9677 results found
-
Could the "accept queue call" status be visible on all pages of the RC app or permanent visible
We have noticed that many of ours users do change the option of the call queue status to do not accept and move it back to accept. But it happens also that they change to Do Not Accept and forget about that status and sometimes till days after notice that they do not get que calls.Therefore it would be a good idea to show the status permanent on the RC app Maybe on all app types but for sure on desktop app.
55 votes -
Extending Call Log Retention Past 1 Year
we need to be able to access call logs for far longer than a year, typically for legal purposes.
26 votes -
Add a 'Save' button on new Call Forwarding flow in Admin Portal
Following the enhancements to the admin portal, adding a new call handling rule, there is no 'Save' button when configuring a rule to forward to an external number.The number has to be manually typed in and clients are unsure how to save the number to progress through the workflow. When you click on the number you have added, this will allow you to progress - but it's causing confusion - adding a save in to the screen in the attached screenshot would be a huge help!
16 votes -
Caller id name for primary number
would like to add caller id name on primary number
1 vote -
setup reminder through text in the ringcentral app
Customer would like to receive reminder or setup a reminder in the Ringcentral app and receive notification through SMS
1 vote -
Disable/Hide the dropdown menu to select other numbers to send SMS for the RingCentral app/web app
Have the option or ability to turn off the dropdown menu to select another number when the User or auto-receptionist send SMS using the RingCentral app/web
1 vote -
IVR & groups call Prompt & call greeting audio quality should increase
Hi Team,whenever we add any audio to IVR prompt or greeting or anywhere it decrease the quality after applying it to there.call greetings and menu information prompt in audio is coming in wrost quality after uploading it. audio quality should be fine and crystal clear .
5 votes -
Extend digits in dial by name directory
A feature in which we can extend the characters in dial by name directory from standard three digits to five digits
2 votes -
Retrieve Call recording on not recorded extensions.
User wants to retrieve the recording set to a user extension that we have found out is not recorded, checking if we can retrieve the recording on our end.
5 votes -
IVR Menu option If caller enters no action after the prompt played 3 times
Customer looking if for a feature for the that "If caller enters no action after the prompt played 3 times"
to be changes instead of playing the prompt 3 times is to 1 and 2 or better set it for 30 second then
Disconnect the call
or
Connect to extensionGeneric Key Presses >Specify "If caller enters no action after the prompt played 3 times" before it either
Disconnect the call
or
Connect to extension8 votes -
Retain Caller ID When Dialing International Numbers
Some numbers are showing a different Caller ID when dialing international numbers. It would be great if the original Caller ID is retained instead of having to show a different Caller ID when dialing international numbers.
6 votes -
Allow for look up of existing speed dials
Our company was set up with 3-digit speed dials for some of our affiliate locations. The current Ring Central app does not allow us to "look up" or view these speed dials. As such, the user has to know the 3-digit code for the specific location in order to use it. These speed dials should be able to be searched like when searching for another user, where one can type either the name or Ring Central brigs up available/possible options as the user starts typing number digits. Below are samples of how the search works today for both alpha and…
1 vote -
transfer all of the text messages the a user has had with multiple individuals to another user
Ability to transfer a user's text messages to another
I was using the chat bot but wanted to get a straight answer. Is it possible to transfer all of the text messages the a user has had with multiple individuals to another user? For better phrasing, all of the text conversations from one user to another?
1 vote -
BLOCKED NUMBER BY LAST 4 DIGIT
Receive 20-30 spam calls requesting to have the feature to block numbers by the last 4 digits since the spam calls are coming from same first 6 digit number. Please see attachment. Received 20-30 spam calls requesting a feature to block numbers by the last 4 digits, as they all come from the same first 6 digit number. Please see the attached file.
4 votes -
Put Total/Count of Contacts on Desktop App
Customer wants to be able to see how many contacts she has in total on her desktop app.
3 votes -
Presence indicator on RingCentral app for desktop SMS part.
Need to have a presence indicator on the SMS section on the RingCentral app for desktop, similar to the one in the Messages part, where you can see if the person is available or on call. Hope you can fix it for SMS section.
4 votes -
email to fax - multiple users need to be able to send from the same account
we have a shared email account and the business needs users to be be able to send email to fax from this account so we need the email address added to the "email address permitted to send faxes" for each user.
4 votes -
Ring Central App ring even if phone is on silent
I take after hours call. Before switching to RingCentral the calls came through a specific number which I had set up as "emergency bypass", allowing my phone to ring even when on Silent. When I go to sleep I do not want my friends to call me and the ringer go off and wake me up but if my patients are calling through ring central I want it to ring and wake me up. Can you develop a setting where the ringcentral app will cause the phone to ring even if the phone is set to silent. Basically like an…
4 votes -
Allow customer to receive phone calls on the 2 or more extension they used to login in their mobile app. Allow to show Identifier which line
Allow customer to receive phone calls on the 2 or more extension they used to login in their mobile app. Allow to show Identifier which line is receiving phone calls.
3 votes -
Ability to Restrict Call Log Reporting for Roles
Implement a feature that allows users with the manager role to access their respective team members' call logs, ensuring they can only view the logs of their own team, or group.
Currently, upon elevation to the manager or supervisor role, users obtain unrestricted access to call logs across the entire organization.
You either get access to the entire organization's call logs or no one. Please allow us to configure this permission set.
3 votes
.png){kind=link}
.png){kind=link}
.png){kind=link}
- Don't see your idea?