9340 results found
-
RingCentral App
Able to receive multiple calls using the RingCentral App using only one User Extension credential.
At the moment, it is able to receive 2 calls at the same time, but when the 3rd call is answered, it disconnects one of the active calls.
1 vote -
Remove or restrict option to choose "invisible" status
Remove or restrict option to choose "invisible" status
11 votes -
Ring external number when call comes into the queue
When Ring Central phone number rings, ring an external phone number and allow both calls to be active.
7 votes -
Transfer live calls directly to the voicemail of a user extension using Mitel desk phone
We have a mitel desk phones where some live calls that we are receiving need to be transferred directly to the voicemail of a specific user extension.This feature will be a great help to us because the calls will not ring on the user extension if its not that urgent.
7 votes -
Login to RingCentral App without email activation
Option to Login to RingCentral App without email activation
2 votes -
Allowing the Blacklisted number to have more detailed error messages on Call Log
Currently, the error messages displayed on the Admin portal Call Log lack sufficient detail, often leaving users puzzled with generic messages such as "Not Allowed." This lack of specificity leads to user frustration, increased support tickets, and prolonged issue resolution times.
Enhanced the Error Message showing to provide users with detailed and context-specific error messages whenever an action is not permitted or encounters an issue within the Admin portal. This feature will significantly enhance user experience, reduce support overhead, and expedite issue resolution.
2 votes -
Lock the RC App to prevent its use from a device
Lock the RC App to prevent its use from multiple devices without the need for the user to log out.
2 votes -
Remove Option to connect/answer to Paging calls
Customers would like to still use the Paging feature but remove the option for users to answer/connect to the page.
1 vote -
Be able to track calls in RC and Salesforce when making a call from personal cell phone
Being able to have an employee make calls from their personal cell phone and have the data tracked in RC and in Salesforce to use show up on the analytical reports (For Sales People). An option for them to be able to turn it on/off at any given moment. Or being able to link their cell number with RC to dial out between a certain time frame that will be tracked for the reports in RC and Salesforce.
1 vote -
All posts can be deleted in the messaging conversation list except video call history. This is obviously an oversight. I do not want my conv
All posts can be deleted in the messaging conversation list except video call history. This is obviously an oversight. I do not want my conversation list cluttered with my video call history and I don't want to add an emoji or bookmark them which are the only options.
1 vote -
Block callers or robocallers ADMIN
If the ADMIN blocks callers the whole account gets blocked for all users. So if ADMIN blocks a vender from calling the admin it blocks it for all users and extension. The admin should have his own set of blocks not for the whole company.
2 votes -
Polycom
Need to remove the name of the user extension on the Polycom phone when receiving calls from call queue.
2 votes -
IVR menu Call routing
Kim wants to route the calls to her extension 102 then if she will not be able to answer route it to IVR If customer choose dial by name directory and selected her name it should route the call to her extension again then route to voicemail if she will not be able to answer the call.
1 vote -
Disable call park notification on desk phone
It would be helpful if there is a way to disable call park notification on desk phone, users find it annoying
3 votes -
Preview Received Faxes in App
It would be very helpful and time saving to have the ability to preview a fax in the app window when clicking on it, instead of having to do an extra click to open the fax. It would make reviewing faxes and finding important information much faster and efficient.
2 votes -
To have the Department option in the Templates in the admin portal.
Go to Users > Templates > User Settings > Choose any template > User Details
2 votes -
Make caller ID available on all plans
The client has RingEx Essential plan, and got really frustrated that they cannot see the caller ID of their callers. Mentioned that it would be better to add the feature even on the lower plans.
1 vote -
Add the Using closed captions and live transcription during RingCentral phone calls for RingCentral UK
Add the Using closed captions and live transcription during RingCentral phone calls for RingCentral UK customers. Currently, this feature is only available to RC US/CA brands. Should be also available to RC UK/EU
1 vote -
Removing whisper when Smart AI is enabled
Customer would like to remove the whisper when Smart AI is enabled.
1 vote -
appel sortant
Bonjour
Est-il possible de mettre un délai après avoir terminé un appel sortant avant de prendre un appel entrant.
Actuellement quand un agent prend un appel et qu'il raccroche on peut mettre un délai avant de prendre le prochain.
Si un agent fait un sortant et qu'il raccroche il prend directement un entrant.
ce délai éviterai de changer de statut pour finir des notes et l'oublie de se remettre en file.1 vote
.jpeg){kind=link}
- Don't see your idea?