11323 results found
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Being kicked from Teams calls when receiving a RingCentral call
We are being disconnected from Teams calls and meetings when a RingCentral call comes in. When speaking with the technician, we are told this is because we have the call control feature turned on on our headsets and would need to turn this off in order to not be dropped from existing calls. We were told that this is a 'feature' (not being dropped from existing calls) that is not currently available when call control is enabled. Per my conversation with the tech:
- The “feature” that I need to make a request for is to NOT get booted from a…
7 votes -
Add an SMS/text feature where you can bulk text a group contact list as individual messages.
Add a feature where you can text all the contacts in a group contact list, not as a group message, but individually. Also being able to add more then 10 to a bulk message (not as a group message) would be needed for this as well.
3 votes -
Auto Translate
Could we implement a way to auto-translate sentences to a preferred language? As a global company, and having global customers, I think this would be a great benefit to set a language as your default (example: English) and it detect when a different language is used, so that it can be translated simply in the messaging field.
3 votes -
Show Original Callers Number in Caller ID when Transferring calls to External numbers
The ability to show originating Caller ID not just internally but also to external numbers.
Behavior: Caller dials the main number, user gets the call from a desk phone (Yealink), user transfers to an external number via Blind Transfer.
69 votes -
Implement location support for 911 in VDI environments, Citrix and VMWare
Though the RingCentral client is supported in virtualized environments like Citrix and VMWare Horizon, it does not appear to fully meet the requirements of Ray Baum’s Act in the US in those deployments. Ray Baum’s Act requires that a telephone system send a dispatchable location to the public safety access point. Microsoft Teams can be made compliant with Ray Baum’s Act in a Citrix environment as described in this article under "Support for Dynamic E911"https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/multimedia/opt-ms-teams.htmlMicrosoft Teams can be made compliant with Ray Baum’s Act in a VMWare Horizon environment as described in this article:https://docs.vmware.com/en/VMware-Horizon-Client-for-Windows/2309/horizon-client-windows-installation/GUID-A3F39AB4-BD8F-4353-BE71-ACA7F3D04B6D.htmlI would ask for your…
9 votes -
Text-to-speech option for Voicemails for Call Queues
Text-to-speech option for Voicemails for Call Queues
1 vote -
Adding Text Templates to the Chrome Extension
There is a new capability for Text Templates everywhere except for the Chrome Extension. Need to have the same capability in the Chrome Extension.
2 votes -
Press 0 key and call routes directly to that call queue's specified Extension
What is Working;
If someone calls my direct number and presses "0" while in voicemail, they are automatically routed back to the site extension where I am currently a member.
Here is how we want the mapping set up:
Test Call Queue Ext. 123 - the "0" press in voicemail should route to the specied Call Queue Extension2 votes -
I want to send group text message and ensure that each recipient receives a customized message.
I want to send group text message and ensure that each recipient receives a customized message.
1 vote -
Custom Caller ID list
Create a list of available caller ids to users, rather than just inheriting from site/queue.
5 votes -
Park and Page
In the Desktop app, we would like the option to park and page that is similar to what shows up in the mobile app. I don't understand why the desktop app does not have this feature. Instead it has Park and Send Message.
2 votes -
Additional feature for IVR Menu
Additional feature for the IVR Menu such as creating a ticket before connecting to the receiver of the call.
2 votes -
Permanently Delete Free DL in each User Extensions/ Edit Primary Numbers In Bulk/ Template Setting
I am creating this feature request on behalf of our customer. There was an existing direct number on our RingEx user extensions and it comes with FreeDL/ softphone where in the admin portal shows the soft phone as primary number (soft phone number and direct numbers are different number). If there's a way to delete the soft phone or if there's a way to assign primary numbers in bulk setting so we don't have to do it manually.
2 votes -
Archiver for Performance reports and increase data retention to more than 6 months
Ability to include performance reports in archiver and increase data retention to more than 6 months
14 votes -
ALLOW DRUG NAMES TO BE SENT VIA SMS
Cx is doctor who provides instructions and quick medication advices via smscx not able to send sms that contains drug names from time to time
10 votes -
Option to disable or enable fax feature for the entire account in the Admin Portal
The Admin should have the capability to deactivate the fax feature for the entire account via the admin portal. At present, there is no functionality available to disable or re-enable the fax feature within the service web interface.
5 votes -
Disable SMS Notifications on After Hours
There should be an option to turn off messages for Notifications on specific dates.
1 vote -
Allow users to create a generic out of office message.
Allow users to create a generic OOO message.
Separately, they could record the time frame they will be out of the office.
This would (conceivably) allow them to record one message for reuse.
Example:
You have reached the voice mail for Veronica Lee.I will be out of the office from [variable-Start Date] to [variable End Date].
I you need immediate assistance, please contact the Help Desk.
If your request requires my personal attention, please leave a detailed message and I‘ll get back to you when I return to the office.
8 votes -
Call Logs Sychronization for Manually Provisioned Desk Phones
Ability to keep call logs history after manually re-provisioning Yealink Cordless phones due to firmware updates
2 votes -
Remember last used section on Teams app
On the RingCentral Teams deskotp application, the RingCentral app does not remember the last used section when navigating away to other Teams apps/functionality. The RC Teams app always defaults to the Phone tab instead of the area I was previously in.
2 votes
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