Caller's queue status including their number in the waiting/queue list, how long is the estimated wait time
The customer wanted to have this feature for their caller to know if the queue list is progressing while they are waiting for someone to answer the call.
9
votes
Marylaine
shared this idea
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Lutgardo Bayan
commented
It will provide announcements to Call Queue Callers to inform then that they are the 2nd, 3rd or the last in the queue.This feature saves time for callers to know if they will stay waiting or leave if the Queue is full.
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Aliyah
commented
Customer requested to have an option to inform the customer waiting in the line on what number are they in the queue.