13013 results found
-
Outbound caller ID masking
I wanted to see if ringcentral has some kind of feature like a "Caller ID Masking" or something that when I make an outbound phone call, my caller ID can show up to the client matching the same area code they're locally in. Like if I call someone and they have a phone number that starts with the area code 561, when I call them, they will see my number coming in as a 561 number as well
5 votes -
Ability to create Analytics reports that will tell when a member log in/log out from the call queue
Ability to create Analytics reports that will tell when a member log in/log out from the call queue
11 votes -
Forwarding Main Company Number Calls Directly To An External Number
We have received a call from a user asking for an easier way to forward calls from Main company number to an external number and if that can be included on the Auto-receptionist's General settings instead making a work-around to make it possible.
46 votes -
Have the availability to disable the "Accept Queue Calls" feature in settings
RingCentral does not have the feature to stop reps from turning off the "Accept Queue Calls" button in their settings. When this gets toggled off in their settings their member status in the queue is then turned off. We would like to stop the reps from being able to do this and always have their member status turned on. This way the manger is the only one that can go in and turn them off from getting calls from certain call queues.
24 votes -
Prevent Agent Disconnection During Caller Hang-Up in SPOG Transfers
Requesting a change to the current SPOG transfer behavior: When a caller hangs up during a transfer, the transferring and receiving agents should remain connected instead of being disconnected. This would allow agents to complete internal coordination or follow-up actions even if the caller drops unexpectedly.
This change would help improve agent communication and reduce disruption during call handoffs.
2 votes -
Ability to Download RingCentral Training Videos
I need to know if we can download the training videos. We have our own LMS where we can assign training to users and I am not able to do so when they are just linked to a page such as where your videos are hosted. Is there a path or medium to download them?
2 votes -
Any way to get alerted if a deskphone goes down
The customer is asking for any way to get alerted or notified if the deskphone goes down
2 votes -
Opton to put a user as a Super admin but shoudn't have the capability to chnage anything on the account
Option to put a user as a Super admin but shouldn't have the capability to change anything on the account
2 votes -
Ability to download phone numbers in number inventory
Hoping to have a feature to download phone numbers in number inventory for easier phone number management.
5 votes -
incoming call
-customer want to use the direct # as the incoming caller ID if someone is calling them
1 vote -
Full Call Transcripts (Part 2)
Enable company-wide Call recording to also include option to turn on company-wide call transcripts for both RingCentral app users and RingCentral desk phone users. We would like each user to have the ability to save transcripts into various client files.
1 vote -
call recording downloading 30 days in one page/sheet
The customer is looking for a way to download the call recordings for 30 days in a single page, rather than downloading one page at a time for each day's recordings.
3 votes -
Customer wants to separate the menu for users' desk phones and ATA to easily check/ count them
The customer would like to separate the menus for users' desk phones and ATAs to make it easier to view and count them individually.
2 votes -
AI Receptionist
Ability that AI receptionist can spell out the website and able to insert pause on the greeting
2 votes -
Ability to have a different company name displayed on the ringcentral app
Need to have an option to have a different company name displayed on the ringcentral app for users to have different field but still working on the same site/company
3 votes -
Audit Trail Logging For Template Changes
Templates can significantly impact various system settings, including call handling user information and other configurations. Currently admins lack visibility into modifications made to templates, making it difficult to track chagnes, troubleshoot issues, and maintain compliance. By loggin template modifications in the audit trail, admins will have a clear record of all changes, improving transparency, security, and operational efficiency.
Feature Requirements:
Audit Trail for Logging Template Changes:
1. Record when a template is created, modified or deleted.
2. Capture specific changes made within the template
3. Include the affected settings (ie call handling, user configurations...)User and Timestamp Tracking:
1. Log…3 votes -
One click solution to text my current caller.
When using the RingCentral Windows App, I would like a one click solution to text my current caller. Currently I have to manually type in their number to text them.
4 votes -
How to program to automatically delete text messages that are over a certain age, i.e., 1 yearold, 2 years old, etc..
How to program to automatically delete text messages that are over a certain age, i.e., 1 year old, 2 years old, etc..
1 vote -
Remove “Synchronization Error” Message for No-Reply Emails
The system shows a “synchronization error” message for no-reply email addresses, but this does not cause any real issues. Removing or hiding this message would prevent confusion and help users avoid unnecessary concern.
1 vote -
AI - TRANSCRIPTION FOR VIETNAMESE
ADDITIONAL LANGUAGE FOR AI TO BE TRANSCRIBED (VIETNAMESE)
1 vote
- Don't see your idea?