9340 results found

1. A more visible identifier for Call Park Locations on Desk phones

   After a firmware update, the identifier/icon for Park locations on the Polycom's phone display got smaller and it's kind of a downgrade as we were able to easily identify if a park location is available or busy.

   We have visually impaired employees and it's really hard for them to see this.

   See attached screenshot.
   1.) Right now, we can identify if the icons for the park location turns red or blinks (Encircled in red)
   2.) It used to be a different icon before (Highlighted in yellow)

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2. Shared Fax with Designated Inboxes

   Shared Fax with Designated Inboxes

   This feature would allow businesses to assign multiple users to a single fax number. Faxes received on this number would be routed to individual inboxes within a designated application, ensuring each user sees only the faxes relevant to them.

   Here's a breakdown of the functionalities:
   Group Management: An administrator can create groups of users and assign a shared fax number to the group.

   User Roles: Within a group, users can have different roles. For example, some users might only have view access, while others can view and annotate faxes.
   Designated Application: The faxes are delivered to a designated application with a secure login. This application could be a web app, mobile app, or desktop software.

   Individual Inboxes: Each user within the group would have their own inbox where they can see only the faxes addressed to them or their group.
   Routing Rules: Faxes can be routed based on various criteria, such as sender information, keywords in the fax content, or a predefined routing matrix.
   Collaboration Tools: Users can collaborate on faxes within their inboxes. This might involve features like adding annotations, highlighting important sections, or assigning tasks to other users.
   Delivery Options: In addition to the application inbox, users can be notified of new faxes via email or SMS.

   Benefits:
   Improved Workflow: This feature streamlines fax handling by eliminating the need to physically distribute faxes or forward them manually.
   Enhanced Security: Each user only sees the faxes they are authorized to view, reducing the risk of unauthorized access to sensitive information.
   Increased Efficiency: Collaboration tools within the application can improve communication and expedite decision-making related to faxed documents.
   Centralized Management: Administrators can easily manage user access, groups, and routing rules from a central location.

   This shared fax concept with designated inboxes would significantly improve fax management for businesses that rely on fax communication but want a more secure and efficient way to handle it.

   Shared Fax with Designated Inboxes

   This feature would allow businesses to assign multiple users to a single fax number. Faxes received on this number would be routed to individual inboxes within a designated application, ensuring each user sees only the faxes relevant to them.

   Here's a breakdown of the functionalities:
   Group Management: An administrator can create groups of users and assign a shared fax number to the group.

   User Roles: Within a group, users can have different roles. For example, some users might only have view access, while others can view and annotate faxes.
   Designated Application: The faxes are delivered… more

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3. Shared Fax with Designated Inboxes

   Shared Fax with Designated Inboxes

   This feature would allow businesses to assign multiple users to a single fax number. Faxes received on this number would be routed to individual inboxes within a designated application, ensuring each user sees only the faxes relevant to them.

   Here's a breakdown of the functionalities:

   • Group Management: An administrator can create groups of users and assign a shared fax number to the group.

   • User Roles: Within a group, users can have different roles. For example, some users might only have view access, while others can view and annotate faxes.

   • Individual Inboxes: Each user within the group would have their own inbox where they can see only the faxes addressed to them or their group.

   • Routing Rules: Faxes can be routed based on various criteria, such as sender information, keywords in the fax content, or a predefined routing matrix.

   • Collaboration Tools: Users can collaborate on faxes within their inboxes. This might involve features like adding annotations, highlighting important sections, or assigning tasks to other users.
   Delivery Options: In addition to the application inbox, users can be notified of new faxes via email or SMS.

   Benefits:

   Improved Workflow: This feature streamlines fax handling by eliminating the need to physically distribute faxes or forward them manually.
   Enhanced Security: Each user only sees the faxes they are authorized to view, reducing the risk of unauthorized access to sensitive information.
   Increased Efficiency: Collaboration tools within the application can improve communication and expedite decision-making related to faxed documents.
   Centralized Management: Administrators can easily manage user access, groups, and routing rules from a central location.

   This shared fax concept with designated inboxes would significantly improve fax management for businesses that rely on fax communication but want a more secure and efficient way to handle it.

   Shared Fax with Designated Inboxes

   This feature would allow businesses to assign multiple users to a single fax number. Faxes received on this number would be routed to individual inboxes within a designated application, ensuring each user sees only the faxes relevant to them.

   Here's a breakdown of the functionalities:

   • Group Management: An administrator can create groups of users and assign a shared fax number to the group.

