We absolutely could use this feature for our call queue.

Please apply thi feature to RIngCX as well.

Volume of customers and services have increased and the need to provide effective customer service is a "must". Placing a "Queue" system will be a plus.

needed feature

Instead of the caller waiting in a call queue on the phone, have the ability for them to use a key press that keeps their position in the call without them having to be on the phone. Then they receive a call back from the call queue member when their call reaches the front of the call.

i support this request, great idea. customer can ask to be called back instead of waiting, could be as easy as us receiving an email stating "call back this number queue position x"

I would like to have it so the callers know what position they are in in the Queue . For example: You are caller # 4 average holding time 2 minutes. Etc...

Patients/customers complain they don't know how long their wait is or where they are in the queue. This should be something you have so patients/customers have an idea of how much longer they have to wait or how long they may have to wait.

We were advised the MVP platform reported position in the queue before purchase, but this is not the case we really need the platform to be able to report position in the queue while waiting on hold when calling into the surgery on the main numbers and hitting the auto attendant, we are aGP surgery and all your surgery customers would benefit from this.

Go to 3cx.com and see if you can license some of their patents.The MVP queues should have the ability to determine estimated wait time, position in queue, and call back capabilities. Should have to get advanced contact center which is overkill for healthcare. We had this in the 3CX product before going to RingCentral.

Please add the feature to allow callers in Que to be automatically called back by the system without losing their place in line

Allowing callers to receive automatic call backs from call queue's would improve on customer satisfaction and employee productivity

We converted our telephone systems from 2 line hunt group over to a call queue with four Users. Only 2 of the 4 queue members are on shift at any time. A maximum of 2 queue callers can be accommodated simultaneously. Ever.We would like to have an option to set the "maximum number of callers allowed in queue" as 2 rather than 5.ThanksThis was merged into an idea that isn't the same... I need a to limit the queue to 2 callers. The minimum possible is 5. Not sure why this can't be customized, it is just a variable no?

Have an option for the caller to press a key and leave their call back number instead of waiting on the queue

The ask is to have RingCentral available in a new upcoming National Health Service (NHS) framework.

We have a few clients who use RC, one request we have received from multiple people is to have an automated message that announces what position you are in the queue: "You are number 3 in the queue, there are 2 callers ahead of you." Could this automated message be added as an option to put on call queues? The ability to toggle it on or off would allow people to set this up at their own discretion.

When we have clients on hold in a queue, I would like the system to tell them which number they are in the queue.

When a person calls they will know if they are 2nd or 3rd in the que. Waiting for the call to be answered.

Automatic callback if the caller leaves the queue and wants to have an automatic callback

When a customer is on hold I want to give them the option to hang up but retain their position in the queue and call them back automatically when a representative is available for them.