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  1. After 5 minutes or timeout park call instead of ringing the extension who put the call on park back should give an option to ring back a call queue or call group

    3 votes

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    0 comments  ·  Call Queues  ·  Admin →
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  2. Allow the capability to change the label name of Yealink sidecars.
    RingCentral admin or web UI should have the capability to change the label name of sidecars for customization purposes.

    3 votes

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  3. Requesting an integration between RingCentral's IVR system and our CRM to allow customers to make payments over the phone for invoices. This integration should automatically post successful payments directly to the CRM.

    Key Features:

    IVR payment option for customers to pay invoices over the phone.
    Secure handling and processing of payment details.
    Automatic posting of successful payments to our CRM for streamlined data management.
    Real-time synchronization to ensure up-to-date account information.

    3 votes

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  4. An option on the ivr that allows the user to have a Spanish translation when they press a specific key on the ivr menu.

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  5. I am looking for an option to access in admin portal the number of fax pages I use in a year.

    1 vote

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    New  ·  0 comments  ·  Fax  ·  Admin →
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  6. Just like group voicemails are accessible in the RingCentral app, SMS sent to a group with a number assigned should have the same functionality.

    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  7. The customer would like to have an option to send one way broadcasting through mobile devices.

    1 vote

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    New  ·  0 comments  ·  Team Messaging  ·  Admin →
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  8. Log does not show that caller dialed 0 to get to the operator.

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  9. disable other way of logging in aside from google account

    1 vote

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    New  ·  0 comments  ·  Other  ·  Admin →
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  10. Able to add guest contact to quick contact

    5 votes

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    0 comments  ·  Application  ·  Admin →
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  11. 2 votes

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  12. We would like to dial without the area code. How do we get back to dialing just the 7-digit number when entering the area code?

    12 votes

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    Under Review  ·  6 comments  ·  Application  ·  Admin →
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  13. 2 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  14. We want an auto-answer option for custom rules or specific calls.

    3 votes

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    0 comments  ·  Application  ·  Admin →
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  15. Purchase international india number for a UK account. Currently it's not available to purchase.

    3 votes

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  16. Driving Mode, give us a toggle for driving mode to reply to RingCentral messages and sms messages while driving.

    Allow user to set automatic message to reply to incoming RingCentral messages or SMS text messages while driving. Make it an editable message to be customized by the user to fit the circumstance.

    Example response: I'm driving right now and unable to respond, I'll reply as soon as it is safe to do so.

    1 vote

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    New  ·  0 comments  ·  Application  ·  Admin →
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  17. Ability to set the individual's name as part of the caller ID in Canada. Right now we can only send the business name but competitors (Zoom) can send the individual's name along with their telephone number.

    4 votes

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  18. Remove delay when Ring in the Overflow call queue. When the Overflow call queue is ready to take calls from the Original call queue. It should be instant and no delay.

    4 votes

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    0 comments  ·  Call Queues  ·  Admin →
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  19. The concept of an Undo button is universal. RingCentral administrators would benefit from this feature in all aspects of the system's configuration.

    11 votes

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  20. Hi RC team,
    please see if global setting on enabling end to end encryption on instant meeting can be enforced and if personal meeting can be disabled for all users, because we want to disable the function of allowing external parties to join the RingCentral video meeting

    2 votes

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    0 comments  ·  Other  ·  Admin →
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