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Phone & Messaging

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9677 results found

  1. Blank voicemail can be sent to a user. The customer would like to have a feature wherein blank voicemail should be blocked by the system.

    3 votes

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    0 comments  ·  Other  ·  Admin →
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  2. It will beneficial for the customers to have a way to retrieved datas for the recent deleted user extension just in case we have important data, logs or recordings that we need.

    17 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  3. there should be a send sms option in active dialpad so that the operator can send sms to the customer while on call with them instead of copying the number and sending a new sms from text tab.

    Use case: share quotes sms while on call with the customer so that they can take informed decision.

    2 votes

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    0 comments  ·  SMS/Text  ·  Admin →
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  4. Need the ability to sort HUD contacts by first name, last name, or department. Also, need the ability to create folders for grouping contacts.

    4 votes

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    0 comments  ·  Application  ·  Admin →
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  5. The ability to set user credentials after an invite email has been sent is needed. Currently, the only way to set user credentials is to delete and re-create the user. This is not a viable option.

    4 votes

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  6. Currently, RingCentral lacks a feature that allows administrators to easily verify if email domain configuration is set up correctly for the email-to-fax function. Introducing a feature to display email domain configuration in the admin portal would streamline the verification process and ensure smooth functionality of the email-to-fax function.

    3 votes

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    0 comments  ·  Fax  ·  Admin →
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  7. Customer would like to utilize SMS on their RCUS number within the RingCentral Australia account.

    3 votes

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    0 comments  ·  SMS/Text  ·  Admin →
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  8. Currently - in the admin portal you only have the option to enable and disable compatible phones for the Intercom Feature. Polycom VVX 300 is compatible - the only issue is the option to Disable AUTO ANSWER IS MISSING.- Disable the auto answer for intercom cx would like to have a feature where in they can have the option to disable auto answer for intercom

    8 votes

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  9. As a notification setting—allow the user to set quiet times, so that they are not alerted with notifications, on Lock Screen or Notification Center. Use case would be for users to set quiet times during weekend or certain hours of the day after normal business day working hours.

    1 vote

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    New  ·  0 comments  ·  Team Messaging  ·  Admin →
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  10. The Admin should have the capability to deactivate the fax feature for the entire account via the admin portal. At present, there is no functionality available to disable or re-enable the fax feature within the service web interface.

    2 votes

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  11. The client wanted to receive calls even when they are using multiple log ins.

    2 votes

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    0 comments  ·  Application  ·  Admin →
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  12. They answer external calls during set hours, but answer internal calls at all times.

    41 votes

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    Under Review  ·  7 comments  ·  Other  ·  Admin →
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  13. Customer wants to retrieve a number that is deleted for more than 90days.

    3 votes

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  14. An alternative for MMS distribution, the inclusion of chat images sent is a viable option.

    1 vote

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    New  ·  0 comments  ·  Team Messaging  ·  Admin →
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  15. Ring groups can currently ring our deskphones and we can add external cell phones for staff away from the desk. Since we are becoming mobile we are transitioning away from desk phones. We would like the desktop and mobile app to take calls. We need the mobile app and desktop since we need to use the site number for caller ID to place calls.My example we have a ring group 3065 created in our account the first group is the desk phones that always ring. After hours we add external cell phones to the ringing and they work fine but…

    5 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  16. When you are on DND and set a status message, it is easy to forget to remove the status message if you click Turn off DND. This is confusing to other employees who are trying to see if that person is available or not when the status message is not updated.

    7 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  17. Number change georaphical location of a phone number and multiple receive or sms recipient

    4 votes

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  18. Customer would like to have their nick name as caller ID instead of Full Name when doing internal calls.

    2 votes

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    0 comments  ·  Contacts  ·  Admin →
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  19. Hello with SmartNotes AI is there a way to disable the voice notification when its turned on? We already have call recording turned on so it goes through two different messages saying call being recorded, then call transcript started which confuses the inbound phone call with the customer

    2 votes

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    0 comments  ·  Application  ·  Admin →
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  20. Customer is a single user and opted not to receive email notifications. However, since they are considered system admin. They should still be able to opt out of such notifications.

    5 votes

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