12683 results found
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UK Non-Geo Numbers as Substitute Caller ID
It would be helpful to allow non-geographic numbers to be used as substitute caller IDs, especially for BT accounts. This would give users more flexibility and better support different business needs.
1 vote -
RingCentral application old versions
Having an option to roll back to the older versions of the RingCentral Application for device compatibility purposes.
3 votes -
Sync between Cost Centers and Sites
Example:
Customer needs to sometimes move users between Sites (in the admin portal)When creating a site, it prompts users to select a cost center to tie to the site.
Once a user is moved from Site A to Site B, the expectation is that the cost Center would automatically adjust from Cost Center C to Cost Center D.
This is not the case.
A user is moved from Site A (which is tied to Cost Center C), to to Site B (Tied to Cost center D). While they are moved from Site A to Site B, the Cost center…18 votes -
Disable Call Monitoring Notification
Ability to disable call monitoring notification when monitoring another user. This is for the users to be unaware that they are being live monitored. Quality purposes.
21 votes -
Mobile browser support for RCV
At the moment, when we tested it, it isn't working at all on Chrome. When we tried using Safari for IOS, we found out that it isnt consistent, sometimes it would let us use Safari and sometimes it would require us to download the app.
1 vote -
CNAM Enablement for RingCentral EU Brand
Current Functionality:
Caller ID Name (CNAM) functionality, which displays a caller's name along with their phone number, is currently available only for RingCentral North America (US and Canada) customers. This feature allows businesses to display their company name (or a specified name up to 15 characters) on the recipient's caller ID display when making outbound calls.Requested Functionality:
We request the enablement of Caller ID Name (CNAM) functionality for all RingCentral European Union (EU) brands. This feature should allow RingCentral EU customers to:
1. Set a Caller ID Name: Configure a custom name (up to 15 alphanumeric characters) to be…1 vote -
Allow us to add a photo with each contact
I have hundreds of clients, some whom I've only met once or only online. It would be nice to be able to add a photo to their contact card so when I see them in public I can put a name to a face.
1 vote -
Option to navigate to Apps and install apps
Within the RingCentral app, users have the option to navigate to Apps and install apps. Customer would like to have an option to disable app feature.
1 vote -
reroute with keypress from message only extension
I have a client who wanted extension 5 to be direct to voicemail, we setup a message only extension.
We wanted to have part of the recording say "if this is an emergency press 0 to be connected to an operator" this is not a feature and would be quite helpful.2 votes -
Modify view in Analytics
Customer wants to have the ability to modify view on analytics page with Super Admin and Non Super Admin users.
2 votes -
Ability to use Shared Line as Outbound Caller ID
It would be best if an option for A Shared Line could be used as an outbound caller ID.
7 votes -
Number Inventory to Company Directory
The customer wants phone numbers be transferred to their Ringcentral Address book without assigning the numbers to extension users.
1 vote -
Support for Multiple Line Appearances on Desk Phones
Customer is using a Cisco 8851 that was manually provisioned, and is requesting the ability to configure multiple line appearances to allow the receptionist to handle multiple incoming calls simultaneously. Currently, this functionality is not supported on manually provisioned devices, limiting call-handling efficiency.
1 vote -
Disable call queue calls on softphone only
I want my physical phone to receive all the call queues I'm apart of. However, my softphone on my cell phone I want the option to only receive direct calls to my extension and not the call queues I'm apart of. Reason being when I walk away from my office I don't want to get all those call queue calls but I still want to receive direct calls.
1 vote -
Disable call queue calls on softphone only
I want my physical phone to receive all the call queues I'm apart of. However, my softphone on my cell phone I want the option to only receive direct calls to my extension and not the call queues I'm apart of. Reason being when I walk away from my office I don't want to get all those call queue calls but I still want to receive direct calls.
1 vote -
Call recoridng announcement volume
It is great to have a volume control to the call recording announcement.
4 votes -
voicemail transcript
Enhance and improve voicemail transcript, as the ones currently received are of poor quality and in most cases make no sense.
Also, the current AI being used is via UK biased and needs improving, to take into account International names and accents.
5 votes -
incoming call respond
It will be much better if we can customized the 5 automated message from reply option whenever we received incoming calls from the app.
1 vote -
Add External Email for External guest communications
The customer wants to add an external email address that does not have an active RingCentral account for external guest communications. Currently, as per the article https://support.ringcentral.com/article-v2/Managing-your-domain-allowblock-list-in-the-RingCentral-app.html?brand=RingCentral&product=RingEX&language=en_US, domains and email addresses without an active RingCentral account cannot be added.
2 votes -
schedule forward all calls
Ability to schedule multiple entries on Froward All Calls option for the Phone.
1 vote
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