9341 results found
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Presence
I recently added two new employees to my Presence. I would like to sort them alphabetically "automatically" instead of removing and re-adding them one by one to arrange them alphabetically
2 votes -
Add an option to option to customize the block call message using the Admin portal page
Add an option to option to customize the block call message using the Admin portal page
2 votes -
Ability to monitor transferred calls
It's best if we have the option to monitor a transferred call. It will be a great help for trainings and quality purposes within the company.
2 votes -
retrieving deleted voicemails from personal inbox and a call queue groups inbox in the RC Desktop app
ability to retrieve deleted voicemails from call queue groups and for each users inbox
2 votes -
Company Name Visible
We have formed distribution deals with a couple of companies and have added additional lines to our account, not extensions but additional lines with their own auto receptionist/IVR Menus that are also connected to our extensions. Unfortunately there is no way to know which company the customer has contacted when they call our phones. Our only work around right now is to shut down caller id and instead have the number our customer called appear on the little screen on our desktop phones. If there was a way to add these numbers so a certain line blinked for each number,…
1 vote -
Archieved Recordings
Customer should have the ability to restore / retrieve archived recordings or files if they do not have any cloud backup service linked on the account.
4 votes -
Option to receive fax on online account and application when using ATA
Option to receive fax on online account and application when using ATA- It will be great if we have an option to still receive fax on online account or application when there's an ATA setup on the receiving extension.
2 votes -
Extend "Disable Auto Answering" enhancement to Call Queue numbers
Disable Auto Answer was made available to RC User numbers set as "voice only" to allow for only Early Media to be sent to caller without the immediate answer that indicates the called party has answered. BH Management has multiple RC customers that have call queues and would like to be able to "pull" calls back after so many rings with no "agent" answering. They waited patiently for the new enhancement ([23.2][33] Enhance RC call answering behaviour to support early media (SIP 183) on account level [INIT-1835]) to be made available but after testing it was discovered that it only…
12 votes -
call history on the app will be searchable without scrolling all the way
call history on the app will be searchable without scrolling all the way
1 vote -
Display Tag when forwarding calls to external phones under “User”
I would like to see a tag or name as a prefix before the call id number when calls are forwarded to an external number using User rules. This is so we can tell that this is a business related phone call when the call is forwarded to a personal cell phone number.
1 vote -
Incoming caller ID name to show up even the caller or their carrier choose to not show it
There are times that only the caller's number is appearing when they call especially if they are not added to contact list. Incoming caller ID name to show up even the caller or their carrier choose to not show it.
1 vote -
Special Rates Table - Call Barring
Request is for ability to stop users from calling specific numbers (like 118xxx numbers), as they carry a high cost.
3 votes -
Show # of sms messages in Desktop/Website Portal
Just display the number of SMS messages sent so I can know how many text messages I'm using in the month.
3 votes -
Call Recording Capacity Report
Call Recording Capacity Report- there are calls that are not being recorded and one of the reason is the call recording max capacity 100k for auto call recording. We would like to have a reporting where we can see how full the call recording to avoid having this type of issue.
5 votes -
Delete Messages of Inactive User
When an employee resigns or is no longer active, admins should be able to delete their old messages.
5 votes -
User Groups do not respect Role Permissions
User Groups override permissions from assigned Role Permissions for the assigned Manager of the group. User Groups should specifically respect ALL role permissions and should be subject to the Role Permission OR the User Group should contain it's own list of Role Permissions. This benefits Company's that are trying to control who has access to specific features within your system. I've run into issues where the Manager in the User Group overrides the Role Permission for a supervisor with restricted permissions to features and allows them to have access to changing the Outbound Caller ID. This becomes an issue when…
3 votes -
Include contents of SMS/MMS on the Logs
-client would like to see the contents of the SMS/MMS on the logs (for auditing purposes)
28 votes -
email to fax with signature
Hi please have a feature to use signature in email to fa
7 votes -
presence
Client doesn't wanted to get the call notification if one of the extension he is monitoring gets a call. He just wanted to see the presence icon turns red if an extension is on a call.
2 votes -
Call waiting audio option in Admin portal settings
As like in the RC app. Call waiting for audio settings should be available in the Admin portal so that Admin has the option to turn off and on the audio in call waiting.
3 votes
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