11758 results found
-
Geo Routing for Toll Free Number and local number
Ability to have a custom rule for incoming call from a specific city to be forwarded to a different users or voicemail.
1 vote -
Request for Customization: Default "Thank You for Calling. Goodbye" Message in IVR Menu
We would like the ability to customize or remove the default "Thank you for calling. Goodbye" message that plays when a caller takes no action after the prompt is repeated three times in the IVR menu.
For businesses that prefer fully personalized greetings, there should be an option to edit or remove this message—just like other customizable greetings and messages within the RingCentral Phone System. This would help maintain consistency with a company’s branding and communication style.
1 vote -
After hours filter in analytics
Option to add business hours in the Business Analytics, more specifically on the "Data Filter". It only shows date.
2 votes -
1 vote
-
Call Flip before connection
Ability to FLIP a call from the desktop application to the deskphone prior to the receiving party connecting. As is currently designed, the CALL FLIP can ONLY occur after the call has been connected. The problem with this is that once a call has been FLIPPED, hold music will play. This is very distracting to the party being called and does NOT provide for a smooth transfer. It should appear seamless to the party being called and not disrupted with hold music.
2 votes -
Changing User's presence status as an Admin
is there a setting for that "Set DND status from Do not accept call queue calls to Take all calls"? I have the users set to on for both member status and queue status as well as making sure they cannot edit their status but I don't see any DND status.
5 votes -
DELETE MULTIPLE CHAT MESSAGES
DELETE MULTIPLE CHAT MESSAGES - Chat Messages are limited to 60 messages per folder. It would be helpful if we could delete multiple chats at a time.
This feature is available for voicemails, calls, & texts already!4 votes -
RingCentral Video (RCV): sending automatic notification to the user when someone connects his virtual room
Unlike the RC meeting solution, RingCentral Video doesn't allow the user to automatically receive a security notification when someone enters his virtual room using the url meeting. However this feature is useful in case the user doesn't want to secure his virtual room with a password instead.
3 votes -
Select which monitored users ring on your phone.
I like that we can have our phone ring for pickup groups that we are monitoring but would like this to be something that isn't an all or nothing option. I have user extensions on my phone for speed dial purposes that I do not need to have ring when on my phone when they receive a call. Allowing us to pick specific monitored users to ring would be very helpful.
25 votes -
Allow user to hide the name of the send on fax cover page
We have called technical support seeking assistance with the fax cover page, we are sending fax as a company and we would like an option in the online account for us to be able to hide the name of the sender in the fax cover page
6 votes -
Any way to get alerted if a deskphone goes down
The customer is asking for any way to get alerted or notified if the deskphone goes down
1 vote -
Ability to search text from the file attached to the sent fax
Need the ability to see the patient name from the file attached to the sent fax
1 vote -
Remove "Message" tab in RC desktop app
Is there a way we can remove the "Message" tab in the RC desktop app for certain users?
1 vote -
Phone Numbers in Inventory - SMS and Missed Calls Routing
Capability to route the incoming SMS and Missed calls of the numbers in the inventory to other extensions in the account.
1 vote -
Customizing Faxes: Removing "@rcfax.com" domain from email to fax
When sending a fax via email, the fax header and cover letter currently include the full email address (ie: 1234567890@rcfax.com. The customer only wants the destination fax number (ie: 1234567890) to appear on the header and the coversheet aligning with their branding and improving readability for receipients.
This enhancement would provide gerater flexibility and professionalism, catering to customer-specific needs and increasing satisfaction with the email to fax feature.
2 votes -
Call log tagging
option to remove the missed call notification for call queues that are set to simultaneous ring
2 votes -
Ability to send and receive SMS/ messages
Customer wants to have the ability to send and receive emergency messages/SMS.
2 votes -
Set specific outbound Caller ID Number to a set of specific dialed numbers.
Set specific outbound Caller ID Number to a set of specific dialed numbers.
4 votes -
Ability to disable delete button in call log
To prevent any intentional/accidental deletion of the call log we are requesting to have an option to disable the "delete" option to it.
6 votes -
Allowing Assigned non-Super Admin users to participate in viewing and sending SMS messages using the Company Main Number
As of now, only the Super Admin, while using the RC mobile app, can toggle between their user phone number and the company main number for SMS'ing. We would like to have many non-super admin users (inbound call reps) be able to see and respond to SMS communication on the company main line. This way, the first person available can address the matter in the SMS most quickly.
15 votes
- Don't see your idea?