236 results found
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The Numbers That A User Used to Call Out Should Appear in The List for Texting/SMS
The numbers that they called in should appear in the list of SMS recipients though the numbers are not saved.
the customer should be able to send text messages by selecting the numbers on the recent logs for easy texting
customer can easily send a text message by selecting a number on a recent dropdown even if the numbers are not saved on the contacts
1 vote -
Same caller id for text messages as well
HI, we have 3 extensions at one location , and if staff calls out , customer will get standard location IVR caller id on there end.
Same feature should be available on Text / SMS when we are texting outbound from 1 one of the extension but receipts will receive text from location IVR phone number.
1 vote -
Remove Text Message Preview From the RC app
in the view column, I see the names/numbers of the contacts AND the first line of the message. I don't want to see the message line, just the name. None of us like it.
1 vote -
Allow multiple users to respond to the main number texts
when a client texted in on the main number , allow multiple users to see and respond to there message. grasshopper has this because there is only 1 number to work through
73 votes -
Implement Opt-in / Opt-out Controls for Enhanced Business SMS
RingCentral already has implemented Opt-in / Opt-out controls for its high volume A2P SMS product. This is also a necessity for the Enhanced Business SMS product to keep all customers as well as RingCentral compliant.This enhancement should cover the automatic blocking of texting company-wide to numbers which have explicitly opt-out, but it should add auto-replies similar to the functionality of RingCentral Automator for company-wide use that are controlled by Admins for individual lines and company phone numbers as well.
12 votes -
Automatic Text message
Every person that calls your office line, once them leave a message or hang up, they get an auto text from us Thanking them for calling, offering an alternative way for them to connect with us: instagram link, Youtube link, website, and a video link from Bombbomb..
4 votes -
Option to add location on the desktop app for SMS
Hopefully, it will be added as one of the features to add the location of the number that was used to send SMS. This is available only in the mobile app. On the mobile app when you tap the number list when sending new SMS beside the number there is a location where the number came.
3 votes -
Block spam SMS to main number
It would be useful to have the option to block spam SMS as well as spam calls. We are receiving more and more spam SMS messages to our company's main number.
16 votes -
Allow Group/Team SMS Sharing
Please add the functionality to allow the system admin/authorized user assigned to a particular group be able to see SMS shared within the group.
9 votes -
Comply with SMS-TCR regulation
It would be beneficial, if you could add "autotext" to all outgoing SMS messages that contained "opt out" language.
7 votes -
Allow SMS Outbound Caller ID Change
Feature that allows admins to change SMS caller ID for users.
11 votes -
Group text for incoming SMS to main number
We have potential and existing customers who would like to be able to receive texts on their main company number and have them be distributed to multiple internal and/or external SMS numbers. They would also like to be able to reply to these texts from the main number in order to create a thread for the entire group to see.
24 votes -
Allow more than 10 people on a group SMS
I work for a large real estate team and we recently moved all our numbers over to Ring Central from Mitel. One thing we were not aware of is that we cannot have more than 10 people in a group SMS, which is pretty frustrating. We need to be in communication with anywhere from 11-23 people at any given moment. Not being able to do this causes issues with our business and is forcing us to seek other alternative options. Apple lets you have up to 32 people in a group message. Can this be escalated quickly?
27 votes -
Block unregistered SMS on your account by disabling SMS on unregistered numbers.
Want to block the unregistered SMS on the account by disabling SMS on unregistered numbers? Since the only option right now is once you block the number of incoming calls, SMS and fax will be blocked but we need only blocking the SMS only
2 votes -
Make MVP chat logs easier to read
When super admins download logs for MVP chat messages, they should being in a downloadable, easy to read format (a csv instead of txt file) where it clearly states the users extension and name instead of a creator id.
15 votes -
Centrally backup SMS/MMS messages in Archiver
I would like the ability to centrally backup/archive SMS and MMS messages for Documentation, Audit, and Compliance purposes (HIPAA) using Archiver. We already have the ability to centrally backup call recordings and messages but not SMS. In Healthcare, there is a need to document SMS consents that are currently being done manually. The sms/mms messages are needed for proof. There is not currently a way to do this according to support and developer support for the APIs
29 votes -
Auto Text Replies After Hours
We would love to see the ability to set up an auto text reply and apply it to certain hours, so that when someone texts our office after hours, they will receive an auto reply such as "AUTO REPLY: The office is currently closed. Texts are not monitored after business hours. For urgent needs, please call (xxx) xxx-xxxx." Currently, we are missing vital messages such as staff call-offs because they text our office instead of calling after hours.
19 votes -
Please Add this feature. Caller ID for SMS Inbound Texts to include Caller ID even when not in Contact List
I receive texts from outside my contact list frequently, and cannot determine who is textig me without asking them.
8 votes -
Shared SMS were multiple users can receive and send SMS on specific number
Allow text messages sent to the same company number that the call queue is answering to be answered by any user in that call queue. Allow them to send messages from the company number and have a unified spot so that multiple users can respond. As our CSRs go off and on shift they should be able to pick up a text thread with a customer.
507 votesPlanned · AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) respondedUpdate March 2024: This feature has been delayed. Current estimated timeline is Q4 2024.
Planned for Q2 2024.
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export old SMS and voicemail
Client is requesting to have and option to export old SMS and voicemail.
2 votes
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