiple clients.

We could definitely use this is our organization as we receive high volume of texts each day

SMS notification for both users 2. Need to configure RingCentral in such a way when a text is receive from our main ported number that we both receive the text message

voting in behalf of customer UID: 145854033
/ Customer Name: Vlad Trach

We get codes sent by text to our main office number. If the team member who receives them is out of the office, no one can retrieve them. It would be nice to have the availability to designate more than one extension to receive these messages

Be able to default to the main number instead of the direct line for SMS, and being able to change it for all users within the company.

Sarah, please click on the Votes square on the left to add your vote.

Yes, we need this very badly too. Not sure how to upvote.

I would like to be able to Check call queue SMS messages and reply to them from the RingCentral AppThank you!

This feature is really needed! Text message handling like the call queue. If you send the text to only one person it defeats the purpose of random call queues, and if you have the notification email going to everyone, then everyone will try to answer instead of one person.

I need all users to text from main number !

It would be ideal to have all employees be able to text as the main company phone number, instead of their direct line, so that clients will have a singular point of contact for texting rather than multiple text phone numbers. This will solve the problem of clients texting the wrong person/number and prevent messages from being lost if the recipient does not follow forwarding protocols or is out of the office. This applies for fax number as well.

we r 2 partner and one employee (Dan, john and Mary)for our 64 unit apartment building . whoever is available they respond tenant text. now if tenant ask us to waive the $50 late fees by text and Dan reply on it with saying we will waive only $15 but u must have to pay $35 in next 2 days. tenant respond back with ready to pay only $20 . by that time Dan got busy and Mary has to reply, Now Mary dont know what Dan offer him , Because she can see inbound message from tenant but she cant see outbound message other than her, So for us its very hard to answer text. if we can see each otherers respond than its more productive. Basically we need set up like email thread , or like group chat which allow all users to see outbound text from all users .

You should be able to select the individual line number or main line number without having to have the operator function set when sending text messages

Please add HUD and Supervision features such as changing agent status on the Classic Ring Central app.

Sometimes users want to send text message but want the recipient to see the main company number in the caller ID to protect private extensions. (Physicians may want patients to call staff back with questions, for example.) Currently the text sender can use a dropdown to specify Caller ID to be used, but forgetting to use that exposes the extension. Would help if the default Caller ID could be set to the main company number.

Right now customer was able to use the feature mentioned above on the mobile app (Phone Icon). Since the old app will reach its end of service the customer still wanted to use same feature/option on the new app.

Thanks for this use case, Dan!We'll make sure the Product Team sees it!

We send very large numbers of text messages to our customers announcing sales, specials, etc. We include some of our "main numbers" that are attached to our different locations and Auto Attendants. Many of our customers will not call that number but actually text to that number. That text then goes into a "black hole" never to be seen or heard from again. I would like to be able to go to these "main numbers" that represent Auto Attendants and be able to assign one or more DID numbers that an incoming SMS would automatically forward to.

Just like message recipient for routing voicemail to a specific extension, I encounter a customer who would like to route the SMS (text) from a specific number to an extension