11302 results found
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Report for the missed calls that were already called back
The customer wants to see an option where the missed calls are already called back so they can download them.
2 votes -
plantronics
Plantronics 8040 and 8240 should be supported
2 votes -
Hot Desk Phone Voicemails
As of now when users are logging in to a hot desk phone, the voicemails on their RingCentral Application does not sync in on the desk phone. Users should be able to view all their voicemail logs when they log in to the hot desk phone.
2 votes -
Ability to change Key press 0 and 9 for on-demand call recordings
Instead of Using key press 0 or 9, customer want to have an option to chose a different number to press co on demand call recordings.
2 votes -
Custom Report
Customers need to run a custom report showing all of their phone/EXT. that have not been utilized in the past 60 days.
4 votes -
RingEx Desktop App change functionality
In the RingEx desktop app under Call Rules and Voicemail you can 'Forward all calls'. We've been advised by Ring Tech Support that this does not work if the incoming call comes via a Call Queue. This could be misleading if a user expects this to work and does not test first.
Could this either be changed so call queue calls are also forwarded or at least the description of 'Forward all calls' be annotated to advise as such.5 votes -
Print to fax on mac
I don't understand why print to fax option is not available on RC Phone using Mac but available on RC phone on Windows. Please make this available on MAC!
10 votes -
Hide Cover Page Not in Use
We selected the desired cover sheet in the user template. Is there a way to prevent users from using other cover sheets? For example - we want classic to be the only cover sheet option available and prevent ancient from being used.
11 votes -
Make Reminders More Noticeable
The feature of making a reminder for a chat message is great. It's better than how I used to do it before by marking a chat as unread. However, I do not pay much attention to the Reminders tab icon with the orange dot. It is not that noticeable. I would like Reminders to remind me in a more active way like the notification to join an RCV meeting that is about to start. And I also wish for it to have an option to either dismiss or snooze the notification just like the Outlook calendar event notification. I hope…
2 votes -
Call routing with caller ID tag
Call routing with caller ID tag
Hello, I would like to set up a call routing rule to my number (310) 622-9069 so that all incoming calls ring at selected extensions WITH some sort of caller ID tag or to show the dialed number. Ideally this would be a text caller ID tag added, but showing the dialed number would be fine. When I change the call information settings in my account, it doesn't seem to do anything. Please advise on how we can add a text caller ID tag or ensure that the caller ID on the extensions I…
2 votes -
Analytics Report counting number of transferred calls to an external number
Wants to know how many calls got transferred from their answering service number (external number) which is set to forward their calls after their working hours.
9 votes -
add one user to more than 5 call queues mailbox as co recipient
capability to add one user to more than 5 call queues
mailbox as co recipient3 votes -
Remove missed call from queue members if answered
Remove the missed call notification for queue members when another queue member answers the call. Only display missed call notification when no one in the queue answers the call.
219 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This is now live! Learn more about this feature here.
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Phone System Admin Role - Only access specific site
Right now if you give Phone System Admin Role to a user for only 1 site, they can see all IVR menus for other sites under the Auto-Receptionist.
The user can also see under groups other site settings.3 votes -
Outgoing email encryption
Ability for outgoing and incoming email encryption, customer ask feature to have outgoing email to get encrypted.
1 vote -
I want to be able to forward a call queue to an external number for specific times. Right now I can only change the business hours.
I want to be able to forward a call queue to an external number for a specific time. Right now I can only change the business hours. For Example, if we would close early at the last minute I want to be able to forward the call queue to an external number until our normal business hours "after hours" call handling kicks in.
2 votes -
IVR Navigation Setup After a Number is Pressed.
Customer is requesting a feature that allows the * or # keys to function after a number is pressed in the IVR, enabling the caller to return to the previous menu rather than being directed to the voicemail of the extension when * is pressed.
2 votes -
Add account wide hold music option
We'd like to change our hold music company wide but there is no solution to this. We currently have to go to every single group and every single user's account and adjust the hold music. How is there no way to have a company wide hold music choice?
16 votes -
Uploading Contacts to Cisco Deskphones _ BT Account
Feature Request: Uploading Bulk Contacts to Cisco Desk phones _ BT Account
Details : Need to have an option to upload bulk contacts on a Cisco Desk phones.
3 votes -
Toll Free number as Caller ID in Japan
The customer is requesting to allow a Japanese toll-free Number as their Caller ID call to a local Japan number. However, this is restricted due to in-country regulations local carriers block the call and set it to auto-busy.
5 votes
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