This is a huge flaw in RC system. Big enough to start looking for another
vendor for our VOIP system.

Seems most have the same reaction but surprisingly a year later and RC has
done nothing to correct this.

I have a billing issue with RC and a year after calling and emailing about
the issue m. Still no response. Also haven���t heard from the rep who signed
me on since i signed up. Seems it���s not important to resolve issues that he
created after the contract is signed.

If your looking to sign with RC don���t. There are better platforms that care
about customer service.

Is there still no update on this?I am tired of using Ring Groups for our users that want simultaneous ringing without the annoying missed calls, as using Ring Groups has presented other issues.

Hello, Why do we receive missed calls without ringing? If the call goes through the prompts and the patient does not finally decide to talk to someone and then hangs up, it will appear in our report as a missed call.Will you help us solve it? We are a Healthcare provider and can't have missed calls. Therefore, we analyze each case of missed calls and thus minimize them. A call ended by a patient during prompts cannot be displayed as a missed call. Would you be so kind as to help us with that? It would be very helpful if calls that do not reach anyone, the callers who just hung up during the prompt will always be specially tagged via the call log and is system generated.Thank you in advance for your future help.Best regards, --Ivan Vegh, IngSystem's ManagerBodhi Medical Care, LLC

When we get a call, and it rings to multiple people, that call should not show up as missed for everyone else that did not pick it up.

Still nothing being done on this? We're now spending upward of an hour checking in with each other to see if another rep has answered a call showing as "missed." This is absolutely absurd.

This makes the call logs on each extensions phone barely usable as its swamped with all the missed group calls.

Just checking on any updates. This issue is really something I would love to see fixed soon. Its causing some of my users to lose confidence in the application.

Please change your call queue settings. When someone answers a call the others in the queue should not be charged with an abandoned call. The skews the data. I have never heard of such a thing.

We've recently reconfigured our system to utilise calls queue correctly, and noticed that as a default, when a call to a queue is answered by one agent, the other agents in the queue get a "missed call" notification even if the call is not technically missed. This is causing massive confusion and wasting time as the queue manager keeps having to verify if the call was missed or not, and we receive a high enough volume of calls to make this a frustrating "feature".Please can this to changed to being an optional settings as I'm sure we're not the only ones who are finding the multiple notifications misleading and then waste time trying to confirm what the real status of the call actually is.

Currently when our phones ring through the main line it rings to all phones in the office ring group. One person obviously takes the call. All the other phones show that there was a missed call. This can be confusing in the office and cause someone else to call back and say, hi we missed your call when in fact we did not. I suggest a fix to show that the call was answered and not missed.

There should be some way to indicate on the email notification whther the missed call from the call queue was picked up by some other agent or completely not picked up at all and either hung up or went to voicemail. It would be troublesome for our client for us to call them back if they're already being assisted or were already assisted.And while a call that ends up in voicemail would mean no one had picked up, some people just hang up without leaving a message and they should be called back too.

With so many submissions and votes on this idea, you'd think they might get on this. They've developed a dark mode of the app though. This seriously affects our workflow so badly that I'm going to start looking at other options - I can't deal with my other team members asking if I picked up a call while I'm trying to talk to a customer.

complaints everyday from customers wanting the missed call turned off. the call is answered and confusion trying to determine if they have a voicemail with the light on constantly...HELP

Right now, all calls not picked up or answered elsewhere are logged as a missed call on each extension in a given queue, and also to the Yealink desk phones we use as a missed call notification that makes the light blink as if there is action needed.This is confusing for staff as there is no way to know which call was missed (and thus requires a call back) and which call was answered by someone else in that queue (and thus requires no action). Staff are returning "missed calls" only to find that someone else in the company already spoke with that person.My suggestion is that queue calls that were picked up by someone else be labeled "Missed call, answered by X)" or "Missed call, answered elsewhere". Or alternatively, just not show a call as missed if someone else answered it, because from the perspective of the organization as a whole, if the call is answered it is certainly not missed.Thank you!

Would be nice to be able to either not show a missed call from a group or show it as answered by : user on the phones. this is causing a lot of confusion for call queue members as they just see a missed call. Users are calling people back who have already talked to someone.

Hi, this is a well needed and simple feature to add, it is affecting our current users and from experience I now fill affect new users as well.

...sults in people called back the missed call in error,. Currently users receive a missed call notification on their handset when someone else answers a group call, this causes confusion and results in people called back the missed call in error,

We have multiple people who answer our phone lines but we can't see if one person picks up a call, it just shows as a "missed call." This can lead to a lot of confusion and either causes us to call a customer who has already been taken care of, or some people can fall off the grid entirely. It can also lead to annoying messages of "did you get that" while a team member is trying to help a customer.Seems like a very basic feature that should be included on this type of app.

Paul, Thanks for sharing this feedback. We are always working alongside the product team to identify ideas that will work with the current roadmap. I assure you, we are triaging and escalating ideas to our product team. When we have updates we share them here and in the Community. As I mentioned, we'll escalate your concerns with your account manager, but if we can assist further, please shoot us a message at Community.Support@RingCentral.com

This is a major issue. We are less than 2 months in to RC and this is a nightmare for our front line reception team. I cannot believe this has been completely ignored when the subject as I see it, has been getting raised and posted about for many, many months. I get the impression that once signed up, RC just doesn't care what you report as a problem. They ignore you. The ticket system isn't used by their own agents to follow up / post updates. I am regretting giving them our business, which was the largest tech move we have ever made for a single system. So Ring Central staff - any comment at all, in any way, that you are listening, and going to resolve this? Or do you prefer we just leave and take our next year's contract somewhere else?