   • User Roles: Within a group, users can have different roles. For example, some users might only have view access, while others can view and annotate faxes.

   • Individual Inboxes: Each… more

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4. Remove SMS Icon in Mobile App

   SMS is disabled for our organization, it would be ideal if the icon could disappear as well

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5. Log into call queue

   A feature in which a user can log into the Ring Central app using call queue credentials

   1 vote

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6. Want to turn off the ability for external calls to RC to dial by extension number after a greeting or from IVR.

   Want to turn off the ability for external calls to RC to dial by extension number after a greeting or from IVR.

   14 votes

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7. Option to disable webinar pop up

   Our account was subscribed with webinar trial and our users are getting random webinar popup which we find annoying, It would be useful if there is a way for our users to toggle off the webinar pop up

   3 votes

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8. Dial 311 in New York City

   It would be helpful if Ring Central users in NYC are able to dial 311 this is a city general information number. At the moment we are not able to connect to this number when we dial it.

   11 votes

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9. Ability to play audio while on active call

   It will be helpful for the customer and their business if they will have option to play audio while on active call.

   2 votes

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10. change the Character limit with caller ID

    Businesses may be able to put the exact name of the company on their caller ID and do not limit it to 15 characters only.

    2 votes

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11. Display the caller ID for the selected Group from an IVR prompt

    My company would like to have a feature added where the caller ID displays the option a new caller has selected from an IVR menu. For example, if the IVR menu prompts for callers to select options 1 through 4, with each option having a unique group it rings, then the recipients in each group would see that the caller selected option 1, 2, 3, or 4.

    3 votes

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12. Text Message Add Reaction/ Like option

    The SMS/ Text message feature is very useful, but the current implementation is very rudimentary. Modern messaging applications found on any mobile device, or apps such as WhatsApp, iMessage and even Google Chat have the option to react/ like a person's message. This is useful when you want to acknowledge that you received a message without actually sending a message back.Please see the implementation in any modern messaging app. You receive a message from someone. You can click on the message to add a reaction (heart, thumbs up, or other emoji, etc). This currently cannot be done in either the RingCentral Web/ Desktop App, or Mobile App.

    The SMS/ Text message feature is very useful, but the current implementation is very rudimentary. Modern messaging applications found on any mobile device, or apps such as WhatsApp, iMessage and even Google Chat have the option to react/ like a person's message. This is useful when you want to acknowledge that you received a message without actually sending a message back.Please see the implementation in any modern messaging app. You receive a message from someone. You can click on the message to add a reaction (heart, thumbs up, or other emoji, etc). This currently cannot be done in either the… more

    7 votes

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13. Sync Calendars and Contacts in Apple

    It would benefit our companies if we have the option to sync our calendars and contacts from Apple.

    3 votes

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14. clone

    Idea: Is to have a clone button to use to clone users, queues, ect that have the same or almost the same information so it can be easier to set up. Currently there is a clone button for ringcx but would like a clone button on MVP as well.

    5 votes

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15. Wants all extensions to receive fax thru the RingCentral app

    Wants all extensions to be able to receive fax thru the RingCentral app.

    3 votes

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16. Forward to a number on RingCentral account that is pending Port in.

    when a number is in the process of porting, we are not able to forward to that number because the system sees it as a RingCentral number but it is not because it hasn't ported. We sometimes need to forward to a line which hasn't ported yet and can't. Please correct this. Thanks

    5 votes

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17. Display full name on the outbound caller ID name

    If there is an option for the outbound caller ID name to appear in full without character limitations.

    2 votes

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18. Bookmark feature (and others) moveable/organizable

    Now that they have added the 'reminders' feature at the top it removed the 'bookmarks' to a sub-category. Please make it where you can organize the order so if you use one a lot you can have it there. Bookmarks used to be there and easy to click, now you have to make several clicks for the same result.

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    2 votes

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19. Ability to accept calls from prison

    From a law firm:
    
    For the past month
    they are unable to receive calls from jail
    - The call would come in and when they press 1 to accept the call
    - they would hear a prompt error message that says: RingCentral does not support incoming calls from Prison

    • as of the moment - No Resolution is available - even if we enable call screening we cannot customize the announcement or prompt our vendor does not support incoming calls from Prison
    2 votes

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20. view / export SMS messages sent to and from the Ring Central platform for all users and extensions

    view / export SMS messages sent to and from the Ring Central platform for all users and extensions

    12 votes

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